Role Overview:The VP, Services is a strategic executive leader responsible for driving business growth, operational excellence, and financial performance for the assigned Business Unit. This role requires a visionary with deep technical expertise, commercial acumen, and a proven ability to scale delivery operations while enhancing margins, customer value, and organizational consistency.Key Responsibilities: 1. Strategic Leadership & Business Growth
- Develop and execute operational strategies aligned with company objectives for growth, profitability, and customer success.
- Lead end-to-end service operations, including delivery, implementation, client success, compliance, and service management.
- Strengthen service differentiation and position the organization as a trusted strategic partner.
- Drive margin improvement through optimized delivery models and resource utilization.
- Collaborate with executive leadership and sales to improve win ratios and build capability-driven proposals.
- Foster cross-functional transparency and operational excellence.
- Delivery & Operational Excellence
- Oversee global delivery across Testing, Quality Engineering, Data Engineering, Integration, and Application Modernization.
- Establish robust governance for predictable, scalable, and high-quality service outcomes.
- Standardize delivery practices to drive efficiency and scalability.
- Champion automation, innovation, and process maturity for improved turnaround and cost-effectiveness.
- Leverage data analytics and technology for continuous improvement.
- Financial & Margin Accountability
- Identify and implement margin optimization opportunities through transformation and automation.
- Ensure consistent achievement of financial targets: revenue growth, margin improvement, and cost efficiency.
- Partner with Finance and Operations to monitor budgets, forecasts, and P&L performance.
- Customer Engagement & Value Creation
- Build long-term strategic customer relationships through solution co-creation and value-based delivery.
- Align delivery execution with customer success goals.
- Drive customer satisfaction and retention through proactive service management.
- Capability Development & Talent Strategy
- Build a high-performing leadership team for operational depth and scalability.
- Develop internal capability frameworks, promoting continuous learning in cloud, AI, and data technologies.
- Foster a culture of collaboration, accountability, innovation, and customer focus.
- Enterprise Consistency & Governance
- Align service lines with enterprise-wide delivery frameworks and performance metrics.
- Reinforce partnerships that enhance brand equity and drive sustainable growth.
- Contribute to digital transformation and data-driven decision-making initiatives.
Ideal Candidate Profile:
- Bachelor’s or Master’s in Engineering, Computer Science, or related field (MBA preferred).
- 18+ years in IT/Software, with 8+ years in leadership of large delivery organizations.
- Proven record in operational excellence and financial growth.
- Insurance domain experience is an advantage.
- Strategic thinker with hands-on execution and measurable results orientation.
- Strong financial acumen and experience in cost optimization and profitability programs.
- Success in building and scaling high-performance teams.
- Exceptional executive communication and stakeholder management.
- Customer-centric, innovative, and efficiency-focused.
Key Performance Indicators (KPIs):
- Strategic decision-making and transformation impact.
- Margin improvement and cost efficiency.
- Revenue growth and customer satisfaction (NPS).
- Leadership impact and cross-functional collaboration.
- Delivery consistency and reduction in escalations.
- Implementation of systems and processes for sustainable growth.
Why Join Us:
Shape the future of a dynamic Business Unit, driving strategic transformation and operational excellence. Be a catalyst for a capability-driven, customer-focused, and margin-efficient delivery ecosystem that defines the next era of growth.
