VP - Retention - Employee Benefits - SAAS

Location:

About the Company

Join one of the leading global risk consulting and insurance broking firms, known for its innovative HR Tech solutions, deep domain expertise, and customer-centric approach. With a strong portfolio of SaaS-based platforms and a marquee client base, the company is redefining how organizations manage human capital and risk.

Role Overview

Client Retention Manager HR Tech SaaS

Key Responsibilities

• Client Engagement & Success

• Act as the primary point of contact for a portfolio of strategic HR Tech clients.
  
• Build strong relationships with CHROs, HR Heads, and key stakeholders.
  
• Drive product adoption, ensuring clients derive maximum value from the SaaS platforms.
  

• Retention & Renewals

• Own client retention metrics, and proactively mitigate churn risks.
  
• Lead the renewal process with a focus on maximizing client lifetime value.
  

• Upselling & Cross-Selling

• Identify client needs and work with sales/product teams to suggest additional modules or services.
  
• Leverage usage data and client feedback to pitch value-added features.
  

• Operational Excellence

• Partner with product, tech, and service delivery teams to resolve client issues and implement solutions swiftly.
  
• Ensure SLAs and client KPIs are consistently met.
  

• Strategic Input

• Collect and relay client feedback to influence product roadmap and service enhancements.
  
• Contribute to playbooks and best practices for improving retention across the business.
  

Requirements

• 10 to 15 years of experience in client success, account management, or relationship management within HR Tech, SaaS, or enterprise software industries.
  
• Proven track record of managing large enterprise accounts and driving retention and growth.
  
• Strong understanding of HR Tech ecosystem (e.g., talent management, employee engagement, performance tools, etc.)
  
• Excellent communication, interpersonal, and stakeholder management skills.
  
• Highly data-driven with the ability to analyze usage patterns and formulate action plans.
  
• MBA/PGDM preferred but not mandatory.
  

Whats in it for You?

• Opportunity to work with a globally respected brand in the insurance and HR consulting space.
  
• High-impact, strategic role with visibility to senior leadership and clients.
  
• Attractive compensation package with performance-based bonuses.
  
• Exposure to cutting-edge HR technologies and platforms.
  
• Collaborative and growth-oriented work culture.