VP Operations, India

Job Summary:

The Vice President, Payroll and HCM for India will be responsible for overseeing and managing the shared services operations, including payroll and human capital management (HCM) services. This role will ensure the delivery of high-quality, efficient, and compliant services to clients located globally. The VP will lead a diverse team, drive process improvements, and foster a culture of excellence and continuous improvement.

Key Responsibilities:

Strategic Leadership:

• Develop and execute the strategic vision for shared services in India across the Payroll and HCM group and the broader Strada organization.

• Align shared services operations with the overall business strategy and objectives.

• Drive the adoption of best practices and innovative solutions to enhance service delivery.

Operational Management:

• Oversee the day-to-day operations of Payroll and HCM services, ensuring timely and accurate service delivery.

• Implement and monitor key performance indicators (KPIs) to measure and improve operational efficiency.

• Ensure compliance with local, regional, and international regulations and standards.

Team Leadership:

• Lead, mentor, and develop a high-performing team of professionals.

• Foster a collaborative and inclusive work environment that encourages professional growth and development.

• Manage resource allocation and capacity planning to meet service demands.

Client Relationship Management:

• Build and maintain strong relationships with key clients and stakeholders.

• Act as a trusted advisor to clients, providing insights and recommendations to optimize their Payroll and HCM processes.

• Address and resolve client issues and escalations promptly and effectively.

Process Improvement:

• Identify opportunities for process optimization and automation to enhance service delivery.

• Lead initiatives to streamline operations, reduce costs, and improve service quality.

• Stay abreast of industry trends and emerging technologies to drive continuous improvement.

Financial Management:

• Develop and manage the shared services budget for India.

• Monitor financial performance and implement cost-control measures as needed.

• Ensure the efficient use of resources to achieve financial targets.

Qualifications:

Education:

• Bachelor’s degree in Business Administration, Human Resources, Finance, or a related field. MBA or advanced degree preferred.

Experience:

• Minimum of 10 years of experience in shared services, payroll, HCM, or related fields.

• Proven track record of leading and managing large, geographically dispersed teams.

• Experience in the APAC region with a deep understanding of local regulations and business practices.

Skills:

• Strong leadership and people management skills.

• Excellent communication and interpersonal skills.

• Strategic thinker with the ability to drive change and innovation.

• Proficient in using HCM and payroll software and systems.

• Strong analytical and problem-solving abilities.

Additional Information:

Travel Requirements: Willingness to travel as per business needs.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.