VP Consultation

Role Overview:

• Own end-to-end strategy for the

  consultation business (chat, call, and live sessions)

  .
• Develop and execute revenue strategies — including

  subscription models, consultation bundles, offers, and referral programs

  .
• Drive

  conversion and retention

  across free and paid consultation funnels (including free chat trials on new registrations).
• Identify and introduce

  new service verticals

  such as corporate astrology, premium consultation tiers, and personalized remedy plans.
• Define KPIs and success metrics (revenue, ARPU, conversion %, satisfaction, repeat consultations).

• Operations & Quality Management

• Oversee daily consultation operations ensuring

  247 uptime, smooth scheduling, and prompt query handling

  .
• Create

  standardized operating procedures (SOPs)

  for astrologer onboarding, training, performance review, and compliance.
• Monitor call/chat/live consultation quality — accuracy, tone, response time, and customer feedback.
• Partner with the

  Product & AI team

  to continuously improve AI astrologer responses and hybrid consultation experience.
• Implement quality frameworks and rating systems for astrologers and AI consultations.

• Astrologer Management & Development

• Lead end-to-end

  astrologer lifecycle management

  — from recruitment, onboarding, and verification to performance tracking.
• Build and maintain a strong network of astrologers, ensuring adequate supply for all time zones.
• Conduct regular

  training sessions and audits

  to enhance astrologers’ communication, consultation ethics, and cross-selling ability.
• Ensure compliance with platform standards and responsible astrology guidelines.

• Revenue Maximization & Cross-Selling

• Build structured upselling and cross-selling frameworks for

  pooja services, gemstones, reports, and other remedial products

  .
• Collaborate with Product and Marketing to design and promote

  integrated consultation + product bundles

  .
• Drive incentive programs for astrologers linked to sales and consultation performance.

• AI Consultation Leadership

• Collaborate with the AI/Tech team to strengthen

  AI astrologer capabilities

  , ensuring contextual, human-like, and personalized consultation experiences.
• Develop

  chat and voice AI consultation flows

  that mirror natural human guidance and empathy.
• Analyze AI consultation data to improve algorithms and response quality.

• Team Leadership & Collaboration

• Lead and mentor a cross-functional team — Consultation Operations, Astrologer Relations, Quality, and AI Support.
• Work closely with

  Marketing

  for acquisition campaigns,

  Product

  for new features, and

  Customer Success

  for retention.
• Foster a high-performance culture based on ownership, empathy, and innovation.

Desired Skills & Qualifications:

• 12–18 years of experience in

  online consultation, tele-services, or consumer tech platforms

  .
• Proven track record of managing

  large-scale operations

  (preferably in astrology, wellness, healthcare, or coaching domains).
• Strong understanding of

  chat/call-based consultation dynamics

  , funnel management, and conversion analytics.
• Excellent people management and vendor handling skills (especially with consultant networks).
• Experience working with

  AI/chatbot-driven systems

  or tech-based customer service models.
• Strong analytical mindset — ability to use data for decision-making and performance tracking.
• MBA or equivalent degree preferred.
• Passion for

  astrology, wellness, or spirituality

  is a strong plus.

Key Performance Indicators (KPIs):

• Growth in

  consultation revenue

  and

  ARPU

• Conversion rate

  from free to paid consultations

• Customer satisfaction and retention

  scores

• Quality compliance

  and consultation accuracy

• AI consultation engagement rate

  and response quality metrics
• Reduction in operational downtime or user complaints

Why Join Us

• Lead one of the most innovative AI + Astrology businesses in India.
• Opportunity to shape the future of

  spiritual-tech and human-AI consultation models

  .
• Work with a passionate, fast-scaling team in a culture that values data, empathy, and creativity.
• Attractive growth potential, autonomy, and leadership visibility.