VOICE / VOIP / NOC ENGINEER

Job Description

Rle: VOICE / VOIP / NOC ENGINEER Years of experience - 2 to 6 years Location - Bopodi , Pune (Work from office) Notice Period – Need to join within 15 days only Excellent Communication skill is mandatory Budget – up to 8 LPA Job Description: - Providing end-to-end support to one of the leading client from US. Right from creation of tickets to the resolution. - Voice Operations/Services provided to the Commercial customers are Hosted PBX, Local Phone Services, SIP Trunking and PRI, Toll Free Services, Long Distance, Audio Conferencing etc. - Cisco Unified Communications Manager (CUCM) CCNA Voice, CCNP Voice, Cisco Call Manager Express CME, Avaya Aura Contact Center Administration, Technical Assistant Centre TAC Engineer - Good knowledge of Telecom Voice protocols - SIP / SS7 etc. - Ability to understand the SIP/SS7 protocol traces/ladder diagrams from Empirix or knowledge of any other tool will be an added advantage. - Proactive Alarm Monitoring of all the network entities – Routers, Switches, NGN network – Soft Switch / Media Gateways, SBCs, Tx Equipment’s, Cisco ONS, E1/T1 etc. - Maintenance & Operations of Dialogic NGN, Sansay & Acme/Oracle SBCs, Cisco ONS etc. - Work with vendors / carriers on T1 / T3 TDM circuits. Head-to-Head testing on transport layer. - Do regular follow-up with Vendor and provide the updates to customer in timely manner on tickets as necessary; ticketing system needs to be provided by you. - Works as an escalation team to support other teams for any call issues by investigating using SIP/SS7 traces, CDRs and raw switch traces. - Fraud analysis and investigation. - Troubleshooting skills of various carrier / Vendor issues viz. ASR, ACD, PDD, Dead Air, DTMF, RTDTMF, Fax issues, codec mismatch, One Way Audio, Voice Quality, equipment (pbx/hosted pbx), DID, Toll free issues etc. by understanding the network architecture & act accordingly. - Attending Toll Free, Calling card issues. - Understanding all VoIP phone features from the platform perspective and troubleshooting answering rules, on hold, music on hold features etc. - Resolving tickets by making test calls through the switch to replicate, follow up with the carriers, make route changes etc. - Works as an escalation team to support other teams and maintaining agreed SLA . - Basic Understanding of Sansay SBC, Dialogic NGN will be an added advantage too. Other Criteria : - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.) - Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and independent problem-solving skills. - Team Player - Able to clearly communicate network issues and the status of efforts to resolve problems Show more Show less