Voice Role//Bangalore//Salary Upto 3.50 LPA Call Yagyanshi

Greetings from KVC CONSULTANTS LTD.

Hiring for Day Shift Voice Role for Bangalore location.

Profile - 1 FRM (Fraud Risk Management)***

Customer Support - Voice Process

Qualification: Any Graduate

Fresher or experienced

Language: Candidate should be fluent in English, and Hindi is mandatory

Versant 4

6 Days working, day rotational, week off

Shift: 8 am to 8 pm for females and 8 am to 12 am for males

Work from the Office

Profile - 2 (Key Account Manager)*

Qualification: Any graduate (10+2+3) with a minimum of 1 year of experience or an MBA fresher

The candidate should be fluent in Hindi and English.

Versant Level: 4

6 Days working

Rotational Shifts: (7 am to 9 pm (any 9 hours between), Female and Male)

1. Rotational Off

Work from the Office

CTC: Up to 25,000/- per month for an MBA fresher

Take home: 20,000/- per month for an MBA fresher

CTC: Up to 30,000/- per month for experienced candidates

Take Home: up to 25,000/- for experienced candidates

Quarterly Bonus: 4,065/-

Apprentice Salary:

Freshers: 22,500/- stipend per month

Experience: 27,000/- stipend per month

Profile - 3 Customer Support Voice

Qualification: B.com, BBM, Bsc, BA, Diploma, BCA

*Languages: Hindi and English

6 Days working

Rotational Shifts : (7 am 8 pm - Females)

(7 am-12 AM - Males)

1 Rotational Off

Work from the Office

CTC: 22,000/- for fresher

CTC: Up to 25,000/- for experienced

Quarterly Bonus: 4,215/-

ROLES & RESPONSIBILITIES:

Roles and Responsibilities for Voice Process BPO

* Customer Interaction: Engage with customers over phone calls, chats to provide support, answer queries, and resolve issues in a professional and courteous manner. Address customer concerns and provide relevant solutions, ensuring satisfaction.

* Issue Resolution: Identify customer problems or concerns and offer timely and effective solutions. Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed.

* Performance Metrics: Meet or exceed performance metrics such as Average Handling Time (AHT), Customer Satisfaction (CSAT), and First Call Resolution (FCR). Continuously work towards improving personal and team performance through self-assessment and feedback.

* Handling Difficult Situations: Remain calm and professional when dealing with upset or irate customers, working towards de-escalating conflicts and resolving concerns. Offer empathetic solutions, ensuring a positive customer experience despite challenges.

Call on below mentioned number's for Scheduling Interview

Yagyanshi - 9821182648

Fatima - 9628373762

Devika - 9821182651

KVC CONSULTANTS LTD

NO PLACEMENT CHARGES