Voice Process- Associate -Process

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.This position is responsible for handling moderate to complex inquiries, addresses various types of policies and billing inquiries from internal or external customers in an efficient, professional and accurate manner and resolving service concerns while documenting customer requests, and completing changes to policies. Service to customers may include inbound/outbound calls, incoming correspondence, other communications sources and call transfers for service transactions.Key Responsibilities

• Handles timekeeping duties for assigned location; inputs time into timekeeping system(s), generates timecards, and tardy sheets, and manages exception and change requests
• Monitors and responds to time related communications, written and voice, generated by employees and managers
• Monitors time tracking and employee log in/out systems and makes appropriate record changes
• Updates and distributes daily and monthly timekeeping reports
• Performs other clerical duties as assigned, including data entry, email, calendar management, and performing word processing for own work or in support of other claims professionals
  

Education

• High School Diploma or GED (Preferred)
  

Experience

• 0-2 years experience (Preferred)
  

Supervisory Responsibilities

• This job does not have supervisory duties.
  

Education & Experience (in lieu)

• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
  

Primary Skills

Consumer Protection, Customer Data Management, Performance Management (PM), Relationship Building, Stakeholder Relationship Management

Shift Time

Shift C (India)

Recruiter Info

Hiral Parag Rughanihparb@allstate.com

About Allstate

The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization’s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition.Learn more about Allstate India here.