Voice Inbound Process

Credicus Business Services

1 - 6 years

0 - 4 Lacs

thane maharashtra india

Posted:1 day ago| Platform: Foundit logo

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Skills Required

problem-solving inbound call handling customer service communication skills active listening empathy multi-tasking

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Inbound Call Handling:
Answer incoming calls promptly and professionally, providing assistance to customers with their inquiries or issues.
Address customer concerns, process requests, and provide information related to products, services, or accounts.
Assist customers with troubleshooting or resolving issues, escalating to higher authorities when necessary.
Customer Support:
Provide excellent customer service by understanding and addressing customer needs in a friendly and helpful manner.
Offer solutions and alternatives when customers are dissatisfied or have complaints.
Help customers understand product features, pricing, services, and policies.
Query Resolution:
Resolve customer complaints or concerns effectively and efficiently, maintaining a calm and professional demeanor.
Process customer requests such as account inquiries, updates, refunds, or service changes.
Document customer interactions and issues in the CRM system, ensuring all relevant information is recorded for future reference.
Product/Service Knowledge:
Maintain up-to-date knowledge of company products, services, promotions, and policies to provide accurate information to customers.
Stay informed about new features or updates and communicate them clearly to customers when required.
Customer Retention:
Ensure a high level of customer satisfaction to promote customer loyalty and retention.
Provide additional support or product recommendations based on customer needs and interests.

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