Visa Consultant

About the Company

Western Overseas is a rapidly growing Overseas Education Consultancy. We have earned the trust of our clients through our commitment to professionalism, genuine advice, thorough research, and impressive success rates. Our services include IELTS, PTE, TOEFL, Foreign Languages, Study Visa, Spouse Visa, Tourist Visa, PR, and Business Visa. With offices in several major cities in India, Australia, and Canada, our experienced team provides students with comprehensive information and assistance in obtaining necessary visas. Our dedication to high-quality services has earned us an excellent reputation in the industry.

About the Role

Visa Counsellor

Key Responsibilities:

Student Counseling & Engagement:

• Counsel students and individuals on visa procedures, course selection, and career planning.
• Offer personalized guidance regarding student visa products and admission requirements.
• Deliver excellent hospitality to walk-in clients, ensuring they are welcomed within

  5 minutes

  of arrival.
• Provide accurate and up-to-date information about programs, institutions, financial aid (including scholarships), and admission processes.
• Cross-check student

  eligibility and document verification

  to prior enrollment.
• Provide

  mandatory checklists

  for both admissions and filing at the time of enrollment.

Sales & Enrollment Responsibilities:

• Meet

  monthly sales/enrollment targets

  with the guidance of the Branch Head or Regional Sales Head.
• Promote and enroll at least

  80% of students in direct institutions

  after taking periodic training.
• Ensure application fees are received in the organization's account before proceeding.

• Negotiate service charges

  only with approval from the Branch Head or reporting senior.

• Document all deals

  clearly in online/offline enrollment forms, duly signed by the student and Branch Manager or authorized senior.

Documentation & CRM Management:

• Maintain accurate student records in

  Box Files, CRM, and Pipeline Sheets

  .

• CRM usage is mandatory

  ; complete daily follow-ups by

  1:00 PM

  .
• Keep abreast with latest institutional updates and

  sell courses based on intake availability

  .
• Respond to emails within

  10 minutes

  and manage all follow-ups: offers, tuition fees, GIC, and refunds in a

  timely and professional manner

  .
• Coordinate with the

  in-house processing team

  to ensure timely submission of applications.

Cross-Selling & Business Development:

• Encourage registered students to

  transfer their Tuition & GIC fees and book air tickets via the WOSA Forex Department

  .
• After visa approval, actively seek

  referrals

  and new leads from successful students.
• Gather

  testimonials, Google reviews, and Facebook reviews

  , coordinating with the Media Team for publishing on social platforms.

Teamwork & Organizational Development:

• Stay updated with

  institutional changes, visa rules, and market trends

  .
• Be proactive in adopting new processes and act as an

  initiative taker

  in internal improvements.
• Ensure that

  HR policies and workload distributions

  are upheld, contributing to fair and supportive work practices across the team.

Key Skills & Competencies:

• Strong interpersonal and communication skills (written and verbal)
• Excellent sales, negotiation, and counseling skills
• High attention to detail, accuracy, and documentation practices
• Self-motivated, target-driven, and energetic
• Ability to work under pressure and meet tight deadlines
• Proficient in MS Office and CRM systems

Qualifications:

• Bachelor’s degree in any field (preferred in Education, Business, or similar)
• Prior experience in student visa counseling or education consulting preferred
• Knowledge of international education systems and visa processes is a plus

Required Skills - Counseling

Preferred Skills - Experience in Immigration Industry

Pay range and compensation package

Equal Opportunity Statement

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