Company Description Western Overseas is a rapidly growing Overseas Education Consultancy. We have earned the trust of our clients through our commitment to professionalism, genuine advice, thorough research, and impressive success rates. Our services include IELTS, PTE, TOEFL, Foreign Languages, Study Visa, Spouse Visa, Tourist Visa, PR, and Business Visa. With offices in several major cities in India, Australia, and Canada, our experienced team provides students with comprehensive information and assistance in obtaining necessary visas. Our dedication to high-quality services has earned us an excellent reputation in the industry. Role Description This is a full-time, on-site role located in Chandigarh for a Liaison Officer. The Liaison Officer will be responsible for establishing and maintaining communication with various stakeholders, including educational institutions and students. Day-to-day tasks include providing customer service, assisting with visa applications, offering training sessions, and conducting analytical assessments to improve processes and services. Qualifications Strong Interpersonal Skills and Communication abilities. Analytical Skills for assessing processes and services. Customer Service mindset and proficiency in offering support. Experience in delivering Training sessions. Bachelor's degree in a relevant field. Familiarity with visa application processes is a plus. Ability to work effectively in an on-site role and manage multiple tasks. Show more Show less
About the Company Western Overseas is a rapidly growing Overseas Education Consultancy. We have earned the trust of our clients through our commitment to professionalism, genuine advice, thorough research, and impressive success rates. Our services include IELTS, PTE, TOEFL, Foreign Languages, Study Visa, Spouse Visa, Tourist Visa, PR, and Business Visa. With offices in several major cities in India, Australia, and Canada, our experienced team provides students with comprehensive information and assistance in obtaining necessary visas. Our dedication to high-quality services has earned us an excellent reputation in the industry. About the Role The Visa Counsellor is responsible for guiding prospective students through the process of choosing educational programs and applying for student visas. This includes assessing eligibility, managing documentation, providing course and career guidance, and ensuring high service standards throughout the counseling journey. The role requires strong communication skills, attention to detail, a target-driven approach, and a professional demeanor. Key Responsibilities: Student Counseling & Engagement: Counsel students and individuals on visa procedures, course selection, and career planning. Offer personalized guidance regarding student visa products and admission requirements. Deliver excellent hospitality to walk-in clients, ensuring they are welcomed within 5 minutes of arrival. Provide accurate and up-to-date information about programs, institutions, financial aid (including scholarships), and admission processes. Cross-check student eligibility and document verification to prior enrollment. Provide mandatory checklists for both admissions and filing at the time of enrollment. Sales & Enrollment Responsibilities: Meet monthly sales/enrollment targets with the guidance of the Branch Head or Regional Sales Head. Promote and enroll at least 80% of students in direct institutions after taking periodic training. Ensure application fees are received in the organization's account before proceeding. Negotiate service charges only with approval from the Branch Head or reporting senior. Document all deals clearly in online/offline enrollment forms, duly signed by the student and Branch Manager or authorized senior. Documentation & CRM Management: Maintain accurate student records in Box Files, CRM, and Pipeline Sheets . CRM usage is mandatory ; complete daily follow-ups by 1:00 PM . Keep abreast with latest institutional updates and sell courses based on intake availability . Respond to emails within 10 minutes and manage all follow-ups: offers, tuition fees, GIC, and refunds in a timely and professional manner . Coordinate with the in-house processing team to ensure timely submission of applications. Cross-Selling & Business Development: Encourage registered students to transfer their Tuition & GIC fees and book air tickets via the WOSA Forex Department . After visa approval, actively seek referrals and new leads from successful students. Gather testimonials, Google reviews, and Facebook reviews , coordinating with the Media Team for publishing on social platforms. Teamwork & Organizational Development: Stay updated with institutional changes, visa rules, and market trends . Be proactive in adopting new processes and act as an initiative taker in internal improvements. Ensure that HR policies and workload distributions are upheld, contributing to fair and supportive work practices across the team. Key Skills & Competencies: Strong interpersonal and communication skills (written and verbal) Excellent sales, negotiation, and counseling skills High attention to detail, accuracy, and documentation practices Self-motivated, target-driven, and energetic Ability to work under pressure and meet tight deadlines Proficient in MS Office and CRM systems Qualifications: Bachelor’s degree in any field (preferred in Education, Business, or similar) Prior experience in student visa counseling or education consulting preferred Knowledge of international education systems and visa processes is a plus Required Skills - Counseling Preferred Skills - Experience in Immigration Industry Pay range and compensation package Equal Opportunity Statement ```