Virtual Relationship Manager

VIRTUAL RELATIONSHIP MANAGER

Details regarding Kotak SKY Bankers Programme:

Important Note for Students

training-led job opportunity

• Training & Registration Fee

  : 50,000 + GST
• This amount will be

  refunded in the form of an annual bonus

  :
• 25,000 at the end of Year 1
• 25,000 at the end of Year 2

complete the 45-day training program successfully

• CTC on successful completion

  3.5 LPA (Fixed)

• Education qualification:

  Any Graduate with minimum 50% from a recognized university

• Age

  : Under 25 years at the time of application

• Designation

  : M1 (Assistant Manager)

• Assured Bonus:

  INR 25K on completion of Year 1 and INR 25K on completion of Year 2 respectively

• Training Program:

  45 days > 30 days virtual + 15 days physical at KMBL

• Job Location:

  Thane (Mumbai)

Role Summary:

• To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors.
• Differentiated training to make them universal phone banking officers – cross training in cards, liabilities, assets.
• This skill to also do sales with assigned customer based mapped to them.
• Measure of outcomes – NPS, Service Level, Service Quality and Sales.
• Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
• Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.
• Complete the logs specified by the process (End-of-day target).
• Adherence to Information Security norms & quality process norms.
• To be aware of and comply with any updates about the process.
• Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.

Job Requirements:

• Graduates from recognized University
• Strong English communication skills
• Flexible to work on rotational week offs

  Role & responsibilities

Preferred candidate profile