Villa Manager

We are hiring a Villa Experience Female Manager for V Escapes in North Goa handling 2 properties. Person will be reporting into V Escapes head based out of North Goa.

Should be presentable and well spoken in English and Hind (Konkani would be an added advantage) . Should have her own accommodation and transportation. Prior experience in hospitality or a similar role would be ideal.

Roles & Responsibilities

Guest relations

• 0% guest escalations
• To greet guests with warmth having the highest level of hospitality and professionalism.
• Ensuring guests are taken care of as per company standards while providing acceptable solutions for guest complaints/issues adhering to company policies
• Encouraging guests to give feedback & reviews online
• End to end co-ordination for all guest related requirements

Itinerary planning & concierge

• Pre-planning the itinerary with guests on WhatsApp groups, noting down their preferences (food, alcohol, activities) and providing suggestions based on the same.
• Assisting guests with table bookings, spa/salon appointments, day trip planning, activities within + outside the villa and any such ad hoc requests.
• Monitoring itinerary closely making sure everything is ready as per schedules and being prompt in making adjustments for any last minute changes/cancellations.

Revenue generation

• Encouraging guests to indulge in a variety of experiences at the properties..
• Business development by doing tie ups with restaurants, spas and other experiences.
• Keeping cost and wastage under control.

Inventory control

• Maintain groceries stock and replenish as per requirement in liaison with chefs + finance.
• H/K supplies, villa amenities, guest experience items, miscellaneous stock upkeep and maintenance.
• Maintain minimum stock and order as per requirement in liaison with purchase manager + finance.
• Keeping cost and wastage under control.

Internal coordination

• Kitchen monitoring, staffing, ensuring timely food services.
• Daily HK checklist to be maintained along with quality & hygiene checks done.
• Assigning driver duties as per guest requirements, making sure cars are kept clean and ready.
• Grooming checks to be done for all the staff (drivers, H/K, kitchen) making sure they are following the highest level of personal hygiene.
• Maintain low attrition within the contractual staff.

Upkeep of the villa

• Daily checks to ensure proper and efficient working of the property and its amenities.
• Coordination with vendors for repairs & maintenance at the villa.
• Keeping a track of AMC, yearly subscriptions, servicing etc ensuring timely renewals.
• Supervising the work & checking to ensure proper solution is provided.
• Highlight urgent/long duration work to management & schedule repairs as per booking schedule