Vice President - Operations (Hotel)

Job Description:

1.Oversee Daily Operations

• Ensure the restaurant operates efficiently and meets quality standards.
• Supervise and coordinate all front-of-house (FOH) and back-of-house (BOH) activities.
• Ensure all health and safety regulations are strictly followed.
• Monitor inventory levels and place orders as needed to avoid shortages.

2. Staff Management

• Hire, train, and manage restaurant staff (servers, cooks, dishwashers, etc.).
• Develop training programs to ensure all staff are knowledgeable about menu items, customer service standards, and operational procedures.
• Create work schedules and ensure adequate staffing levels for shifts.
• Conduct performance evaluations and provide feedback to employees.
• Resolve conflicts or issues among staff and ensure a positive working environment.

3. Customer Service

• Ensure an exceptional customer experience through high service standards.
• Handle customer complaints and resolve any issues promptly and professionally.
• Monitor customer feedback and make improvements based on reviews.

4. Financial Management

• Develop and manage budgets for the restaurant's operations.
• Monitor and control operational costs, including labor, food, and supply expenses.
• Analyze financial reports (P&L statements) to assess the restaurant’s financial health.
• Identify opportunities to increase revenue and profitability (e.g., promotions, upselling).

5. Menu and Quality Control

• Work with the chef and kitchen staff to ensure that food quality meets the restaurant's standards.
• Monitor food preparation and presentation to ensure consistency.
• Review and update the menu as needed, taking into account seasonal ingredients and customer preferences.

6. Marketing and Promotion

• Assist in developing and implementing marketing strategies to attract new customers and retain existing ones.
• Manage social media accounts and work on promotions and loyalty programs.
• Partner with local businesses and organizations to create promotional opportunities.

7. Compliance and Reporting

• Ensure the restaurant complies with all local health codes, safety regulations, and labor laws.
• Maintain accurate records for inventory, sales, payroll, and other business metrics.
• Prepare regular reports on restaurant performance for upper management.

8. Equipment and Facility Maintenance

• Ensure all equipment is in good working condition and perform regular maintenance checks.
• Oversee cleaning and maintenance of the facility to maintain a safe and hygienic environment.

9. Operational Strategy and Improvement

• Implement and refine processes to increase efficiency, reduce waste, and enhance productivity.
• Monitor trends in the restaurant industry and apply best practices to improve operations.

10. Customer Relationship Management (CRM)

• Build and maintain strong relationships with regular guests to encourage repeat business.
• Implement strategies to increase customer loyalty, such as personalized service or loyalty programs.

Job Type: Full-time

Pay: ₹150,000.00 - ₹200,000.00 per month

Benefits:

• Provident Fund

Ability to commute/relocate:

• Ghansoli, Navi Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Please send your professional photograph
• Are you ready to travel to Jamnagar?

Experience:

• total work: 10 years (Preferred)

Work Location: In person