Vice President - Client Engagement & Protection - KYC

Position Overview:

Responsibilities

Key Responsibilities:

1. Support to Global COO:

   • Assist the Global COO in monitoring global production according to defined quality criteria.
   • Support the implementation of the commercial strategy set by the Global KYC Operations Manager.
   • Facilitate communication and relations with various stakeholders, including Global Markets, Global Banking, Securities Services, FIC, ITO, and Compliance.

2. Change Management:

   • Drive change management initiatives to ensure smooth adoption of new processes and technologies.
   • Collaborate with regional teams and stakeholders to implement strategic projects and transformations.
   • Foster a culture of continuous improvement and strong stakeholder relationships.

3. Oversight of Third-Party Provider Deliverables:

   • Manage and oversee the deliverables of the Liquid Workforce team.
   • Ensure that third-party services meet the agreed quality standards and objectives.
   • Coordinate with the third-party provider to address any issues or gaps in service delivery.

Monitor performance metrics and provide regular updates to the Global COO and relevant stakeholders

Area of Responsibility:

1. Support to Global COO:

   • Provide operational support to the Global COO in overseeing KYC processes and ensuring compliance with regulatory requirements.
   • Assist in the management of the Control Tower, Performance Monitoring, Quality Assurance and Training, and Data Quality functions.

2. Change Management:

   • Lead change management initiatives to drive organizational change and improve KYC processes.
   • Collaborate with the Head of Change Management and Strategic Projects to align initiatives with global strategies.

3. Oversight of Third-Party Provider Deliverables:

   • Ensure the effective management and oversight of the Liquid Workforce team provided by Capgemini.
   • Monitor service level agreements (SLAs) and key performance indicators (KPIs) to ensure high-quality service delivery.
   • Address any performance issues and work with the provider to implement corrective actions.

4. Stakeholder Communication:

   • Ensure effective communication with all relevant stakeholders, including regional teams, compliance, regulators, and third-party providers.

Technical Competencies:

• Strong organizational and project management skills.
• Experience in KYC operations, regulatory compliance, change management, and third-party provider management.
• Proficiency in data analysis and reporting.
• Understanding of customer landscape, IT environment, and challenges.
• Ability to design and implement control and risk management frameworks.

Behavioral Competencies:

• Excellent communication and interpersonal skills.
• Analytical mindset and problem-solving abilities.
• Resilience and adaptability in a dynamic environment.
• Strong teamwork and collaboration skills.
• Change management and cultural transformation skills.

Skills Referential

Behavioural Skills:

Ability to collaborate / Teamwork

Attention to detail / rigor

Client focused

Adaptability

Transversal Skills:

Analytical Ability

Ability to anticipate business / strategic evolution

Ability to understand, explain and support change

Ability to develop and adapt a process

Ability to develop and leverage networks

Education Level:

Master Degree or equivalent

Experience Level

At least 12 years