Vertex Tax System Production Support Service Engineer

5 - 10 years

2 - 5 Lacs

Posted:3 weeks ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Vertex Tax System Production Support Service Engineer

Position Overview

Vertex tax systems

Key Responsibilities

Functional Support



  • Manage tax rules, jurisdictions, and product taxability in Vertex.



  • Ensure accurate tax rate setup, exemptions, and tax determinations.



  • Support ERP integrations (e.g., Oracle Fusion) with Vertex.



  • Handle tax configuration, categories, and exemption certificates.



  • Assist with tax reporting, compliance, and audit readiness.



  • Manage tax accruals and ensure alignment with the General Ledger.



  • Prioritize and resolve user support tickets in a timely manner.



  • Document solutions and update knowledge base.



  • Support upgrades, patches, and system performance improvements.


Technical Operations



  • Use SQL to analyze tax data and troubleshoot calculations.



  • Debug ERP Vertex integration issues (e.g., tax mismatches, missing data).



  • Maintain API integrations (REST/SOAP) and data flows.



  • Optimize performance by resolving slow queries and batch issues.



  • Work with FBDI and ADFdi tools for importing and updating tax data in Oracle Fusion.


Compliance & Reporting



  • Prepare reports for Sales & Use Tax, VAT/GST, Withholding Tax, 1099/1042 forms.


  • SOX audits



  • Reconcile tax data between Vertex, ERP subledgers, and GL.



  • Validate and maintain audit-ready tax reports.



  • Ensure compliance with Vertex engine updates and regulatory changes.


Operational Support


  • MyVertex



  • Track and follow up on Vertex-related service requests.



  • Test system and tax rate updates regularly.



  • Support quarterly update testing for ERP and Vertex platforms.



  • Collaborate with accounting, tax, and finance teams.



  • Maintain best practices and troubleshooting documentation.


Required Qualifications


  • indirect taxes


  • Vertex systems



  • Experience in tax rule setup, jurisdiction mapping, and product taxability.


  • SQL


  • API troubleshooting



  • Understanding of tax reporting and compliance requirements.


  • SOX controls


  • FBDI/ADFdi



  • Strong analytical and communication skills.


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