Vertex Tax System Production Support Service Engineer

Gigaops Global Solutions

6 - 9 years

4 - 8 Lacs

Bengaluru

Posted:4 hours ago| Platform:

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Skills Required

Computer science ERP Linux Production support Financial reporting Software support Finance Taxation Continuous improvement SQL

Work Mode

Work from Office

Job Type

Full Time

Job Description

About the Opportunity

Join a leading force in the financial technology and enterprise support sector, where innovation meets precision. This role is ideal for professionals passionate about ensuring the robustness of critical tax systems in a dynamic, on-site environment. We support essential financial operations and tax calculations for diverse client portfolios in India.

Role & Responsibilities

Provide end-to-end production support for the Vertex Tax System, ensuring high system availability and accuracy.
Troubleshoot, diagnose, and resolve production issues swiftly to maintain seamless tax operations.
Collaborate with cross-functional teams and escalate issues when necessary to guarantee minimal disruption.
Monitor system performance, implement updates, and execute system enhancements to optimize efficiency.
Document resolutions, maintain process standards, and contribute to continuous improvement initiatives.
Engage in on-site support activities, including participation in on-call rotations and emergency response protocols.

Skills & Qualifications

Must-Have: Proven experience in production support for the Vertex Tax System or similar tax software environments.
Must-Have: Strong technical troubleshooting abilities coupled with hands-on experience in Linux and SQL environments.
Must-Have: Familiarity with critical business processes around tax calculations and financial reporting.
Must-Have: Prior experience in on-site production support roles with a proactive problem-solving approach.
Preferred: Exposure to financial software support, ERP systems, or ITIL production support frameworks.
Preferred: A degree in Engineering, Computer Science, or a related field.

Benefits & Culture Highlights

Be part of an innovative team that rewards initiative, expertise, and collaboration.
Engage in challenging projects that drive professional growth and skill enhancement.
Competitive compensation package with clear career advancement pathways in a high-impact, on-site environment.

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Vertex Tax System Production Support Service Engineer