Vendor Reconciliation (P2P) - Help Desk at JSPL - Off roll

Designation : Manage - Vendor Reconciliation (Help Desk) - Off roll

Job Location : Sector - 32 Gurgaon

CTC : Upto 6 LPA

This role requires professional experience in ~SAP & Indian Accounting.

Role & responsibilities

1. Vendor Support and Query Resolution:

• Act as the primary point of contact for vendor inquiries related to payments, invoices, purchase orders (POs), and contracts.
• Ensure timely and effective resolution of vendor issues related to order discrepancies, delays, or payment processing.
• Coordinate with internal departments (Procurement, Finance, Logistics) to address vendor concerns efficiently.

2. Vendor Communication &Relationship Management:

• Maintain professional and courteous communication with vendors to strengthen business relationships.
• Guide vendors on company policies, compliance requirements, and digital tools (vendor portal, invoicing systems).
• Handle escalations and ensure vendor concerns are addressed within defined SLAs (Service Level Agreements).

3. Invoice & Payment Processing Support:

• Assist vendors in understanding payment terms and follow up on pending invoices.
• Work closely with the finance team to ensure timely processing of vendor payments.
• Identify and rectify invoice discrepancies in collaboration with the accounts payable team.

4. Documentation & Compliance:

• Ensure all vendor-related documents (agreements, invoices, certifications) are maintained accurately.
• Verify vendor compliance with company policies and regulatory requirements.
• Assist in vendor onboarding by ensuring necessary documentation is in place.

5. Process Improvement & Reporting:

• Monitor vendor helpdesk performance metrics and suggest improvements.
• Generate and analyze reports on vendor queries, issue resolution timelines, and payment statuses.
• Collaborate with IT teams to enhance vendor support systems and digital tools.

Preferred candidate profile

• Bachelors degree in business administration, Supply Chain Management, Finance, or related fields.

• 2-5 years of experience in vendor management, procurement, or supply chain operations (preferably in the steel or manufacturing industry).

Skill Set & Tools Used:

• SAP/ERP

• AI/MI Tools, MS Office expertise, Advance Excel.

Interested candidates can share their resume at