Veeva Vault Platform (Support Executive)

Job Description

Role: Veeva Vault Platform (Support Executive) Required Technical Skill Set: Veeva Vault Platform Experience: 5+ Years Work Location: TCS - New Delhi Location flexibility: Pan India (Preferably Noida/ Gurgaon) Roles and Responsibilities for L2 & L3 Support Analyst Incident and Event Management: Definition and implementation, coordination of monitoring definitions in 1TOC or similar monitoring solutions Monitoring of availability of Platform APIs Checking logfiles regarding arisen issues Resolve Platform or Vault level issues between different Third-Party Vendors (software-vendors as well as cloud-providers) and BI specific systems Housekeeping: Support Password Reset in case of technical issues SOP based Ticket resolution Perform administration tasks for workflows or documents Have access to business admin menu, tab “admin setup” Administrate workflows Perform maintenance of properties Edit value of fields in case integrations fail Delete nonclinical study View documents from tab “admin setup” Create and update content plan template Perform picklist maintenance Perform health authoring maintenance Setting products into “do not delete” mode Setting documents to obsolete Request Fulfilment: Provide information on “how do I” requests Provide support for process related requests Maintenance and updates of defined studies per request Knowledge Management: Involvement of key users in Knowledge Management Support the communication process of Veeva releases Update repositories for Knowledge Management Work with capability teams in case of questions and escalations Interface Support: L3 Responsibilities Coordinate the integration solution design together with BI´s solution architects to define the best solution to be implemented Plan and coordinate the implementation and maintenance of an interface and its components Provide and coordinate needed resources to perform tests of interfaces Create and maintain up-to-date documentation related to the interface (e.g. interface specification, mappings, test cases and scripts) Platform Support: L3 Responsibilities Platform configurations Setup and maintain SSL/SSH Certificates Setup and maintain Azure AD SSO Setup and maintain connection to M365 (collaborative authoring) Setup and maintain AWS S3 Bucket Perform and follow up with technical escalations to Third Party Vendor Configuration Management Create and adjust roles Configure and maintain domain settings (e.g. setting SSO, CA ‘Collaborative Authoring’, AWS S3 bucket) Configure Vault settings Environment Management Deployments of regular, qualified deployments and execution of deployment checklists for BI specific releases between environments (e.g. create pre-release Vaults or snapshots of prior general releases) Domain Management Configure and maintain security policies Set network access rules Data Visualization: L3 Responsibilities Creation, adaption and enhancement of reports / dashboards Create reports (the report’s layout and logic / dashboards design / wireframes and discuss and agree the design / wireframes with the End User) Data Management: L3 Responsibilities Upload mass data based on request Change mass data based on request Provide documentation on mass data upload or change User / Person Account Management: L3 Responsibilities Create and adjust roles Configure Vault settings Note: Interview will be scheduled with respect to your response. Show more Show less