429 Veeam Jobs - Page 14

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Managed Services Cross Technology Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (L2) is able to restore service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). The Managed Services Cross Technology Engineer (L2) focuses on second-line support for incidents and requests with a medium level of complexity and focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc. This role may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Required Experience: Minimum 4+ yrs. Cisco: Nexus9k, Cat 9200 L, Cat9500, isr4400, WSA S395 Creating POA for New Implementation – Preparing and developing the Plan of Action for the new network implementation. Single Point of Contact for All Network Issues – Acting as the primary point of contact for any network-related issues. Automating Configuration through Scripts – Streamlining and automating configurations using scripts for enhanced efficiency. Providing Suggestions for Network Improvements – Offering recommendations for network enhancements based on performance reviews and current needs. Creating Proxy Policies – Developing proxy policies as per user requests to ensure appropriate access controls. Guiding and Providing Inputs to Engineers – Assisting engineers by offering direction and technical insights on network design and configuration. Ensuring Device Compliance with Audit Requirements – Ensuring that network devices are compliant with audit standards and requirements. Providing SOP for Clients – Creating Standard Operating Procedures (SOP) documentation for clients to ensure consistent network operation. Giving Technical Guidance to Management and Team – Offering technical guidance to both the management and team to align on network goals and strategies. Creating technical docs, Providing Design Changes, and Understanding for New Implementation – Developing detailed technical docs, diagram and supporting design changes and implementation understandings for new project Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Relevant certifications include (but not limited to) - CCNP or equivalent certification CCNA certification in must, CCNP in Security or PCNSE certification is good to have Microsoft Certified: Azure Administrator Associate AWS Certified: Solutions Architect Associate Veeam Certified Engineer VMware certified Professional: Data Centre Virtualization Zerto, pure, vxrail Google Cloud Platform (gcp) Oracle Cloud Infrastructure (oci) SAP Certified Technology Associate - OS DB Migration for SAP NetWeaver 7.4 SAP Technology Consultant SAP Certified Technology Associate - SAP HANA 2.0 Oracle Cloud Infrastructure Architect Professional IBM Certified System Administrator - WebSphere Application Server Network Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Managed Services Cross Technology Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (L2) is able to restore service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). The Managed Services Cross Technology Engineer (L2) focuses on second-line support for incidents and requests with a medium level of complexity and focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc. This role may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc. Identifies problems and errors before they impact a client’s service. Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Relevant certifications include (but not limited to) - CCNP or equivalent certification CCNA certification in must, CCNP in Security or PCNSE certification is good to have Microsoft Certified: Azure Administrator Associate AWS Certified: Solutions Architect Associate Veeam Certified Engineer VMware certified Professional: Data Centre Virtualization Zerto, pure, vxrail Google Cloud Platform (gcp) Oracle Cloud Infrastructure (oci) SAP Certified Technology Associate - OS DB Migration for SAP NetWeaver 7.4 SAP Technology Consultant SAP Certified Technology Associate - SAP HANA 2.0 Oracle Cloud Infrastructure Architect Professional IBM Certified System Administrator - WebSphere Application Server Network Required Experience: Moderate level years of relevant managed services experience handling cross technology infrastructure. Moderate level knowledge in ticketing tools preferably Service Now. Moderate level working knowledge of ITIL processes. Moderate level experience working with vendors and/or 3rd parties. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Managed Services Cross Technology Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (L2) is able to restore service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). The Managed Services Cross Technology Engineer (L2) focuses on second-line support for incidents and requests with a medium level of complexity and focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc. This role may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc. Identifies problems and errors before they impact a client’s service. Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Relevant certifications include (but not limited to) - CCNP or equivalent certification CCNA certification in must, CCNP in Security or PCNSE certification is good to have Microsoft Certified: Azure Administrator Associate AWS Certified: Solutions Architect Associate Veeam Certified Engineer VMware certified Professional: Data Centre Virtualization Zerto, pure, vxrail Google Cloud Platform (gcp) Oracle Cloud Infrastructure (oci) SAP Certified Technology Associate - OS DB Migration for SAP NetWeaver 7.4 SAP Technology Consultant SAP Certified Technology Associate - SAP HANA 2.0 Oracle Cloud Infrastructure Architect Professional IBM Certified System Administrator - WebSphere Application Server Network Required Experience: Moderate level years of relevant managed services experience handling cross technology infrastructure. Moderate level knowledge in ticketing tools preferably Service Now. Moderate level working knowledge of ITIL processes. Moderate level experience working with vendors and/or 3rd parties. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their businesses running. We are currently seeking a Talent Acquisition Partner to join our Recruitment team in Pune on a 1.5-year fixed contract. As part of our team, you will be responsible for recruiting top technical professionals for Veeam products. Your tasks will include: Manage end-to-end talent acquisition process, from sourcing to offer acceptance Collaborate closely with Hiring Managers to develop and execute tailored recruitment strategies Manage open positions in Greenhouse ATS, ensuring accuracy and timeliness Deliver weekly progress reports and conduct market intelligence analysis What we expect from you: Proven track record in full-cycle technical recruitment, with a focus on R&D roles Proficiency with applicant tracking systems (ATS) and sourcing platforms In-depth knowledge of IT recruitment trends, challenges, and best practices Strong analytical skills for data-driven decision making Ability to thrive independently in a fast-paced, agile environment Excellent verbal and written communication skills Sufficient proficiency in English to effectively communicate with international teams Will be an advantage: University degree in HR, Business, or a related field Passion for continuous learning, particularly in recruitment We offer: Family Medical Insurance Annual flexible spending allowance for health and well-being Life insurance Personal accident insurance Employee Assistance Program A comprehensive leave package, including parental leave Meal Benefit Pass Transportation Allowance Daycare/Childcare Allowance Veeam Care Days – additional 24 hours for your volunteering activities Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (Percipio, Athena, O’Reilly) and mentoring through our MentorLab program Please note: If the applicant is permanently located outside Pune, India, Veeam reserves the right to decline the application. Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential. Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice. The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes. By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice. Show more Show less

Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their businesses running. Responsibilities: Responsible for overachieving Quota tied to territory Renewal and Expansion goals Effectively manages Annual pipeline, by reaching out to customers 4 months (or more) before support expiration to perform customer experience assessments and environment health checks Understands who the stake holders at the customer and at partner, what matters to them, and work backwards. Cold call customers with lapsed support, with the goal to reactivate support. Work cross functionally with Deal Desk, Legal Department, Sales and others to prepare Special Terms, Create NSQ’s Clearly communicate and sell complicated offers, internally and externally Accurate forecasting, business analysis and sharing insights Assisting customers with whatever is needed to ensure customer success, including but not limited to: Licensing Transfers (opening license cases, walking customer through the process, following up to ensure satisfactory resolution) Customer Support Ticket Assistance (Educating customers on how to open support tickets, Escalate support cases through prescribed processes, follow up to ensure support ticket is resolved to customer satisfaction) Ensure appropriate support to Veeam’s channel partners, to successfully close renewal and additional licenses Accurate and timely records all activities on customer/partner record in Veeam's customer relationship management system (SalesForce.com) Impeccable Salesforce hygiene Manages inbound Renewal inquiries though different Renewals portals Prioritize workload in order to meet all KPIs, goals and objectives. Meet Daily/Weekly SLAs and maintain high Customer Satisfaction ratings Overachieves target quota Focuses on customer retention, renewal rate, and high velocity selling with special attention to maximizing revenue generation with our Velocity customer base Requirements: Minimum of 1-3 years relevant work experience is one or more of the following: Sales, Account Management, Customer Success Account Management, Renewals Proven track record of overachievement of quota and KPIs Ability to effectively lead efforts to handle complex customer requests and escalations within a multi-functional team Good communication skills with demonstrated ability to effectively communicate and influence at all levels of an organization, including executive level Exceptional organizational skills with the proven ability to prioritize and multi-task to meet deadlines and quotas Ability to work in a semi-autonomous and fast-paced environment High-energy, motivated self-starter prepared to handle high number of email communications and out-bound telephone calls Experience compiling, querying, analyzing and reporting data Proficiency with SalesForce.com Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential. Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice. The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes. By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice. Show more Show less

Job Description- System Engineer An experienced and motivated System Engineer to oversee and manage a range of functions related to Vessel IT Infrastructure. This role will involve direct responsibility for System Monitoring & Alerts on Sophos, SOP Documentation, Monitoring Patch Management, Backup Exercises, Co-ordinate Penetration testing. The successful candidate will play a key role in ensuring the reliability, security, and efficiency of our Vessel security Operations, reporting to group information Security manager in Singapore. To ensure a seamless transition and effective integration of the candidate into the work operations required knowledge transfer will be conducted at the location. Roles & Responsibilities: Formulate, develop, implement, comply, and enforce IT related policies, processes, guidelines, protect IT computer networks (computer workstations, computer servers, printers, wireless systems etc.) and application systems (online, database etc.) against computer intrusions, unauthorized access, and other malicious misuses. Familiarity with tools such as ConnectWise, Sophos, Rapid 7, Freshdesk (Ticketing System), OneNet, and similar platforms is advantageous. Deal with Tier 2/3 problem-solving in a timely efficient manner Lead the creation, review, and maintenance of Standard Operating Procedures (SOPs) related to IT operations. Ensure documentation is up-to-date, accessible, and aligns with industry best practices. Execute a vulnerability management strategy across all environments as directed by the group, coordinate with vendor for implementations and validate successful implementation. Plan, execute, and assess regular backup and disaster recovery exercises to maintain data integrity and system resilience. Continuously refine backup strategies and disaster recovery plans based on exercise outcomes. Mentor, and fostering a culture of collaboration and continuous improvement. Provide guidance, set objectives, conduct performance evaluations, and promote professional growth.

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun. Roles and Responsibilities Windows Server Administration Install, configure, and maintain Windows Server systems (2012r2, 2016, 2019, 2022). Manage server roles such as DNS, DHCP, File Services, and Print Services. Perform regular patching, upgrades, and system performance monitoring. Troubleshoot and resolve server-related issues to ensure minimal downtime. Implement and maintain backup, disaster recovery, and failover solutions. Monitor server health using tools like Microsoft System Center or other monitoring solutions. Active Directory Management Manage and maintain Active Directory (AD) infrastructure, including forests, domains, and trusts. Implement Group Policy Objects (GPOs) to enforce security and administrative standards. Ensure the security of AD by configuring account policies, auditing, and monitoring. Manage user accounts, groups, and permissions in AD. Plan and execute AD migrations, upgrades, and restructuring. Integrate and manage Azure Active Directory and hybrid environments. Security and Compliance Apply best practices for securing Windows Servers and AD environments. Implement and manage role-based access control (RBAC). Monitor and respond to security incidents and vulnerabilities. Ensure compliance with organizational policies and regulatory requirements. Conduct regular audits of server and AD configurations. Documentation and Reporting Maintain accurate documentation for server configurations, AD structures, and processes. Provide regular reports on system performance, incidents, and compliance metrics. Develop and update runbooks, guides, and SOPs for server and AD operations. Leadership and Collaboration Assist in planning and executing IT infrastructure projects. Provide technical guidance and training to junior administrators. Collaborate with cross-functional teams to achieve business goals. Qualifications and Skills Required Skills Total 5+ year of experience Must be willing to work in any shifts Proven experience in managing Windows Server environments (2012 and above). Expertise in Active Directory management and troubleshooting. Proficiency with PowerShell for automation and scripting. Strong understanding of networking concepts (TCP/IP, DNS, DHCP). Experience with security frameworks (e.g., MFA, PKI, and identity management). Familiarity with virtualization technologies such as Hyper-V or VMware. Experience with cloud platforms (e.g., Azure, AWS) and hybrid AD setups. Preferred Skills Certifications: Microsoft Certified: Azure Administrator, MCSA/MCSE, or equivalent. Knowledge of ITIL practices for incident and change management. Experience with Microsoft System Center (SCCM, SCOM). Understanding of DevOps principles and tools for CI/CD. Experience with backup solutions like Veeam or Commvault. Soft Skills Strong analytical and problem-solving abilities. Excellent communication and documentation skills. Ability to work independently and in a team environment. Attention to detail and a proactive approach to system management. Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at: HR.Recruiting@AlteraHealth.com Show more Show less

About the Role Hiring on behalf of a leading data centre enterprise for the role of Windows Server Administrator . This is a fantastic opportunity for a skilled IT professional who thrives in high-availability, mission-critical environments and has hands-on expertise with Windows Server systems, Active Directory, and virtualisation platforms. Key Responsibilities Install, configure, and manage Windows Server OS (2012/2016/2019/2022) and related infrastructure. Administer Active Directory , Group Policy , DNS , DHCP , and WSUS . Perform routine maintenance: patch management, system updates, backups, and health checks. Monitor server performance, analyse logs, and ensure data centre stability and uptime. Troubleshoot and resolve system, hardware, and networking issues. Support and maintain virtualised environments (e.g., VMware, Hyper-V). You can implement IT security best practices, including firewall management and access controls. Maintain accurate documentation: SOPs, asset inventories, and configuration logs. Collaborate with cross-functional teams on infrastructure upgrades and system migrations. Provide Tier 2/3 technical support and participate in on-call rotations for incident response. Must-Have Qualifications Bachelor's degree in IT, Computer Science, or equivalent experience. 3–5 years of experience in Windows Server administration in a production or data center environment. Solid understanding of Active Directory , Group Policies , and core Windows Server features. Familiar with hardware platforms like Dell , HPE , or Lenovo , including iDRAC/iLO tools. Strong PowerShell scripting skills for task automation. Basic knowledge of networking (TCP/IP, DNS, DHCP). Experience working with ITIL-aligned incident and change management workflows. Preferred Qualifications Microsoft Certifications : MCSA, MCSE, AZ-800/801. Experience with cloud or hybrid environments (Azure/AWS). Knowledge of SAN/NAS storage, backup solutions (e.g., Veeam, Commvault). Prior exposure to 24x7 mission-critical or Tier 3/4 data centers. Show more Show less

Description Reporting to the Support Lead, you will need to provide L2 level of support to MRI cloud infrastructure, monitor alert, triage, and resolve the incidents, escalate to appropriate teams if issues are not resolved. The Day-to-day Responsibilities Will Include Continuously Monitor IT Infrastructure, work on alerts and resolve. Escalate the issues to next level if required. Work experience on Infrastructure monitoring tools like – Logic Monitor, Kaseya, Nagios and New Relic Monitor application performance from New Relic and act on alerts, resolve Prepare weekly reports, monthly reports of alerts / tickets worked on and calculate SLA and review performance Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues, including account setup and network configuration Restoring a failed IT Service as quickly as possible and update the client Incident Management based on ITIL process Prioritise and manage multiple tickets related to different technologies where you are requested to work as per the client requirement Ensure that any technical issues on a service ticket are escalated efficiently and resolved as quickly as possible Change Management and Release management process based on ITIL Track computer system issues through to resolution, within agreed time limits and update the ticketing tool Ask customers targeted questions and deal with them through a series of communications and updates until the issue is get resolved. Provide prompt and accurate feedback to customers and update the client about the resolution Refer to internal databases, knowledgebase or external resources to provide accurate tech solutions without violating the SLA Follow up with clients to ensure their IT systems are fully functional after troubleshooting Technologies Windows Server Administration 2008R / 2012 / 2012R2 / 2016 Microsoft Office 365 Microsoft Exchange 2010 / 2013 / 2016 Backup Technologies, Veeam Backup and Replication 9/ 9.5/ Zerto backup Quest Rapid Recovery Hypervisor - VMWare vSphere 6 / 6.5 / 6.7 Networking – Cisco, FortiGate, Meraki Cloud Services – Azure, AWS, Forcepoint Citrix – XenApp, NetScaler, Provisioning Services ITIL End point protection, Sophos and Kaspersky IT Infrastructure Monitoring tool, Logic Monitor, SolarWinds and PRTG Network monitor, Kaseya Microsoft SQL Server / 2008/2014/2016 ADFS /DFS / IIS and Print Servers Storages and SAN Devices, Dell/ QNAP/ HP Remote Server Management – Kaseya, RDP, VNC Activities Daily Server health check monitoring and update Backups Administration – Checking and troubleshooting of backup jobs Active Directory Account Administration (Account additions / changes) Technical Information gathering for service delivery reporting hardware failures to third party vendors Responding to monitoring alerts and fix the issues Troubleshooting Escalating Windows Server related issues Printer troubleshooting Windows server patching Email Spam Management Firewall Administration Operation - NOC is 24*7*365 operation covering most of the MRI geographical regions, work 5 days in a week, 2 days week-off (not necessarily on Sat-Sun) and work on public holidays for which comp off will be provided. About The Business MRI Software is a global Proptech leader delivering innovative applications and hosted solutions that free real estate companies to elevate their business. Our flexible technology platform, along with an open and connected ecosystem, allows us to meet the unique needs of real estate businesses, from property-level management and accounting to investment modeling and analytics for the global commercial and residential markets. With nearly five decades of expertise and insight, we have grown to include offices across the United States, the United Kingdom, Hong Kong, Singapore, Australia, South Africa, New Zealand, Canada, and India, with over 4000 team members to support our clients and their unique needs! MRI is proud to be an Equal Employment Opportunity employer. Show more Show less

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Managed Services Cross Technology Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution. The primary objective of this role is to ensure zero missed service level agreement conditions. The Managed Services Cross Technology Engineer (L1) focuses on first-line support for standard and low complexity incidents and service requests. This role focusses across two or more technology domains such as (but not limited to) Cloud, Security, Networking, Applications and / or Collaboration. The Managed Services Cross Technology Engineer (L1) may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Monitors client infrastructure and solutions. Identifies problems and errors prior to or when they occur. Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction. Investigates first line incidents assigned and identifies the root cause of incidents and problems. Provides telephonic or chat support to clients when required. Schedules maintenance activity windows for patching and configuration changes. Follows the required handover procedures for shift changes to ensure service continuity. Reports and escalates incidents where necessary. Ensures the efficient and comprehensive resolutions of incidents and requests. Updates existing knowledge articles or create new ones. Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience) Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role) Relevant certifications include which are considered desirable (but not limited to): CCNA or relevant level 1 Network Security Microsoft Certified, Azure Administrator Associate AWS Certified, Solutions Architect Associate Veeam Certified Engineer VMware certified Professional: Data Centre Virtualization Zerto, pure, vxrail Google Cloud Platform (gcp) Oracle Cloud Infrastructure (oci) Required Experience: Entry-level experience with troubleshooting and providing the support required in security / network/ data center/ systems/ storage administration and monitoring Services within a medium to large ICT organization. Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Security, Network, Data Centre, Telephony, etc.). Basic knowledge of ITIL processes. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Managed Services Cross Technology Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (L2) is able to restore service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). The Managed Services Cross Technology Engineer (L2) focuses on second-line support for incidents and requests with a medium level of complexity and focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc. This role may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc. Identifies problems and errors before they impact a client’s service. Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Relevant certifications include (but not limited to) - CCNP or equivalent certification CCNA certification in must, CCNP in Security or PCNSE certification is good to have Microsoft Certified: Azure Administrator Associate AWS Certified: Solutions Architect Associate Veeam Certified Engineer VMware certified Professional: Data Centre Virtualization Zerto, pure, vxrail Google Cloud Platform (gcp) Oracle Cloud Infrastructure (oci) SAP Certified Technology Associate - OS DB Migration for SAP NetWeaver 7.4 SAP Technology Consultant SAP Certified Technology Associate - SAP HANA 2.0 Oracle Cloud Infrastructure Architect Professional IBM Certified System Administrator - WebSphere Application Server Network Required Experience: Moderate level years of relevant managed services experience handling cross technology infrastructure. Moderate level knowledge in ticketing tools preferably Service Now. Moderate level working knowledge of ITIL processes. Moderate level experience working with vendors and/or 3rd parties. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

Role Network/Infrastructure Lead Responsibilities Design, deployment, and support for storage, backup, and networking devices/systems Investigate network issues and bring to resolution within stated SLA parameters Provide root cause analysis to support team & customers upon request Responsible for planning, implementing, and supporting changes to various infrastructure systems Review and assist with backup recovery planning & testing Collaboration with various teams supporting complex environments to troubleshoot issues Escalation point for support engineers Interact with hardware and software vendors to ensure timely resolution of issues Periodic recommendations to clients to optimize performance, availability, and resource cosumption Participate in training and mentoring of junior team members Developing and maintaining systems architecture & common procedure documentation Required Skills: EducationAssociates or Bachelors degree in IT, Computer Science, or related field and/or equivalent work experience CompTIA A, CompTIA Network certifications 5 plus years of experience in administration, support, design, and implementation of: Network infrastructure Experience with Routing (BGP, RIPv2, OSPF, EIGRP) Experience with Switching (VLANs, Capacity Planning) Experience with WAN (MPLS, VPN) Familiarity with VOIP & Wireless Deployments 2-5 Years Of Support-level Experience With SAN technologies such as EMC, Nimble, NetApp, and HPE Backup technologies such as Veeam, Barracuda, eVault, Veritas, BackupExec, and Commvault VMware virtualization technology Excellent analytical, troubleshooting and problem-solving skills Excellent written and oral communications skills Experience with service delivery in a 24 x 7 x 365 environment Self-starter who can work effectively independently as well as in cross functional team environments Nice to Have Skills Experience with AWS Route 53, Azure Traffic Manager and Global availability strategies Experience with Azure ExpressRoute and/or AWS Direct Connect Infosec experience Cisco or related network certifications VMware certifications ITIL v4 certification Mandatory Skills Network infrastructure SAN technologies such as EMC, Nimble, NetApp, and HPE CompTIA A CompTIA Network certifications Routing Switching Show more Show less

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Managed Services Cross Technology Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution. The primary objective of this role is to ensure zero missed service level agreement conditions. The Managed Services Cross Technology Engineer (L1) focuses on first-line support for standard and low complexity incidents and service requests. This role focusses across two or more technology domains such as (but not limited to) Cloud, Security, Networking, Applications and / or Collaboration. The Managed Services Cross Technology Engineer (L1) may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Monitors client infrastructure and solutions. Identifies problems and errors prior to or when they occur. Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction. Investigates first line incidents assigned and identifies the root cause of incidents and problems. Provides telephonic or chat support to clients when required. Schedules maintenance activity windows for patching and configuration changes. Follows the required handover procedures for shift changes to ensure service continuity. Reports and escalates incidents where necessary. Ensures the efficient and comprehensive resolutions of incidents and requests. Updates existing knowledge articles or create new ones. Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience) Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role) Relevant certifications include which are considered desirable (but not limited to): CCNA or relevant level 1 Network Security Microsoft Certified, Azure Administrator Associate AWS Certified, Solutions Architect Associate Veeam Certified Engineer VMware certified Professional: Data Centre Virtualization Zerto, pure, vxrail Google Cloud Platform (gcp) Oracle Cloud Infrastructure (oci) Required Experience: Entry-level experience with troubleshooting and providing the support required in security / network/ data center/ systems/ storage administration and monitoring Services within a medium to large ICT organization. Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Security, Network, Data Centre, Telephony, etc.). Basic knowledge of ITIL processes. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Managed Services Cross Technology Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (L2) is able to restore service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). The Managed Services Cross Technology Engineer (L2) focuses on second-line support for incidents and requests with a medium level of complexity and focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc. This role may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc. Identifies problems and errors before they impact a client’s service. Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Relevant certifications include (but not limited to) - CCNP or equivalent certification CCNA certification in must, CCNP in Security or PCNSE certification is good to have Microsoft Certified: Azure Administrator Associate AWS Certified: Solutions Architect Associate Veeam Certified Engineer VMware certified Professional: Data Centre Virtualization Zerto, pure, vxrail Google Cloud Platform (gcp) Oracle Cloud Infrastructure (oci) SAP Certified Technology Associate - OS DB Migration for SAP NetWeaver 7.4 SAP Technology Consultant SAP Certified Technology Associate - SAP HANA 2.0 Oracle Cloud Infrastructure Architect Professional IBM Certified System Administrator - WebSphere Application Server Network Required Experience: Moderate level years of relevant managed services experience handling cross technology infrastructure. Moderate level knowledge in ticketing tools preferably Service Now. Moderate level working knowledge of ITIL processes. Moderate level experience working with vendors and/or 3rd parties. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Managed Services Cross Technology Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (L2) is able to restore service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). The Managed Services Cross Technology Engineer (L2) focuses on second-line support for incidents and requests with a medium level of complexity and focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc. This role may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Required Experience: Minimum 4+ yrs. Cisco: Nexus9k, Cat 9200 L, Cat9500, isr4400, WSA S395 Creating POA for New Implementation – Preparing and developing the Plan of Action for the new network implementation. Single Point of Contact for All Network Issues – Acting as the primary point of contact for any network-related issues. Automating Configuration through Scripts – Streamlining and automating configurations using scripts for enhanced efficiency. Providing Suggestions for Network Improvements – Offering recommendations for network enhancements based on performance reviews and current needs. Creating Proxy Policies – Developing proxy policies as per user requests to ensure appropriate access controls. Guiding and Providing Inputs to Engineers – Assisting engineers by offering direction and technical insights on network design and configuration. Ensuring Device Compliance with Audit Requirements – Ensuring that network devices are compliant with audit standards and requirements. Providing SOP for Clients – Creating Standard Operating Procedures (SOP) documentation for clients to ensure consistent network operation. Giving Technical Guidance to Management and Team – Offering technical guidance to both the management and team to align on network goals and strategies. Creating technical docs, Providing Design Changes, and Understanding for New Implementation – Developing detailed technical docs, diagram and supporting design changes and implementation understandings for new project Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Relevant certifications include (but not limited to) - CCNP or equivalent certification CCNA certification in must, CCNP in Security or PCNSE certification is good to have Microsoft Certified: Azure Administrator Associate AWS Certified: Solutions Architect Associate Veeam Certified Engineer VMware certified Professional: Data Centre Virtualization Zerto, pure, vxrail Google Cloud Platform (gcp) Oracle Cloud Infrastructure (oci) SAP Certified Technology Associate - OS DB Migration for SAP NetWeaver 7.4 SAP Technology Consultant SAP Certified Technology Associate - SAP HANA 2.0 Oracle Cloud Infrastructure Architect Professional IBM Certified System Administrator - WebSphere Application Server Network Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

Lead and modernize global IT infrastructure including data centers, networks, cloud, backup, and IT support. Drive transformation, ensure uptime, compliance, automation, and performance while managing a skilled team and engaging leadership. Required Candidate profile BE with 20+ yrs , Must be Heading Manufacturing IT Infra . Expert in data centers, networks, cloud (AWS/Azure), ITSM, automation, compliance, and vendor management. ITIL/PMP/Cloud certs preferred.

Key Skillsets Required: Provide L3 support for Windows Server environments (2012/2016/2019/2022), including system administration, patching, and performance tuning. Troubleshoot and manage Active Directory, DNS, DHCP, GPO, and domain services in multi-site environments. Administer and support virtualization platforms (VMware vSphere, Hyper-V), including provisioning and resource optimization. Good Experience in Terminal servers (Admin mode) & Windows Clustering, Basic knowledge on Storage, Networking, Firewall and backup Applications/devices Experience in VMware components Performance and/or network trace analysis for Servers. Working knowledge in Scripting and Automation Problem solving Capability in IBM, HP and Dell Hardware. Problem determination and resolution within SLA's Support and manage Office 365 services including Exchange Online, SharePoint Online, OneDrive, Teams, and Azure AD Sync. Administer backup and recovery solutions (e.g., Veeam, Commvault, Veritas NetBackup), and conduct regular restore tests and policy tuning. Should be able to Perform Root Cause Analysis for the incidents Should be able to do Capacity Planning Perform and document server migrations, DR drills, and system upgrades. Handle L2/L3 technical escalations Work with Local & Global Teams Ability to quickly analyze & diagnose technical problems Independently generates solutions based on analytical, technical skills and business knowledge Mentor and train other team members Willing to Work on Shifts based on the projects need Microsoft and other technical/industry certifications desirable. Proactive and clear communication skills Quality and Process Knowledge Other duties as assigned Show more Show less

Skills: Veeam Backup & Replication, Commvault, NetBackup, EMC Networker, Dell EMC, HPE -3PAR, Storage Area Network (SAN), Backup Solutions, Responsibilities (includes All Tasks) Manage and maintain backup systems using Commvault and Networker. Implement, monitor, and optimize backup processes to ensure data integrity and recovery readiness. Conduct regular backups, restore testing, and disaster recovery planning. Design, implement, and manage storage solutions using EMC storage systems. Perform capacity planning, performance tuning, and system upgrades for storage environments. Proficient in working Experience storage (SAN/NAS) and SAN switches, LUN Provision, and reporting (DELL EMC Unity, Dell EMC Data Domain, HPE-3PAR,) Experience in Virtualization technologies mainly in to VMware and HCI platforms like Dell VxRail, VCF, SRM, vRealize Suite, Workspace ONE/Air watch MDM including hands-on implementation. Manage and maintain VMware Horizon, Active Directory and Exchange environments. Oversee and troubleshoot issues with VMware AirWatch and ManageEngine components like ADManager, ADSelf Service etc. Document backup and storage processes, system configurations, and recovery procedures. Ensure adherence to organizational policies, security standards, and compliance requirements. Work closely with IT, network, and application teams to ensure seamless integration of backup and storage solutions. Provide technical support and training to team members and end-users as needed. Experience in Planning, conducting, and supporting ESXi version upgrades and migrations from legacy system to latest version. In-depth capability and understanding of Datacenter and Virtualization technologies and their application. Experience in analyzing Client infrastructure to ensure that the infrastructure is ready for the Datacenter and Virtualization. Technical Skills /Competencies MANDATORY Experience in backup technologies Commvault, EMC Networker, Veeam, etc. Experience storage (SAN/NAS) and SAN switches, LUN Provision (DELL EMC Unity, Dell EMC Data Domain, HPE-3PAR) Experience in VDI platform like VMware Horizon Experience in Active Directory & Microsoft Exchange Strong understanding of ITIL Processes Soft Skills MANDATORY Good Communication Problem Solving Flexibility Dedicated Show more Show less

This job is with AXA Investment Managers, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. The objective of Operational Resilience is to protect our people, customers, and brand by sustaining critical customer services at acceptable levels while responding to expected and unexpected disruptions and adapting to changes in our operating environment. Within the area of Security, Operational Resilience covers three separate but interconnected disciplines: Incident and Crisis Management (IM/CM), Business Continuity Management (BCM) and IT Service Continuity Management (ITSCM). These disciplines enable AXA XL to build and maintain appropriate levels of resilience and readiness for expected and unexpected risk events. In this second line of defense responsibility, this position is accountable for supporting the ITSCM &ITR team in meeting the AXA Group, global regulatory and specific business requirements for Information Technology service continuity/disaster recovery and validating AXA XL’s capabilities to respond to disruptive events impacting our information technology related services. You will be assisting in the administrative and tactical execution of the global disaster recovery planning components of the overall OR program that are focused on the continuity/recovery of the information technology systems, infrastructure, and services supporting AXA XL business and administrative operations, including maintaining established local office, data center, Cloud and 3rd Party related disaster recovery plans and standards, assisting in business impact analyses/risk assessments, and assisting in the execution of tests/exercises with the business and IT teams in a global collaboration environment. In our future focused Operational Resilience technology toolset, the position holds a pivotal role in managing the technology and associated data, producing key performance metrics, tracking risks and remediation plans, creating customized data visualizations, ensuring proper data quality, training users, and working across departments and within a large senior stakeholder network to streamline and strengthen our organizational response and recovery capabilities. What you’ll be doing What will your essential responsibilities include? Assist in the coordination and execution of medium to large-scale disaster recovery exercises/tests for data centers, offices, Cloud, and 3rd Parties ensuring proper processes and controls are followed, validated and reported. Track and follow-up on issues and problems encountered during ITSCM/DR exercises. Identify ITSCM/DR capabilities and areas of improvement while seeing risks/gaps to resolution and reporting progress on remediation plans. Participate in the completion of an annual ITSCM/DR strategic analysis and risk assessment, which includes a company-wide business impact analysis to determine critical IT systems/applications and operational processes. Assist IT incident/crisis team members in developing disaster recovery and incident management plan documentation, maintaining documentation in a central repository and in a constant state of readiness. Execute on-going disaster recovery infrastructure and facilities monitoring, readiness and preparedness reviews. Assist in the execution of ITSCM/DR certification process to keep plans current relative to changes in recovery team members, as well as the IT infrastructure, data centers, and systems/applications supporting the business. Create, update, and evolve ITSCM/DR documentation and execute regular Quality Assurance reviews to ensure a robust IT Service Continuity Management System implementation. Assist in performing data center operations and communications network disaster recovery capacity planning in coordination with AXA XL and AXA Group technology groups. Perform and/or ensure that all relevant testing outputs are appropriately reviewed, approved and filed. Assist in the implementation of ITSCM/DR methodologies and tools. Adhere to external professional business continuity management standards and professional practices (e.g., Disaster Recovery Institute International - DRII). Actively participate and manage the compliance towards AXA’s Group Operational Resilience and local regulatory requirements (e.g., specific Operational Resilience standards in UK, Ireland, Singapore, Australia, China, EU-DORA). Assist in IT recovery support and business resumption during a disaster/crisis or business interruption events, supporting the IT Incident Management Team directly and the larger Crisis Management structure through the input to relevant senior leaders. You will report to the Head of ITSCM, Operational Resilience. What you’ll bring We’re looking for someone who has these abilities and skills: Required Skills And Abilities University Graduate/Postgraduate with relevant years of experience in Engineering, Computer Science, Information Technology, Professional Services Industry, or equivalent work experience. Insurance, Reinsurance, Financial or Professional Services Industry (e.g., Advisory, Consulting, Audit) experience is a plus. Substantial Operational Resilience / IT Service Continuity Management / Disaster Recovery or related experience for a “Senior Specialist” designation, otherwise starting as “Associated Specialist” or “Specialist” based on other relevant qualification). Related IT experience of relevant years in IT Operations, Infrastructure and/or Change Management, Systems/Software management, 3rd Party Service Management, etc. will be accounted towards required work experience. Professional BCM (e.g. from BCI or DRII), relevant technical IT certifications in cloud landscape (e.g., AWS or Azure solution Architect), and ITIL designation are a plus. Knowledge of IT disaster recovery/service continuity management planning methodologies, tools, and data replication technologies. Firm understanding of Azure Cloud environments; server technologies, virtualization, network and telephony, and ITSCM/DR testing requirements. Examples include VMWare, Netapp and EMC Storage, RecoverPoint, Platespin, Veeam, MIMIX, and MS Cluster. Ability to plan and manage multiple projects simultaneously, involving advanced project management skills. Effective problem-solving and analytical skills, detail oriented, able to analyze and identify discrepancies. Delivery and solution-oriented personality with excellence in serving clients/stakeholders and negotiating requirements with the IT service organization and 3rd party providers. Excellent communication & interpersonal skills, professional level in spoken and written English language, proven track record of interacting with senior management. Desired Skills And Abilities English as business language and additional languages such as French or Spanish are a plus. Computer literate including excellent command in Microsoft Excel, Outlook, Word, PowerPoint, Sharepoint, PowerBI and other commonly used software. Passion and skills for developing professional reports and visualized presentation material that engages the audience (e.g. working with graphics, charts, layout components, movies, dynamic presentations, etc.). Ability to travel up to 10% to domestic and international locations (e.g., to our major locations in India, Poland, UK, France and US). Flexibility to respond to disasters or business interruption events through remote support. What we offer Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed. Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe. Robust support for Flexible Working Arrangements Enhanced family-friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer. Total Rewards AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do. We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence. Sustainability At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations. Our Pillars Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We’re committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans. Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions. Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting. AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving. For more information, please see axaxl.com/sustainability. Who we are AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it. How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty. With an innovative and flexible approach to risk solutions, we partner with those who move the world forward. Learn more at axaxl.com Show more Show less

Job Summary The role involves providing L1/L2 technical support to various clients, while working on a ticket management system & log their time accurately daily. Job Description Company Overview: Outsourced is a leading ISO certified India & Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals. Key Responsibilities Technical Support: Resolve technical issues within strict SLAs. Efficiently handle service requests, including user provisioning, group updates, and mailbox management. Maintain a low negative peer review rate. System Maintenance: Conduct regular system upgrades and patches. Troubleshoot system issues and implement effective solutions. Monitor system performance and proactively address potential problems. Alert Management: Respond promptly to system alerts and investigate root causes. Collaborate with the team to resolve critical issues and prevent recurrence. Implement problem management strategies for recurring alerts. Patch Management: Ensure timely patching of managed devices to maintain security compliance. Resolve patch-related warnings and alerts. Coordinate with the team to address complex patch deployment issues. Backup Monitoring: Monitor backup jobs and take corrective actions for failures. Minimize backup job failures through optimization and troubleshooting. Escalate critical backup issues to the appropriate team members. Billing and Reporting: Accurately log all work performed and allocate efforts to client agreements. Maintain a high billing utilization rate. Required Qualifications: Minimum 5 years of professional work experience Minimum 2 years of experience in the IT industry Strong understanding of ITIL principles Proficiency in Microsoft 365, Azure AD, and Conditional Access Experience with Veeam Backup or similar backup solutions Hands-on experience with Windows Server administration Knowledge of patching tools and processes Familiarity with RMM tools like Ncentral Excellent troubleshooting and problem-solving skills Strong written and verbal communication skills Ability to work independently and as part of a team What we Offer Health Insurance: We provide medical coverage up to 20 lakh per annum, which covers you, your spouse, and a set of parents. This is available after one month of successful engagement. Professional Development: You'll have access to a monthly upskill allowance of ₹5000 for continued education and certifications to support your career growth. Leave Policy: Vacation Leave (VL): 10 days per year, available after probation. You can carry over or encash up to 5 unused days. Casual Leave (CL): 8 days per year for personal needs or emergencies, available from day one. Sick Leave: 12 days per year, available after probation. Flexible Work Hours or Remote Work Opportunities – Depending on the role and project. Outsourced Benefits such as Paternity Leave, Maternity Leave, etc. Show more Show less

Role Overview The Commvault L2 Backup Engineer is responsible for providing advanced operational support, troubleshooting, and administration of enterprise backup environments leveraging Commvault solutions. This role involves resolving escalated issues, maintaining backup infrastructure, and ensuring data protection and recovery processes meet organizational requirements. Key Responsibilities: Operate, maintain, and optimize enterprise backup environments using Commvault. Troubleshoot and resolve L2-level incidents, including backup failures, restore issues, and infrastructure errors. Analyze daily backup jobs, identify root causes for failures, and implement corrective actions to maximize backup success rates. Perform configuration changes, patching, and upgrades for Commvault environments as per design and compliance requirements. Collaborate with cross-functional teams (storage, virtualization, network) to resolve complex issues and support integrated backup solutions. Provide escalation support for L1 engineers and act as a technical point of contact for managed service providers and customers. Ensure backup and restore operations are aligned with data protection and disaster recovery strategies. Maintain and update documentation for backup procedures, configurations, and incident resolutions. Participate in capacity planning, utilization analysis, and optimization of backup storage resources. Support integration of various storage technologies (SAN, NAS, Object Storage) with Commvault backup systems. Prepare and deliver regular status and progress reports on backup environment health and activities. Required Skills & Qualifications Minimum 4 years of IT experience, with at least 2 years in Commvault backup administration and support. Hands-on experience with enterprise-scale Commvault deployments, including backup, recovery, and archiving. Strong troubleshooting skills for backup software, tape libraries, disk-to-disk backup systems, and SAN connectivity. Familiarity with storage protocols (NFS, CIFS, iSCSI, FC) and integration with backup solution. General knowledge of networking fundamentals and operating systems (Windows, Linux). Experience with capacity planning, utilization analysis, and backup optimization. Excellent communication, documentation, and customer service skills. Ability to work in a 24/7 or rotational shift environment as required. Preferred Skills Certifications in Commvault or other enterprise backup solutions. Experience with automation/scripting (PowerShell, Python, Shell) is a plus. ITIL Foundation or experience in ITIL-based operational environments. Exposure to other backup solutions (Veeam, Cohesity, Veritas NetBackup) and storage technologies (NetApp, Dell EMC, Data Domain).

Company Overview Outsourced is a leading ISO certified India & Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals. Key Responsibilities Technical Support: Resolve technical issues within strict SLAs. Efficiently handle service requests, including user provisioning, group updates, and mailbox management. Maintain a low negative peer review rate. System Maintenance: Conduct regular system upgrades and patches. Troubleshoot system issues and implement effective solutions. Monitor system performance and proactively address potential problems. Alert Management: Respond promptly to system alerts and investigate root causes. Collaborate with the team to resolve critical issues and prevent recurrence. Implement problem management strategies for recurring alerts. Patch Management: Ensure timely patching of managed devices to maintain security compliance. Resolve patch-related warnings and alerts. Coordinate with the team to address complex patch deployment issues. Backup Monitoring: Monitor backup jobs and take corrective actions for failures. Minimize backup job failures through optimization and troubleshooting. Escalate critical backup issues to the appropriate team members. Billing and Reporting: Accurately log all work performed and allocate efforts to client agreements. Maintain a high billing utilization rate. Required Qualifications: Minimum 5 years of professional work experience Minimum 2 years of experience in the IT industry Strong understanding of ITIL principles Proficiency in Microsoft 365, Azure AD, and Conditional Access Experience with Veeam Backup or similar backup solutions Hands-on experience with Windows Server administration Knowledge of patching tools and processes Familiarity with RMM tools like Ncentral Excellent troubleshooting and problem-solving skills Strong written and verbal communication skills Ability to work independently and as part of a team What we Offer Health Insurance: We provide medical coverage up to 20 lakh per annum, which covers you, your spouse, and a set of parents. This is available after one month of successful engagement. Professional Development: You'll have access to a monthly upskill allowance of ₹5000 for continued education and certifications to support your career growth. Leave Policy: Vacation Leave (VL): 10 days per year, available after probation. You can carry over or encash up to 5 unused days. Casual Leave (CL): 8 days per year for personal needs or emergencies, available from day one. Sick Leave: 12 days per year, available after probation. Flexible Work Hours or Remote Work Opportunities - Depending on the role and project. Outsourced Benefits such as Paternity Leave, Maternity Leave, etc. Show more Show less

The objective of Operational Resilience is to protect our people, customers, and brand by sustaining critical customer services at acceptable levels while responding to expected and unexpected disruptions and adapting to changes in our operating environment. Within the area of Security, Operational Resilience covers three separate but interconnected disciplines: Incident and Crisis Management (IM/CM), Business Continuity Management (BCM) and IT Service Continuity Management (ITSCM). These disciplines enable AXA XL to build and maintain appropriate levels of resilience and readiness for expected and unexpected risk events. In this second line of defense responsibility, this position is accountable for supporting the ITSCM &ITR team in meeting the AXA Group, global regulatory and specific business requirements for Information Technology service continuity/disaster recovery and validating AXA XL’s capabilities to respond to disruptive events impacting our information technology related services. You will be assisting in the administrative and tactical execution of the global disaster recovery planning components of the overall OR program that are focused on the continuity/recovery of the information technology systems, infrastructure, and services supporting AXA XL business and administrative operations, including maintaining established local office, data center, Cloud and 3rd Party related disaster recovery plans and standards, assisting in business impact analyses/risk assessments, and assisting in the execution of tests/exercises with the business and IT teams in a global collaboration environment. In our future focused Operational Resilience technology toolset, the position holds a pivotal role in managing the technology and associated data, producing key performance metrics, tracking risks and remediation plans, creating customized data visualizations, ensuring proper data quality, training users, and working across departments and within a large senior stakeholder network to streamline and strengthen our organizational response and recovery capabilities. What you’ll be doing What will your essential responsibilities include? Assist in the coordination and execution of medium to large-scale disaster recovery exercises/tests for data centers, offices, Cloud, and 3rd Parties ensuring proper processes and controls are followed, validated and reported. Track and follow-up on issues and problems encountered during ITSCM/DR exercises. Identify ITSCM/DR capabilities and areas of improvement while seeing risks/gaps to resolution and reporting progress on remediation plans. Participate in the completion of an annual ITSCM/DR strategic analysis and risk assessment, which includes a company-wide business impact analysis to determine critical IT systems/applications and operational processes. Assist IT incident/crisis team members in developing disaster recovery and incident management plan documentation, maintaining documentation in a central repository and in a constant state of readiness. Execute on-going disaster recovery infrastructure and facilities monitoring, readiness and preparedness reviews. Assist in the execution of ITSCM/DR certification process to keep plans current relative to changes in recovery team members, as well as the IT infrastructure, data centers, and systems/applications supporting the business. Create, update, and evolve ITSCM/DR documentation and execute regular Quality Assurance reviews to ensure a robust IT Service Continuity Management System implementation. Assist in performing data center operations and communications network disaster recovery capacity planning in coordination with AXA XL and AXA Group technology groups. Perform and/or ensure that all relevant testing outputs are appropriately reviewed, approved and filed. Assist in the implementation of ITSCM/DR methodologies and tools. Adhere to external professional business continuity management standards and professional practices (e.g., Disaster Recovery Institute International - DRII). Actively participate and manage the compliance towards AXA’s Group Operational Resilience and local regulatory requirements (e.g., specific Operational Resilience standards in UK, Ireland, Singapore, Australia, China, EU-DORA). Assist in IT recovery support and business resumption during a disaster/crisis or business interruption events, supporting the IT Incident Management Team directly and the larger Crisis Management structure through the input to relevant senior leaders. You will report to the Head of ITSCM, Operational Resilience. What you’ll bring We’re looking for someone who has these abilities and skills: Required Skills And Abilities University Graduate/Postgraduate with relevant years of experience in Engineering, Computer Science, Information Technology, Professional Services Industry, or equivalent work experience. Insurance, Reinsurance, Financial or Professional Services Industry (e.g., Advisory, Consulting, Audit) experience is a plus. Substantial Operational Resilience / IT Service Continuity Management / Disaster Recovery or related experience for a “Senior Specialist” designation, otherwise starting as “Associated Specialist” or “Specialist” based on other relevant qualification). Related IT experience of relevant years in IT Operations, Infrastructure and/or Change Management, Systems/Software management, 3rd Party Service Management, etc. will be accounted towards required work experience. Professional BCM (e.g. from BCI or DRII), relevant technical IT certifications in cloud landscape (e.g., AWS or Azure solution Architect), and ITIL designation are a plus. Knowledge of IT disaster recovery/service continuity management planning methodologies, tools, and data replication technologies. Firm understanding of Azure Cloud environments; server technologies, virtualization, network and telephony, and ITSCM/DR testing requirements. Examples include VMWare, Netapp and EMC Storage, RecoverPoint, Platespin, Veeam, MIMIX, and MS Cluster. Ability to plan and manage multiple projects simultaneously, involving advanced project management skills. Effective problem-solving and analytical skills, detail oriented, able to analyze and identify discrepancies. Delivery and solution-oriented personality with excellence in serving clients/stakeholders and negotiating requirements with the IT service organization and 3rd party providers. Excellent communication & interpersonal skills, professional level in spoken and written English language, proven track record of interacting with senior management. Desired Skills And Abilities English as business language and additional languages such as French or Spanish are a plus. Computer literate including excellent command in Microsoft Excel, Outlook, Word, PowerPoint, Sharepoint, PowerBI and other commonly used software. Passion and skills for developing professional reports and visualized presentation material that engages the audience (e.g. working with graphics, charts, layout components, movies, dynamic presentations, etc.). Ability to travel up to 10% to domestic and international locations (e.g., to our major locations in India, Poland, UK, France and US). Flexibility to respond to disasters or business interruption events through remote support. What we offer Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed. Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe. Robust support for Flexible Working Arrangements Enhanced family-friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer. Total Rewards AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do. We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence. Sustainability At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations. Our Pillars Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We’re committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans. Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions. Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting. AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving. For more information, please see axaxl.com/sustainability. Who we are AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it. How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty. With an innovative and flexible approach to risk solutions, we partner with those who move the world forward. Learn more at axaxl.com Show more Show less

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Cloud Managed Services Engineer (L3) is a seasoned engineering role, responsible for providing a managed service to clients by proactively identifying and resolving cloud-based incident and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role maintains a high level of service to clients. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions. The Cloud Managed Services Engineer (L3) may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational. Performs necessary checks, apply monitoring tools and respond to alerts. Identifies problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail. Assists in analysing, assigning, and escalating support calls. Investigates third line support calls assigned and identify the root cause of incidents and problems Reports and escalates issues to 3rd party vendors if necessary. Provides onsite technical support to clients and provide field engineering services to clients. Conducts a monthly random review of incidents and service requests, analyse and recommend improvement in quality. Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by the company. Proactively identifies opportunities for work optimization including opportunities for automation of work. May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience). Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Relevant certifications such as (but not limited to) - VMware certified Professional: Data Centre Virtualization. VMware Certified Specialist – Cloud Provider. VMware Site Recovery Manager: Install, Configure, Manage. Microsoft Certified: Azure Architect Expert. AWS Certified: Solutions Architect Associate. Veeam Certified Engineer (VMCE). Rubrik Certified Systems Administrator. Zerto, pure, vxrail. Google Cloud Platform (gcp). Oracle Cloud Infrastructure (oci). Required Experience: Seasoned work experience. Seasoned experience required in Engineering function within a medium to large ICT organization. Seasoned experience of Managed Services. Excellent working knowledge of ITIL processes. Seasoned experience working with vendors and/or 3rd parties. Seasoned experience managing platforms including a combination of the following: Windows Server .Administration, Linux Server Administration, Virtualization Administration, Server Hardware and Storage Administration. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Managed Services Cross Technology Engineer (L3) is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role will maintain a high level of service to clients. Their primary objective is to ensure zero missed service level agreement (SLA) conditions. The Managed Services Cross Technology Engineer (L3) is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgment and independent analysis within defined policies and practices. This role applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions. This role focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc. This role may also contribute to / support on project work as and when required. What You'll Be Doing Key Roles and Responsibilities: Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational Performs necessary checks, apply monitoring tools and respond to alerts Identifies problems and errors prior to or when it occurs and logs all such incidents in a timely manner with the required level of detail Assists in analysing, assigning, and escalating support calls Investigates third line support calls assigned and identify the root cause of incidents and problems Reports and escalates issues to 3rd party vendors if necessary Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT Proactively identifies opportunities for work optimization including opportunities for automation of work Coaches L2 teams for advance technical troubleshooting and behavioural skills May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines May work on implementing and delivering Disaster Recovery functions and tests Knowledge, Skills and Attributes: Ability to communicate and work across different cultures and social groups Ability to plan activities and projects well in advance, and takes into account possible changing circumstances Ability to maintain a positive outlook at work Ability to work well in a pressurized environment Ability to work hard and put in longer hours when it is necessary Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting Ability to adapt to changing circumstances Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience) Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role) Relevant certifications include: CCNP or equivalent certification CCNP in Security or PCNSE certification or Firewall Vendor related certification is good to have along with advance technical certification like CCIE, CISSP VMware certified Professional: Data Centre Virtualization VMware Certified Specialist – Cloud Provider VMware Site Recovery Manager: Install, Configure, Manage Microsoft Certified: Azure Architect Expert AWS Certified: Solutions Architect Associate Veeam Certified Engineer (VMCE) Rubrik Certified Systems Administrator Zerto, pure, vxrail Google Cloud Platform (gcp) Oracle Cloud Infrastructure (oci) SAP Certified Technology Associate - OS DB Migration for SAP NetWeaver 7.4 SAP Technology Consultant SAP Certified Technology Associate - SAP HANA 2.0 Oracle Cloud Infrastructure Architect Professional IBM Certified System Administrator - WebSphere Application Server Network Required Experience: Seasoned Managed Services experience handling complex cross technology infrastructure Seasoned experience required in Engineering function within a medium to large ICT organisation Seasoned working knowledge of ITIL processes Seasoned experience working with vendors and/or 3rd parties Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less