Position Overview
Were seeking a strategic, results-driven professional to join our Value Realization team, focused on maximizing the value realized by every customer. This role reports directly to the Director of Value Realization.As a Senior Value Realization Manager, you will play a critical role in driving customer outcomes, deepening product adoption, and building lasting strategic relationships within our Enterprise customer segment. Youll work hands-on with some of our largest and most strategic accounts, leading them through their Value Realization journey while collaborating cross-functionally across Sales, Implementation, Product, and Support teams.
Responsibilities
- Drive strategic planning, onboarding, adoption, and renewal efforts for a portfolio of Enterprise-level accounts.
- Act as the primary point of contact for customer business outcomes, ensuring strong product adoption, customer satisfaction, and measurable success.
- Build and maintain executive-level relationships within assigned strategic accounts.
- Demonstrate value in Everstream products by conducting focused supply chain analyses for and with customers to solve specific supply chain questions and challenges using Everstream data and tools.
- Increase overall customer lifetime value through higher product adoption, usage, customer satisfaction, and NPS scores.
- Partner closely with Sales, Account Management, and Implementation teams to align on customer success plans and ensure smooth handoffs and ongoing engagement.
- Collaborate with Product Management by gathering and communicating customer feedback to influence the product roadmap and drive innovation.
- Champion customer advocacy by helping expand customer references, testimonials, and case studies.
- Serve as a mentor and senior voice within the Value Realization team, offering guidance and support to team members when needed.
- Coach junior resources as needed on detailed analysis and client presentations.
- Contribute to developing and refining best practices, playbooks, and internal processes that enhance the customer journey.
- Proactively identify risk and opportunity within assigned accounts and drive appropriate actions.
- Travel as needed to client locations for business reviews, analysis, and relationship-building.
- Be available and responsive in the event of any critical customer needs or emergencies.
Required Skills
- 8 years of experience in management consulting, customer success, or account management, ideally in B2B SaaS or supply chain, procurement, or transportation solutions.
- Strong experience working with Enterprise-level customers and managing complex client relationships.
- In-depth problem-solving, supply chain analysis, and strategic planning.
- Exceptional written, verbal, and interpersonal communication skills.
- Executive presence and the ability to work effectively with senior stakeholders and decision-makers.
- Strong collaboration skills across Sales, Implementation, Product, and Engineering teams.
- Ability to translate customer goals and business strategies into actionable success plans with little oversight.
- Passion for helping customers succeed and proactive interest in continuously improving customer experience.
- Hands-on approach, willing to engage directly with customers onsite when needed.
Experience
- 8 years relevant and focused experience.
Education
- BE/BTech in CS, E&TC, or a related field.
- Masters Degree in Business Administration, Supply Chain Management, or a related field.
Location
- Work from office (Kalyani Nagar, Pune). Your home location should be Pune (India) City limits (Strictly).
Work Timings
- Workdays: IST Time Zone
- Full-time work from office.
Organization
- This is a direct job with Everstream Analytics.
- Fluid.Live is the hiring partner for Everstream Analytics.
- More about Everstream at Everstream Website.
