UX Designer – IS Customer Experience

Global Service Center (GSC) operating from Chennai, India, is a part of CHQ - IS supporting Expeditors Information Services. GSC started with 6 employees now we are 540+ employees today delivering world class Information services globally. This Strategic Center's plays a vital role in delivering value to our people, business and customers. We will continue to deliver services as we continue to grow responsibly in the coming years.

Expeditors is a global logistics company headquartered in Seattle, Washington. As 500 company, we employ over 18,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

We are on the lookout for a UX Designer to design software and platforms for an enterprise. You will combine interfaces and workflows and design enhanced user experiences. In this role, you should be both an analytical and creative designer who is able to grasp user needs and solve problems. A strong portfolio of successful UX projects is essential. You will ultimately work towards a better user experience.

Responsibilities:

• Maintain and establish UX guidelines, principles and best practices to ensure consistency and minimize repetitive work.
• Design wireframes, prototypes, and user interfaces that prioritize usability and aesthetics.
• You will contribute to the creation of high-quality deliverables on a work stream with minimal oversight and guidance.
• Collaborate closely with product and development teams to ensure a smooth handoff and execution of designs.
• Work with stakeholders to balance user needs with business goals.
• You must be able to communicate and collaborate across disciplines and articulate your design solutions across the team with a high level of influence and impact.
• Leverages and foster the use of established UX techniques, templates, presentations, and assets in the creation of UX analysis, solutions, and materials.
• If required, you will conduct user research and usability testing.

• Minimum 4+ years of experience. Must have portfolio to showcase the design and problem-solving approach.
• Bachelor's degree in Design, Computer Science, Engineering or a related field.
• Proficiency in tools like Figma*, Adobe XD, Sketch or InVision to create mockups and interactive prototypes.
• Ability to approach design challenges methodically and provide effective solutions.
• Strong understanding of UX methodology and product lifecycle across significant projects and platforms.
• User-centric approach to design and an understanding of how to apply research insights into design and development of the product experience.
• Effectively operates within an agile project team and managing UX responsibilities against defined milestones.

Required Skills:

• Expertise in (information architecture) organizing and structuring content to create intuitive navigation and user flows.
• Ability to conduct user interviews, surveys, usability tests, and heuristic evaluations to gather insights.
• Strong communication skills to work effectively with developers, project managers, and stakeholders.
• Proficiency in Figma.
• Experience in designing for multiple platforms and devices (desktop, tablet, mobile).
• Able to work in a diverse team.
• Proven experience as a UX Designer, UI Designer or similar role.

Bonus Skills (Nice to have):

• Experience working in Supply Chain or Distribution Centers.
• Familiarity with front-end development (HTML, CSS, JavaScript) is a plus.
• Knowledge of accessibility standards (WCAG).

Expeditors offers excellent benefits:

• Paid Vacation, Holiday
• Health Plan: Medical Insurance
• Employee Stock Purchase Plan
• Training and Education Programs
• Unlimited opportunities for career advancement