ustomer Service Associate (CSA)

Department:

No: of vacancies:

Salary:

Responsibilities for Customer Service Associate

• Respond promptly and professionally to incoming customer inquiries in person, by telephone, or by email
• Maintain an updated knowledge of the organization's products, services, and customer service policies
• Document customer interactions when necessary, compiling documents and forwarding information to interested parties
• Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
• Recommend new products or services or plans or make suggestions for improvements by identifying relevant features and benefits
• Assist clients by answering any questions they may have
• Participate in training opportunities provided by the organization or by outside entities
• Establish and maintain good rapport with customers by using positive language and anticipating their needs

Essential Qualifications for Customer Service Associate

• 2+ years of previous customer service experience a plus
• Friendly and welcoming manner with clients and other members of the customer service team
• Extensive knowledge of the company's policies, procedures, goods and services
• Familiarity with customer-relationship management (CRM) software programs
• Ability to explain complex concepts in a clear, simple manner to customers
• Strong command of written and verbal English
• Excellent organizational and multitasking skills
• Ability to maintain a calm and polite manner in stressful situations
• Willingness to cooperate with customers and management to resolve any issues that may arise
• Work under pressure
• Ability to achieve the target set for the day & month

Desirable Qualifications for Customer Service Associate

• Empathy
• Communication
• Adaptability
• Efficiency
• Relationship building
• Problem-solving
• Digital literacy