We re looking for a pet groomer to join our passionate team at Cessna Lifeline Veterinary Hospital Grooming Salon. This is a great opportunity for someone who s an animal lover and ready for the ins and outs of grooming. The ideal candidate is hardworking, customer service oriented, and patient with both pets and people. We offer a fun and friendly work environment with plenty of opportunities to learn and grow. There s no better place to launch an exciting, fulfilling career in grooming. If you re passionate about animal care and love working with pets, we want to hear from you! No: of vacancies: Three (3) Objectives Deliver outstanding customer service to pet owners by executing style requests, communicating clearly and honestly, and bringing a positive attitude to work each day Provide exemplary cosmetic care for pets, being gentle and patient with anxious and difficult animals Protect the best interests of our customers and their pets, notifying owners of any concerns, including skin abnormalities, ear infections, ticks, and fleas Help our organization continue to grow by forming fruitful relationships with customers that result in repeat visits Responsibilities Clean and freshen pet hair by washing, shampooing, and conditioning it Shave, trim, and style pet hair according to the owner s preferences Maintain overall pet hygiene by clipping nails, brushing teeth, and cleaning ears Maintain a clean workstation by sanitizing and sweeping before the arrival of every client and at the end of every workday Advise owners on at-home care tips and best practices for their pets Essential Qualification Professional certification/ Certificate in Grooming Experience in pet grooming Experience in customer service Experience with animals in a professional capacity Desirable Qualification Demonstrated passion for animals Sound understanding of animal behaviour Ability to work comfortably with animals, including anxious ones Ability to stand for at least two hours and to lift heavy pets Willingness to learn new skills and techniques Well-developed verbal communication skills Computer literacy Excellent attention to detail Exceptional customer service skills Pet Groomer Responsibilities Clean, cut, trim, shampoo, and rinse pets, including bathing and handling dogs, cats & exotic pets Dematting and detangling hair as required Bathing, conditioning, and drying pets Trimming pets nails, brushing their teeth, and cleaning their ears Anal sac emptying & cleaning Grooming and styling pets according to pet owners instructions or standard grooming styles Accommodating special requests that pet owners may have Identifying health issues in pets, such as ear infections, skin conditions, or tooth decay, and informing pet owners of these observations Ensuring that all pets are safe during the grooming process Keep all grooming tools properly stored, clean and dry, sanitized, and ready for use Routine cleaning of work bench tops and areas Assist/ Recommending suitable grooming products to pet owners Maintaining compliance at all areas of work Perform other duties as assigned by the Management Read More
Are you a Veterinary Ophthalmologist looking for a new challenge? Do you want to work with a team of experienced clinicians who share your passion for animal health? If so, you might be the perfect fit for our Cessna Lifeline Veterinary Hospital. We are seeking a full-time Veterinary Ophthalmologist to join our organization and provide high-quality care to our patients and clients and you will have the opportunity to use state-of-the-art equipment and facilities. You will also enjoy a supportive and friendly work environment that values your skills and expertise. Essential qualifications: Masters in Veterinary Surgery & Radiology or Masters in Veterinary Clinical Medicine Minimum two years of experience in the Veterinary ophthalmology area Performed ophthalmic surgeries independently Desirable qualifications: Driven by a desire to make positive impacts on the lives of people and their pets every single day at work A leader who values and empowers our dedicated team Able to handle multiple tasks efficiently and effectively on a busy day A collaborative and supportive colleague who offers constructive feedback and guidance to fellow staff when appropriate. Salary: Not a constraint for the right candidate. If this sounds like a good fit for you, please apply today via our career page or email your CV and cover letter to [email protected] and [email protected] . If you have any questions, please have a private call with our HR on + 91 8971279738. We would love to meet you and discuss this opportunity further! Read More
Department: Sales & Information & Solution Centre / Client Experience Do you believe great service is at the heart of a great brand? At Cessna Lifeline, we re looking for a Customer Support Manager to lead our client service operations and elevate the experience of thousands of pet parents across our network of veterinary hospitals and pet retreats. About Us Cessna Lifeline is India s most trusted veterinary and pet wellness network. With state-of-the-art veterinary hospitals and the innovative Cessna Pet Retreat, we provide a full spectrum of care from preventive health and diagnostics to grooming, boarding, swimming, and behavioral wellness. We believe that every pet is family and their families deserve empathy, clarity, and care in every interaction. What You ll Do: Oversee day-to-day support operations across phone, chat, WhatsApp, and email Lead, coach, and mentor the customer support team to meet service and empathy standards Track and analyze support KPIs response times, resolutions, satisfaction scores, rebookings, etc. Identify and report customer trends to improve service flows, client education, and engagement Handle escalations and ensure high-quality resolution with empathy and professionalism Optimize internal SOPs, scripts, knowledge base, and communication templates Collaborate cross-functionally with operations, sales, and marketing to enhance customer journeys Prepare regular performance summaries for leadership What We re Looking For: 3 5 years in customer service, with 2+ years in a team leadership or manager role Experience with CRM/call center platforms and support systems Excellent verbal and written communication in English Strong problem-solving, de-escalation, and client management skills Hands-on, process-driven, and data-oriented mindset Ability to train and develop a support team in a high-volume, service-first environment Passion for delivering a seamless, compassionate experience to every client Bonus Points If You: Have worked in pet care, healthcare, hospitality, or wellness services Are a pet parent or someone who deeply understands customer emotions in care-based industries Have experience in support automation, knowledge management, or process improvement Why Join Us? At Cessna Lifeline, you re not just managing support you re shaping how pet parents feel about care. Our team is warm, mission-driven, and growing fast. We offer a collaborative, pet-friendly work culture, opportunities to build high-impact systems and teams & direct influence on customer retention and brand trust. Apply now or refer someone who d thrive in this role. Send your resume to [email protected] or apply here on LinkedIn. Application Questions: How many years of experience do you have as a Customer Support Manager? Do you have customer service experience? How many years of people management experience do you have? How much notice are you required to give your current employer? Read More
Department: Front Desk, Information & Solution Centre No: of vacancies: Three (3) Salary: 3,00,000/- to 6,00,000/- per annum as CTC Responsibilities for Customer Service Associate Respond promptly and professionally to incoming customer inquiries in person, by telephone, or by email Maintain an updated knowledge of the organization's products, services, and customer service policies Document customer interactions when necessary, compiling documents and forwarding information to interested parties Explain simply and clearly in response to customer questions and check for customer understanding and acceptance Recommend new products or services or plans or make suggestions for improvements by identifying relevant features and benefits Assist clients by answering any questions they may have Participate in training opportunities provided by the organization or by outside entities Establish and maintain good rapport with customers by using positive language and anticipating their needs Essential Qualifications for Customer Service Associate 2+ years of previous customer service experience a plus Friendly and welcoming manner with clients and other members of the customer service team Extensive knowledge of the company's policies, procedures, goods and services Familiarity with customer-relationship management (CRM) software programs Ability to explain complex concepts in a clear, simple manner to customers Strong command of written and verbal English Excellent organizational and multitasking skills Ability to maintain a calm and polite manner in stressful situations Willingness to cooperate with customers and management to resolve any issues that may arise Work under pressure Ability to achieve the target set for the day & month Desirable Qualifications for Customer Service Associate Empathy Communication Adaptability Efficiency Relationship building Problem-solving Digital literacy Read More
Department: Sales & Front Desk & Information & Solution Centre Do you love engaging with people and have a passion for pets? Join our vibrant, pet-friendly environment as a Customer Service Associate (CSA) where every day is about delighting pet parents with care, clarity, and empathy. What You ll Do: Be the first and most important point of contact for pet parents in-person, over the phone, WhatsApp, or email. Provide accurate information on our wellness services, grooming, swimming, boarding, pharmacy, and more. Assist with appointment bookings, check-ins/check-outs, service flow, and client satisfaction. Maintain proper documentation of queries, feedback, and service notes. Recommend plans, packages, and products that best suit each pet s lifestyle. Collaborate with internal teams to ensure seamless service delivery. Build long-term relationships with clients through warmth, trust, and clear communication. What We re Looking For: 2+ years of customer-facing or front desk experience (hospitality, healthcare, or pet care preferred) Excellent spoken and written English communication Warm, approachable personality with genuine empathy Comfortable working in a fast-paced, multitasking environment Strong organizational and tech skills (CRM, email, booking systems) Willingness to work weekends/holidays on a rotational basis Bonus Points For: Fluency in regional languages (Kannada, Tamil, Hindi) Prior experience handling customer escalations or upselling A love for pets and understanding of pet parent behavior Why Join Us? As one of India's leading integrated pet care networks, we re redefining how veterinary care, grooming, boarding, wellness, and recreation come together. You'll be part of a compassionate, growth-driven culture where: Every day is centered around making a real difference in the lives of pets and pet parents. You work alongside expert vets, behaviorists, groomers, and customer service teams who genuinely care. Training, upskilling, and career development are a priority not an afterthought. You'll thrive in an environment that values empathy, service excellence, and innovation. When you join Cessna Lifeline, you re joining a movement that puts pets and people first. Apply now or tag someone who d love this role! To apply, send your resume to [email protected] or apply via LinkedIn. Read More
Department: Front Desk, Information & Solution Centre No: of vacancies: Three (3) Salary: 3,00,000/- to 6,00,000/- per annum as CTC Responsibilities for Customer Service Associate Respond promptly and professionally to incoming customer inquiries in person, by telephone, or by email Maintain an updated knowledge of the organization's products, services, and customer service policies Document customer interactions when necessary, compiling documents and forwarding information to interested parties Explain simply and clearly in response to customer questions and check for customer understanding and acceptance Recommend new products or services or plans or make suggestions for improvements by identifying relevant features and benefits Assist clients by answering any questions they may have Participate in training opportunities provided by the organization or by outside entities Establish and maintain good rapport with customers by using positive language and anticipating their needs Essential Qualifications for Customer Service Associate 2+ years of previous customer service experience a plus Friendly and welcoming manner with clients and other members of the customer service team Extensive knowledge of the company's policies, procedures, goods and services Familiarity with customer-relationship management (CRM) software programs Ability to explain complex concepts in a clear, simple manner to customers Strong command of written and verbal English Excellent organizational and multitasking skills Ability to maintain a calm and polite manner in stressful situations Willingness to cooperate with customers and management to resolve any issues that may arise Work under pressure Ability to achieve the target set for the day & month Desirable Qualifications for Customer Service Associate Empathy Communication Adaptability Efficiency Relationship building Problem-solving Digital literacy Read More
Three (3) Salary: Not a constraint for the right candidate About you You have demonstrated workplace experience in animal handling Dog grooming or assistant dog grooming experience will be highly regarded Excellent interpersonal and customer service skills Proven confidence and capabilities in handling a variety of dogs Willing to learn with a passion for all breeds great and small Ability to work in a fast-paced team environment Essential Qualification Previous experience in grooming Minimum one year experience in animal handling Basic computer skills Benefits Competitive salary commensurate with experience Opportunities for professional development and continuing education A supportive and collaborative work environment with a dedicated team of veterinary professionals Read More