CSA Professionals

Firstsource

1 - 6 years

2 - 3 Lacs

bengaluru

Posted:3 hours ago| Platform:

Apply

Skills Required

bpo interpersonal skills customer support associate healthcare business process management customer experience troubleshooting wifi financial services international voice

Work Mode

Work from Office

Job Type

Full Time

Job Description

Ability to solve problems look for solutions aligned to customer s perspective and deliver on all commitments Teamwork consistently work together, trust each other and engage in constructive conversations for the good of the team Key Results External
Performance Measurements- ask relevant external groups to evaluate various program activities usually through surveys of individuals within these groups related to the services they have experienced
Internal Performance Measurements- used to assess and monitor the internal operation of an organization
Role Holder Profile A
Preferred educational qualifications: Minimum SSC (10th) passed, Any Graduation B
Skills and Competencies: Effective communication skills, Interpersonal skills, should be fluent in spoken English Knowledge and understanding on query and escalations
Basic Technical knowledge like, Broadband/Internet, UPS issues, cables, net, Wi-Fi router troubleshooting etcD
Corporate Value Must demonstrate Firstsource values REACCH that acts as our north star, helping us achieve our goals in a uber competitive, digital-first world while meeting customer and investor demands for social responsibility
Agility Move ahead of time quickly Stay nimble, adapt fast and learn constantly with a Digital First mindset
Customer First Keep customers at the heart of every action
Credibility Instill trust, confidence and accountability Seek answers rooted in whats right and not whos right
Humaneness Be fair, respectful, transparent and sensitive Care for your community; act responsibly towards environment

More Jobs at Firstsource

Back Office Executive

Bengaluru

Experience: Not specified

INR 1 - 3 Lacs

Non Voice Process Executive

Mumbai Suburbs, Goregaon

Experience: Not specified

INR 1 - 2 Lacs

Non Voice Executive

Mumbai, Mumbai Suburban, Goregaon

1 - 2 yrs

INR 1 - 2 Lacs

Assistant Manager - Human Resources

Mumbai Metropolitan Region

5 - 8 yrs

Salary: Not disclosed

Hiring For International chat support executive

Bengaluru

1 - 3 yrs

INR 1 - 3 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.