User Assistance Manager

Job Description

Description Responsible for managing the activities of staff who design, develop, and maintain user assistance (such as training courses, certification exams, documentation, tutorials, videos, embedded help in UI, sample code, eBooks, infographics) for Oracle products. As the regional manager, responsible for developing strong connections with their writers service teams, supporting organizational priorities, and running 1-2 small-to-medium sized programs. Those programs may be cross-functional with groups such as Support, or tech-specific, such as developing AI solutions for use by the team or optimizing monthly analytics.As a centralized team developing customer-facing product documentation for Oracle Cloud Infrastructure (OCI), we need a local manager adept at cross-functional programs and relationship building. We are in a period of high-change at OCI Technical Content, so we need a change-ready leader who can bring their team along. Career Level - M2 Responsibilities Manages a small team responsible for supporting user assistance requirements of the assigned product or technology areas. Provides input to project plans and work schedules to ensure timely development of user assistance assets. Frequently interacts with functional peer group managers and Information Architects. Ensures quality and applicability of user assistance assets. Monitors work activities of the team and mitigate risk. Assists with recruiting for the team, coaches team members, facilitates career development and team cohesiveness. Communicates challenges and opportunities to higher-level managements or information architects. Encourages innovation, forward thinking, and adjustment to change. Effectively communicates with staff, peers, and management.