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Description JOB DESCRIPTION Responsible for managing the activities of staff who design, develop, and maintain user assistance (such as training courses, certification exams, documentation, tutorials, videos, embedded help in UI, sample code, eBooks, infographics) for Oracle products. As the regional manager, responsible for developing strong connections with their writers’ service teams, supporting organizational priorities, and running 1-2 small-to-medium sized programs. Those programs may be cross-functional with groups such as Support, or tech-specific, such as developing AI solutions for use by the team or optimizing monthly analytics.As a centralized team developing customer-facing product documentation for Oracle Cloud Infrastructure (OCI), we need a local manager adept at cross-functional programs and relationship building. We are in a period of high-change at OCI Technical Content, so we need a change-ready leader who can bring their team along. Responsibilities RESPONSIBILITIES Manages a small team responsible for supporting user assistance requirements of the assigned product or technology areas. Provides input to project plans and work schedules to ensure timely development of user assistance assets. Frequently interacts with functional peer group managers and Information Architects. Ensures quality and applicability of user assistance assets. Monitors work activities of the team and mitigate risk. Assists with recruiting for the team, coaches team members, facilitates career development and team cohesiveness. Communicates challenges and opportunities to higher-level managements or information architects. Encourages innovation, forward thinking, and adjustment to change. Effectively communicates with staff, peers, and management. Qualifications Career Level - M2 About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Show more Show less
