US - Europe Travel Operations Manager

About EdTerra Edventures

Role Summary

Key Responsibilities

End-to-End International Operations

• Oversee and manage all aspects of international group movements from planning to execution.
• Handle pre-departure briefings, documentation, visa coordination, and travel logistics.
• Lead on-ground group management internationally, ensuring safety, learning outcomes, and smooth delivery of the program.
• Manage group emergencies, escalations, and real-time problem-solving during tours.
  

Vendor & DMC Management

• Develop, maintain, and strengthen DMC and supplier partnerships across US, UK, Europe, and other regions.
• Negotiate cost-effective packages while maintaining EdTerra’s quality standards.
• Ensure regular vendor performance audits.
  

Itinerary Planning & Costing

• Design customized educational travel itineraries aligned with learning objectives and group needs.
• Prepare accurate costing sheets, analyze price fluctuations, and maintain profitability.
• Identify new destinations and program enhancements.
  

Team Management

• Lead and mentor a team of junior operations managers and travel coordinators.
• Train team members on best practices for international group handling.
  

Stakeholder Management

• Liaise with sales and academics teams to align operational feasibility with program design.
• Maintain strong relationships with schools, parents, and internal stakeholders for seamless program delivery.
  

Compliance & Safety

• Ensure adherence to EdTerra’s international travel SOPs and safety protocols.
• Stay updated on visa policies, country-specific travel regulations, and international insurance processes.
  

Requirements

• Bachelor’s degree in Travel, Hospitality, Management, or related fields.
• 10+ years of experience in international operations, handling group tours to the US, UK, Europe, and Schengen regions.
• Extensive travel experience and on-ground group management internationally.
• Strong network and experience with reliable DMCs and suppliers across key destinations.
• Proficiency in designing itineraries and preparing costings with attention to detail.
• Team management and leadership experience.
• Excellent negotiation, vendor management, and interpersonal skills.
• Strong problem-solving ability and willingness to travel internationally as required.
• Proficiency in MS Office (Excel, Word, PowerPoint).