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Qualcare Health Solutions
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Urgently Wanted - Desktop Support Engineer

Urgently Wanted - Desktop Support Engineer

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Qualcare Health Solutions

0 - 1 years

1 - 2 Lacs

Ambattur Chennai

Posted:11 hours ago| Platform:

Apply

Skills Required

Software Installation Troubleshooting CCNA L2 Troubleshooting Hardware Installation Mac

Work Mode

Work from Office

Job Type

Full Time

Job Description

JD for IT Support Technician /MALE

Responsibilities:

Manage Help Desk tickets in a timely manner.
Respond to customer issues via phone, email and computer chat.
Provide customer assistance.
Document customer interactions.
Run diagnostics to resolve customer reported issues.
Escalate issues to the next Tier with next level of difficulty.
Install, make changes and repair computer hardware and software.
Follow-up with customers to ensure issues are resolved.

Qualifications:

Microsoft Certified Systems Engineer designation, preferred.
2+ years of experience working in a help desk environment.
Flexibility to work a variety of shifts with minimal notice.
Available to work regular overtime.
Proficiency with a MAC and IOS computers.
Excellent oral communication skills.
Detail oriented in order to keep detailed notes on tickets.
Highly organized to keep Help desk tickets order.
Ability to diagnose and resolve basic computer technical issues.

Key Skills:

L2 Troubleshooting skills in hardware, software, and networking.
Walk customers through installing applications and computer peripherals.
Ask targeted questions to diagnose problems.
Guide users with simple, step-by-step instructions.
Conduct remote troubleshooting.
Test alternative pathways until to get solution for an issue.
Customize desktop applications to meet user needs.
Record technical issues and solutions in logs.
Direct unresolved issues to the next level of support personnel.
Create technical documentation and manual.

Shift: Rotational Night shift.

Food provided from the company/ free of cost.

SUITABLE CANDIDATE COINTACT:

Teena Binu HR: 9003142494

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Urgently Wanted - Desktop Support Engineer