Desktop Support Engineer

Qualcare Health Solutions

1 - 2 years

0 - 2 Lacs

Chennai

Posted:3 weeks ago| Platform:

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Skills Required

Outlook Configuration OS Installation Ticketing Tools Troubleshooting

Work Mode

Work from Office

Job Type

Full Time

Job Description

Minimum 1+ years of relevant experience required. Address user tickets regarding hardware, software, and networking Walk users through installing applications and computer peripherals Ask targeted questions to diagnose problems Guide users with simple, step-by-step instructions Conduct remote troubleshooting when needed Test alternative solutions until the issue is resolved Customize desktop applications to meet user needs Record technical issues and their solutions in logs Escalate unresolved issues to the next level of support Create technical documentation and manuals Manage Help Desk tickets in a timely manner Respond to customer issues via phone, email, and chat Provide customer assistance and follow-up Document customer interactions Run diagnostics to troubleshoot reported issues Install, update, and repair computer hardware and software Ensure issues are fully resolved and follow up with users

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Qualcare Health Solutions

www.qualcarehealthsolutions.com

Healthcare

HealthCity

150-200 Employees

4 Jobs

Key People

John Doe

CEO
Jane Smith

Chief Operations Officer

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Desktop Support Engineer