Urgently Required-KAM (Warehouse Experience)-Gurgaon

Job Description

Job Title: KAM (Key Account Manager/ SAM (Strategic Account Manager) for Fulfillment services (3pl contract logistics) Job location: Gurgaon (Full time) (Onsite) About the role: Manages a portfolio of existing customers from an end-to-end account management perspective, with a complete holistic view of the account/ group of accounts with the primary aim of revenue growth. To achieve/exceed multiple revenue goals for assigned cluster of accounts, understand customer business and logistics needs, use innovative approaches & structured processes to provide solution and maximize growth and profitability for Ecom express. Key Responsibilities: Primary focus on Revenue Growth from the handled portfolio. Effective management of team including backend and sales support. Retaining and growing the existing base of business as per the targets set by the organization for the month/ quarter/ year. Achieves new business & customer retention goals by leading & controlling a structured negotiation process to secure the best terms for Ecom express & the Customer. Identifying new business opportunities, Up Selling / Cross Selling. Initiates & leads the design and development of tailored solutions that supports unique customer requirements. Starting and monitoring new Projects. Driving Performance and Service Levels. Builds & maintains an appropriate network of key contacts within each Customers business who can facilitate decision making & actions needed to achieve the required results. Full engagement in monthly and weekly reviews. Handling customer escalations – preparing RCA and providing the solution. Driving the backend activities (as allocated ) Engagement in Reconciliation / Payments / DSO. Working towards minimizing the debits. Billing and payment collection. Act as a key point of contact for all the customers in the cluster. Responsible for the team’s performance in terms of service and revenue growth. Uses diverse methods/tools to keep abreast of changes & emerging trends within the customer, competitor & macro business environments and identifies potential opportunities or risks for Ecom Express. As appropriate, translates these into specific information/actions for the customer or recommendations for management review. Provides timely and accurate standard reports to management including summarizing sales activities, competitor information, business opportunities or threats etc. Closely work with cross functional departments for macro and micro issues affecting customer satisfaction. QUALIFICATION/TECHNICAL KNOWLEDGE Essential Graduate Degree in any Discipline Good knowledge of logistics / E- commerce industry and operational processes and systems. Proven ability in business development and customer service MS Excel/ MS PPT Preferred Post graduate Degree in Management ESSENTIAL/LIKELY EXPERIENCE Essential 4-8 Years in Client Servicing/ Customer Facing function of a reputed logistics Preferred Skills, experience & knowledge of modern business methods and controls in logistics industry. Experience in managing customer experience Team Management Key Behavioral Competencies/Core Competencies Essential: Conceptual and Strategic thinking Customer Orientation Analytical Thinking Problem solving skills Result Orientation Negotiation Skills Initiative Influencing Integrity Important: Customer Experience Adaptability Maximizing Performance Planning & Organizing Tech Savvy Job Specific Essential: Good professional knowledge. Managerial Skills Team Handling capabilities Fast work pace. Achievement orientation. Knowledge of Diverse functional perspective. Sales and Solution orientation Warehouse Operation Knowledge Relationship Building Skills