1 - 3 years
2 - 3 Lacs
Posted:3 weeks ago|
Platform:
Work from Office
Full Time
Greeting All,
We have an urgent requirement for QA-BPO Voice Process
Salary-20k to 30k
work location- Ghansoli Navi Mumbai
Shift Timing - Day General
Responsibilities:
Review and analyze voice-based customer service interactions.
Monitor call center quality to ensure adherence to company policies and standards.
Provide detailed feedback to customer service representatives.
Identify training needs and recommend improvements.
Develop and implement quality standards and best practices.
Compile and present quality reports to management.
Collaborate with other departments to enhance customer experience.
Qualifications:
Bachelor's degree in a relevant field or equivalent experience.
1-3 years of experience in a call center or customer service environment.
Proven track record in quality assurance or quality control.
Excellent verbal and written communication skills.
Strong analytical and problem-solving abilities.
Ability to provide constructive feedback and coaching.
Attention to detail and commitment to excellence.
Skills
Quality Assurance
Call Monitoring
Customer Service
Feedback Delivery
Data Analysis
Report Generation
Communication
Problem-Solving
If interested call on the given number mentioned below
Regards,
HR Aaryan
9167243161
Iccs
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