Quality Analyst - Call Auditor Hiring Solution

2.0 - 6.0 years

0 Lacs

karnataka

On-site

Role Overview: As an Analyst in this role, your primary responsibility will be to monitor calls and transactions to assess the effectiveness of the process. You will play a crucial role in providing feedback to Unit Heads and Team Leaders based on your observations. Conducting root cause analysis of process deviations, developing action plans, and resolving issues will also be a key part of your role. Key Responsibilities: - Handling and resolving escalated calls, issues, and requests from both internal and external sources - Utilizing excel data analysis and leveraging customer experience knowledge to prioritize critical improvement initiatives - Replicating best practices from other locati...

Posted 8 hours ago

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Sales (Back Office) Capital Aim Financial Advisory Pvt. Ltd

0.0 - 4.0 years

0 Lacs

indore, madhya pradesh

On-site

Role Overview: As a member of the team at CapitalAim, your primary responsibility will involve listening and monitoring calls of sales executives. You will also be tasked with taking regular feedback from clients, recording it, and utilizing it for training purposes. Your role will require strong attention to detail, excellent listening skills, and the ability to present yourself in a well-mannered and tactful manner. Key Responsibilities: - Listen and monitor calls of sales executives - Gather feedback from clients regularly - Record feedback and use it for training purposes - Demonstrate strong attention to detail and listening skills - Maintain a well-presented, polite, and tactful demean...

Posted 6 days ago

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Back Office Sales for Freshers in Indore Capital Aim Financial Advisory Pvt. Ltd

0.0 - 4.0 years

0 Lacs

indore, madhya pradesh

On-site

As a part of our team at CapitalAim, you will be responsible for the following tasks: - Listening and monitoring calls made by sales executives to ensure quality and adherence to standards. - Gathering regular feedback from clients, documenting it, and utilizing it for training purposes to enhance performance. - Demonstrating strong attention to detail and exceptional listening skills in order to analyze information accurately. - Presenting yourself in a professional, courteous, and tactful manner while interacting with clients and colleagues. If you are a graduate or post-graduate looking to work in a dynamic and rewarding environment, we encourage you to contact us at 7415356073 or visit o...

Posted 1 week ago

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Team Leaders in Health Insurance Process PolicyX.com

3.0 - 7.0 years

0 Lacs

haryana

On-site

As a valuable team member, you will be responsible for delivering team service level components, maintaining quality and productivity targets, and monitoring key performance indicators. Your role will involve effective people management, including staff development and operational management tasks such as managing the floor and ensuring adherence to schedules. Problem resolution will be a key aspect of your responsibilities, along with monitoring calls, providing coaching and feedback, and ensuring the delivery of exceptional customer experiences in every interaction. You will also play a crucial role in training and developing staff, motivating and leading your team, and nurturing future le...

Posted 1 week ago

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Quality Analyst Capgemini

2.0 - 6.0 years

0 Lacs

kolkata, west bengal

On-site

As a Quality Analyst, you will be responsible for evaluating the performance of customer service agents across various communication channels such as phone calls, emails, and chats. Your primary focus will be on assessing telephone etiquette, accuracy of production information provided, and adherence to procedures. Your key responsibilities will include providing constructive feedback and coaching to customer service agents to help them improve their performance. You will also be required to set performance expectations, develop action plans, and create development plans aimed at enhancing call quality. In addition, you will play a crucial role in analyzing quality evaluation results to iden...

Posted 3 weeks ago

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Urgent requirement For Quality Analyst - BPO Voice process Iccs

1.0 - 3.0 years

2 - 3 Lacs

thane, navi mumbai, kalyan

Work from Office

Greeting All, We have an urgent requirement for QA-BPO Voice Process Salary-20k to 30k work location- Ghansoli Navi Mumbai Shift Timing - Day General Responsibilities: Review and analyze voice-based customer service interactions. Monitor call center quality to ensure adherence to company policies and standards. Provide detailed feedback to customer service representatives. Identify training needs and recommend improvements. Develop and implement quality standards and best practices. Compile and present quality reports to management. Collaborate with other departments to enhance customer experience. Qualifications: Bachelor's degree in a relevant field or equivalent experience. 1-3 years of e...

Posted 4 weeks ago

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Call Auditor ZenOnco.io

2.0 - 6.0 years

0 Lacs

varanasi, uttar pradesh

On-site

As a Quality Assurance Specialist, you will be responsible for monitoring live and recorded calls to evaluate the quality of service being provided. Your role will involve assessing agent performance against defined quality parameters such as script adherence, soft skills, and compliance. You will meticulously document your findings and offer actionable feedback to both supervisors and agents. In this position, you will have the opportunity to identify trends, issues, and areas for improvement in processes or training. Collaboration with the Quality Assurance and Training teams will be essential to ensure that audit standards are aligned across the board. You will also play a key role in dev...

Posted 1 month ago

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