Urgent requirement For Quality Analyst - BPO Voice process Iccs

1.0 - 3.0 years

2 - 3 Lacs

thane, navi mumbai, kalyan

Work from Office

Greeting All, We have an urgent requirement for QA-BPO Voice Process Salary-20k to 30k work location- Ghansoli Navi Mumbai Shift Timing - Day General Responsibilities: Review and analyze voice-based customer service interactions. Monitor call center quality to ensure adherence to company policies and standards. Provide detailed feedback to customer service representatives. Identify training needs and recommend improvements. Develop and implement quality standards and best practices. Compile and present quality reports to management. Collaborate with other departments to enhance customer experience. Qualifications: Bachelor's degree in a relevant field or equivalent experience. 1-3 years of experience in a call center or customer service environment. Proven track record in quality assurance or quality control. Excellent verbal and written communication skills. Strong analytical and problem-solving abilities. Ability to provide constructive feedback and coaching. Attention to detail and commitment to excellence. Skills Quality Assurance Call Monitoring Customer Service Feedback Delivery Data Analysis Report Generation Communication Problem-Solving If interested call on the given number mentioned below Regards, HR Aaryan 9167243161

Posted 3 weeks ago

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