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Urgent requirement For Quality Analyst - BPO Voice process Iccs

1.0 - 3.0 years

2 - 3 Lacs

thane, navi mumbai, kalyan

Work from Office

Greeting All, We have an urgent requirement for QA-BPO Voice Process Salary-20k to 30k work location- Ghansoli Navi Mumbai Shift Timing - Day General Responsibilities: Review and analyze voice-based customer service interactions. Monitor call center quality to ensure adherence to company policies and standards. Provide detailed feedback to customer service representatives. Identify training needs and recommend improvements. Develop and implement quality standards and best practices. Compile and present quality reports to management. Collaborate with other departments to enhance customer experience. Qualifications: Bachelor's degree in a relevant field or equivalent experience. 1-3 years of e...

Posted 4 months ago

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