Posted:4 weeks ago|
Platform:
Work from Office
Full Time
Handle inbound inquiries from multiple channels (phone, email, chat/WhatsApp, social media).
Qualify leads based on customer requirements and buying intent.
Maintain accurate records in CRM systems and ensure timely follow-ups.
Provide personalized product recommendations and assist customers in making informed purchase decisions.
Upsell and cross-sell products to maximize revenue by aliasing with internal Ops, Ecom, Retail, Finance team to drive conversion
Achieve monthly and quarterly sales targets.
Deliver a premium, consultative experience aligned with the brands luxury positioning.
Address customer queries regarding product details, pricing, customization, and after-sales support.
Excellent communication and interpersonal skills.
Strong negotiation and persuasion abilities.
Familiarity with CRM tools and lead management systems.
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