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Urgent Hiring | International Email & Chat Support |

Urgent Hiring | International Email & Chat Support |

IntouchCX

0 - 3 years

2 - 3 Lacs

Bengaluru

Posted:15 hours ago| Platform:

Apply

Skills Required

Customer Support Typing Skills Chat Support International BPO Chat Process Email Support Written Communication Customer Care Verbal Communication Email Process Strong Communication Skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Greetings from IntouchCX !

International Non Voice Process - Chat Support

Customer Service Associate

Immediate joiner required

Contact Details:

HR : DEEPIKA E

Mobile number : 7899915386

Email ID :

The role of Customer Support Associate (CSA), will be responsible for

Answering player support queries via
Email and chat and Discord
Troubleshooting game issues via Email and Discord
Answering player queries about features and functionalities of the clients service offerings
Answering questions regarding game issues and making recommendations
Escalate product related issues to internal teams & close loop
Going the extra mile to engage with players by solving their issues and ensuring satisfaction

Requirements:-

An obligation to deliver exceptional customer service
Receive inbound emails and Discord messages to gather and verify required information and do utmost within their power to solve issues submitted
Have excellent judgment skills to be able to properly evaluate situations and immediately by providing effective solutions
Ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer.

Critical Skills:-

Excellent written communication skills - ability to write accurately, using proper grammar, and sentence structure.
Ability to show high emotional intelligence by remaining calm under pressure while solving the players concerns
Ability to use information provided by clients to tailor responses and actions to meet the clients specific needs
Ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer.

Educational/Work Experience and Requirements

Must have minimum 3-6 months experience in customer support
Must successfully pass a background check
High school diploma or equivalent required
Post secondary degree is a plus

Benefits:-

An attractive compensation package with performance-based incentives
Incredible learning and growth opportunities
Outstanding rewards and recognition program & employee engagement activities
Free Food and Transport while working on-site
Medical Insurance

To schedule your interview kindly

Contact HR DEEPIKA E or WhatsApp your CV on 7899915386 / Email to

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