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Customer Care Executive

0 - 2 years

2 - 4 Lacs

Hyderabad

Posted:1 month ago| Platform: Naukri logo

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Work Mode

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Job Type

Full Time

Job Description

Role & responsibilities : 1. Bill Analysis: Analyze customer usage patterns and identify opportunities for bill reduction. 2. Solution Development: Develop and present personalized solutions to customers, including plan changes, promotions, and other cost-saving options. 3. Customer Communication: Effectively communicate with customers on all, understanding their needs and providing clear explanations of solutions. 4. Issue Resolution: Resolve customer complaints and concerns related to billing and usage in a timely and professional manner. 5. Metrics and Quality: Meet or exceed performance metrics, including customer satisfaction, first contact resolution, and bill reduction. 6. Sales / Upsell: Upsell new services, promotions, offers to customer, while maintaining customer experience. Conversational sales experience is added advantage. Preferred candidate profile: 1. Experience: 1-2 years of experience in customer service, Voice - call center environment. Previous sales experience is added advantage 2. Analytical Skills: Ability to analyze customer usage patterns and identify opportunities for bill reduction. 3. Communication Skills: Excellent conversational communication skills, with the ability to effectively engage with customers, provide solutions and upsell packages, promotions and services 4. Product Knowledge: Familiarity with Comcast products and services, including plans, promotions, and pricing. 5. Problem-Solving Skills: Ability to troubleshoot and resolve customer issues in a timely and professional manner. 6. Service to Sale: Ability to identify the opportunity and present the solution in form of upselling options like change in plans, discounts, addition of new services to provide overall saving to the customer PLEASE CONTACT: HR GANESH SAGGURTHI 9381030759 (Only WhatsApp).

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IntouchCX
IntouchCX
www.intouchcx.com

Outsourcing and Offshoring Consulting

Winnipeg Manitoba

10001 Employees

116 Jobs

    Key People

  • Rohit S. Girdhar

    CEO

  • Robert G. McMillan

    COO

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