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Urgent Hiring | International Email & Chat Support |

0.0 - 5.0 years

2 - 4 Lacs

Bengaluru

Posted:1 day ago| Platform: Naukri logo

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Skills Required

Email Support Customer Support Written Communication Email Process International BPO Customer Care Chat Support Verbal Communication Strong Communication Skills Chat Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Greetings from IntouchCX ! We are currently Hiring for International Non Voice Process - Email & Chat Support Customer Service Associate Immediate joiner required Contact Details: HR : DEEPIKA E Mobile number : 7899915386 Email ID : deepika.e @intouchcx.com The role of Customer Support Associate (CSA), will be responsible for : Answering player support queries via Email and Discord Troubleshooting game issues via Email and Discord Answering player queries about features and functionalities of the clients service offerings Answering questions regarding game issues and making recommendations Escalate product related issues to internal teams & close loop Going the extra mile to engage with players by solving their issues and ensuring satisfaction Requirements:- An obligation to deliver exceptional customer service Receive inbound emails and Discord messages to gather and verify required information and do utmost within their power to solve issues submitted Have excellent judgment skills to be able to properly evaluate situations and immediately by providing effective solutions Ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer. Critical Skills:- Excellent written communication skills - ability to write accurately, using proper grammar, and sentence structure. Ability to show high emotional intelligence by remaining calm under pressure while solving the players concerns Ability to use information provided by clients to tailor responses and actions to meet the clients specific needs Ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer. Educational/Work Experience and Requirements Must have minimum 3-6 months experience in customer support Must successfully pass a background check High school diploma or equivalent required Post secondary degree is a plus Benefits:- An attractive compensation package with performance-based incentives Incredible learning and growth opportunities Outstanding rewards and recognition program & employee engagement activities Free Food and Transport while working on-site Medical Insurance To schedule your interview kindly Contact HR DEEPIKA E or WhatsApp your CV on 7899915386 / Email to deepika.e @intouchcx.com.

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IntouchCX
IntouchCX
www.intouchcx.com

Outsourcing and Offshoring Consulting

Winnipeg Manitoba +

10001 Employees

129 Jobs

    Key People

  • Rohit S. Girdhar

    CEO

  • Robert G. McMillan

    COO

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