588 Upsell Jobs - Page 17

Payroll-Bank Des-Team Leader Process-Outbound/Inbound Salary-8.5 Lakh 2 year of experience as Team Leader in a contact center on papers, Banking Process (Loan, Credit Card Location-Thane/Vashi Call 8080702016 Kanchan Required Candidate profile Motivate the team to achieve their targets. To manage and Lead the team of 20 Have to maintain attrition and Shrinkage rate of the Team. Excellent English communication Graduation mandatory

ROYAL FRESH CHICKEN is looking for CUSTOMER SERVICE EXECUTIVE to join our dynamic team and embark on a rewarding career journey Respond to customer inquiries via phone, email, or live chat in a timely and professional manner Resolve customer complaints and issues, and escalate to higher-level management as necessary Record customer interactions and transactions in a customer service database Maintain a thorough knowledge of the company's products, services, and processes Provide customers with information about product features, pricing, and availability Cross-sell and upsell products and services to meet customer needs and increase sales Process customer orders, returns, and exchanges in a timely and efficient manner Follow up with customers to ensure their needs have been met and to resolve any outstanding issues

rebootXP is hiring for the role of Sales Executive - Sales BPO Voice Process Specifications: - Minimum 06 months - 1 year of work experience in sales process. - Should have worked in a BPO sales setup and should possess in-depth knowledge of the sales domain. - Should be well versed in sales skills. - Good spoken English & Hindi skills - Graduation - Immediate Joiner - Rotational day shifts Responsibility: - Make outbound calls to potential and existing customers for product sales. - Achieve sales targets. - Provide accurate and timely information to customers. - Maintain a thorough understanding of products, services and promotions. - Record customer interactions and feedback in the CRM system. - Handle customer objections and resolve any issues that may arise. - Collaborate with team members to share best practices and strategies for success. For Interview contact recruitment team or visit our office for interview in between Monday to Saturday @ 10AM Shivani - 8766350125 Office Address: C-29, Sector 58, Noida, Uttar Pradesh - 201301

Hi, InfoEdge is hiring for the role of Inside Sales Under Naukri.com. Kindly find the details below. Title: Executive/ Associate Senior Executive / Senior Executive Required Educational Qualification: Any Graduate/Post Graduate Desired Experience: 0-4 years Job Objective: The objective of this role is to sell customized services to job seekers and help them expedite their job search. Job Description: Connect and engage with pre generated leads via outbound calls (approx. 80-100 calls) Reach out to new customers and explain to them the benefits of Naukri FastForward services Initiate repeat sales by follow up phone calls from existing customers Develop in-depth knowledge of products and services to make suitable recommendations based on customer needs Continually meeting or exceeding daily and monthly targets with respect to call volume and sales Achieve sales targets by new customer acquisition and ensure growth / revenue from existing customers Adhere to quality standards and processes within defined metrics Required Skills: Good communication skills Active listening skills Strong convincing skills Client handling skills Ability to handle stress and rejection in soliciting clients Flexibility with rotation offs Desired Skills: Prior experience in sales/business development/voice process will be preferred Solution oriented with effective problem solving skills Knowledge of various online portals will be an added advantage Why Join Us: This is a unique opportunity to work on innovative and disruptive technology driven business solutions that are shaping the future of the industry. We are looking for candidates who are willing to work passionately in a fast-paced environment and are ready to enhance their skills by learning something new. Being a part of InfoEdge, will allow you to unleash your potential and carve your own career. To learn more about Info Edge visit http://www.infoedge.in/

Research Job Duties: Conduct outbound calls to prospective customers to introduce the products and services Update and record outbound call records Address customer inquiries professionally Build and maintain good customer relationships

UG & Graduates can apply Work Details 5 days working (Rotational shifts & Week offs) Both side Cab Salary : 6 - 12 months: Rs 28000 12-17 months : Rs 32000 18+ months : Rs 36000 Incentives up-to - 70k Contact for more details HR Abhay 8448748429 Required Candidate profile Excellent communication skills req Applicant should have 6 months of International BPO experience in voice NOTE : WE ARE ONLY HIRING FOR VOICE PROCESS DO NOT CONTACT FOR NON-VOICE AND BACKEND PROFILES Perks and benefits Loyalty Bonus - 20k

Sneha-8448100705 We are looking for Sales Experts who drives sales through engagement of customers, suggestive selling, and sharing product knowledge Must be sales target achiever and ready to join immediately Hiring for Telecom sales Hotel Sales etc Required Candidate profile 8448100705 Need Excellent Sales skills & Excellent communication skills Able to contribute independently Self Starter Need only immediate joiners Interview: Face to Face (1 easy round Salary upto-50k

Process: Banking process Process details: inbound process upselling Experience :Graduate /HSC With 6 months experience in calling process with documents Shift timing: 6.30 am to 8:30 pm in between 9 hrs. shift 5 days working 2 rotational week off Required Candidate profile *CTC : 27000CTC In hand: 22000k Location: MALAD Date of joining: 24 June 2025 Please share maximum profiles

Key Responsibilities: Make outbound calls to potential customers in the US to promote telecom products and services. Understand customer needs and recommend suitable packages or upgrades. Handle inbound queries related to product features, pricing, and promotions Requirements: Minimum 1 yr of experience in international sales (preferably telecom) Excellent verbal communication skills in English with a neutral or US accent. Strong persuasion, negotiation, and closing skills. Willingness to work in a night shift (US time zone) Basic computer skills and familiarity with CRM or dialing systems. Preferred Skills: Prior experience in sales (either B2B or B2C) Ability to work independently and as part of a team in a target-driven environment. Benefits: Decent fixed salary + uncapped performance-based incentives Cab facility (pick-up and drop) Health insurance and PF/ESIC as per norms If interested, call or drop CV on WhatsApp ( Kamakshi - 9870164156)

Date- 9th June 2025 Timings- 10AM- 3 PM Location- A-88, A Block, Sector 2, Noida, Uttar Pradesh 201301 Landmark: Near Sector 15 Noida Metro Station Hi, InfoEdge is hiring for the role of Inside Sales Under Naukri.com. Kindly find the details below. Title: Executive/ Associate Senior Executive / Senior Executive Required Educational Qualification: Any Graduate/Post Graduate Desired Experience: 0-4 years Job Objective: The objective of this role is to sell customized services to job seekers and help them expedite their job search. Job Description: Connect and engage with pre generated leads via outbound calls (approx. 80-100 calls) Reach out to new customers and explain to them the benefits of Naukri FastForward services Initiate repeat sales by follow up phone calls from existing customers Develop in-depth knowledge of products and services to make suitable recommendations based on customer needs Continually meeting or exceeding daily and monthly targets with respect to call volume and sales Achieve sales targets by new customer acquisition and ensure growth / revenue from existing customers Adhere to quality standards and processes within defined metrics Required Skills: Good communication skills Active listening skills Strong convincing skills Client handling skills Ability to handle stress and rejection in soliciting clients Flexibility with rotation offs Desired Skills: Prior experience in sales/business development/voice process will be preferred Solution oriented with effective problem solving skills Knowledge of various online portals will be an added advantage Why Join Us: This is a unique opportunity to work on innovative and disruptive technology driven business solutions that are shaping the future of the industry. We are looking for candidates who are willing to work passionately in a fast-paced environment and are ready to enhance their skills by learning something new. Being a part of InfoEdge, will allow you to unleash your potential and carve your own career. To learn more about Info Edge visit http://www.infoedge.in/

About the Role: We are seeking a dynamic and results-driven International Sales Executive to join our global sales team. This role is pivotal in expanding our footprint in international markets, driving revenue growth, and building strong client relationships across borders. To apply call HR Santolina at 8826001545 Key Responsibilities: Identify and develop new business opportunities in assigned international regions. Manage the complete sales cycle from lead generation to closing deals. Build and maintain strong relationships with international clients, partners, and distributors. Conduct market research to stay abreast of global trends and competitor activity. Collaborate with internal teams (marketing, logistics, finance) to ensure seamless execution of sales contracts. Requirements: Bachelor's degree in any discipline 1+ year of experience in international B2B sales, preferably in BPO Excellent communication, negotiation, and presentation skills. Ability to travel internationally as required. Proficiency in English; additional languages are a plus.

About the Role: We are seeking a dynamic and results-driven International Sales Executive to join our global sales team. This role is pivotal in expanding our footprint in international markets, driving revenue growth, and building strong client relationships across borders. To apply call HR Santolina at 8826001545 Key Responsibilities: Identify and develop new business opportunities in assigned international regions. Manage the complete sales cycle from lead generation to closing deals. Build and maintain strong relationships with international clients, partners, and distributors. Conduct market research to stay abreast of global trends and competitor activity. Collaborate with internal teams (marketing, logistics, finance) to ensure seamless execution of sales contracts. Requirements: Bachelor's degree in any discipline 1+ year of experience in international B2B sales, preferably in BPO Excellent communication, negotiation, and presentation skills. Ability to travel internationally as required. Proficiency in English; additional languages are a plus.

Looking for Inside sales representative - Mumbai/Bangalore (Spanish Expert) for one of the MNC - MUmbai ?Bangalore Please Note: The applicant must be Fluent in Spanish and English with exposure of customer handling In this role, you will have the opportunity to: Contact potential customers to verify interest and coordinate/schedule meetings with local sales representatives (direct or through channel partner) Document and qualify incoming leads using Salesforce Customer Relationship Management (CRM) software Respond to basic products and services inquiries and collaborate with the sales and marketing teams to optimize processes The essential requirements of the job include: 2+ years experience in customer service or client interaction role (e.g., healthcare, pharmacy, pharmaceuticals, sales, or support) Fluency in English, both spoken and written in addition to fluency in one of the following languages: Spanish, German, or French Strong computer literacy and experience working in a PC environment It would be a plus if you also possess previous experience in: Working knowledge of Customer Relationship Management (CRM) systems (preferably Salesforce) Previous experience working in biomedical, pharmaceutical, or healthcare-related fields. Interested candidates can drop me their updated resume on below mentioned email id or else can contact me on - 8850029601 pdhotre@allegisglobalsolutions.com

We are one of Indias largest and oldest B2B e-commerce platforms that connect buyers and suppliers to create a customer-driven global value chain for MSMEs. Our company boasts a substantial presence across India with a thriving community of over 10 million registered users spanning across 90,000+ product categories. We have firmly established ourselves as a prominent player in the market, and our dedicated team, comprising of 1600+ skilled professionals, is the driving force behind our success. Position - FLS (Executive/ Assistant Manager / Relationship Manager)Minimum Qualification - Graduate (Any Field)Experience Required - (1-5) Years Candidate must have relevant industry experience. Roles and Responsibilities You will be responsible for closing sales deals over the Client Meeting and maintaining good customer relationships. An effective sale representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services Via Client meeting as well as dealing with complaints and doubts. Contact potential or existing customers to inform them about a product or service. Keep records of client visits and sales and note useful information. Ability to learn about products and services and describe/explain them to prospects. Intrested Candidate Can share the resume pujita.verma@tradeindia.com 7054121294 ( Whatsapp Message only )

We are one of Indias largest and oldest B2B e-commerce platforms that connect buyers and suppliers to create a customer-driven global value chain for MSMEs. Our company boasts a substantial presence across India with a thriving community of over 10 million registered users spanning across 90,000+ product categories. We have firmly established ourselves as a prominent player in the market, and our dedicated team, comprising of 1600+ skilled professionals, is the driving force behind our success. Position - FLS (Executive/ Assistant Manager / Relationship Manager)Minimum Qualification - Graduate (Any Field)Experience Required - (1-5) Years Candidate must have relevant industry experience. Roles and Responsibilities You will be responsible for closing sales deals over the Client Meeting and maintaining good customer relationships. An effective sale representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services Via Client meeting as well as dealing with complaints and doubts. Contact potential or existing customers to inform them about a product or service. Keep records of client visits and sales and note useful information. Ability to learn about products and services and describe/explain them to prospects. Bike and Laptop Mandatory. Intrested Candidate Can share the resume at sharma.divya@tradeindia.com or contact at 8447929772.

InfoEdge is hiring for Tele sales and Customer service roles for IIM Jobs. If you have excellent communication skills and have passion for Customer Acqusition. You can apply for this role. If you are interested, Attend your interview in Mega Walk-In drive, we will be happy to meet you :) Interview Date - 9th June 2025 Monday Interview Time - 10:00AM - 4:00PM Venue - C-10 ,Sector 1 ,Noida (Nearest Metro - Noida Sector 15 ) (Near to KIA Allied and NEXA Showroom) Google Map - https://maps.app.goo.gl/8G3hW5Emoy7hs87f7?g_st=aw Nearest Metro - Sector 15 Noida Contact Person - Vrinda Gupta Documents Required - Updated Resume in hard copy Email Resume - vrinda.gupta@naukri.com About BU: IIM jobs iimjobs.com is an exclusive job board for mid to senior management professionals in India. Now reaching over 15,00,000 job seekers and featuring some of the best jobs in Banking & Finance, Consulting, Research & Analytics, Sales & Marketing, HR, IT and Operations; iimjobs.com is the largest niche job board catering exclusively to the premium segment of the market. We are a hot startup in the recruitment industry. The scope and opportunity to learn are huge. You get to know about recruitment trends across industries, hiring dynamics, insights about the recruitment market. If you think you will love doing and getting to know all this, please apply. Customer Success at iimjobs.com: A company going through an exponential growth track, just does not need old school "Account Managers" but someone more than that. If Sales brings the customers on board, Customer Success make the customers stay for long term. Customer Success or Client Success owns the customer right from the point of inception all the way to the entire lifecycle of the customer which includes client onboarding, usage tracking & reporting and relationship building meetings. A customer success manager's work will involve a mix of management, sales and analytics in the normal course of a day's work. You will work collaboratively with the Operations team, Tech team, Marketing team and not to mention Sales team. Key Responsibilities: 1. Increase the Customer Life Cycle Value 2. Develop a relationship with the customers which is greater than a transactional association 3. Ensuring utilisation and generating ROI 4. Act as an interface between the company and the client Additional Qualifications : 1. Self starter, an ability to work in a fast growing, challenging start-up work space 2. Outgoing and garrulous as it is a client facing role. 3. Strong analytical skills to derive data driven insights for better decision making 4. Outstanding teamwork, organizational and interpersonal skills, with tremendous attention to detail 5. Candidates who can join immediately will be given a preference PLEASE NOTE - 1- Freshers with internship in marketing and excellent communication skills can apply Schedule: 5 days a week (Sat-Sun off) , Hybrid 3days in office Office Timing: 9:30 AM - 6:30 PM Connect with VRINDA GUPTA for more insights Email - vrinda.gupta@naukri.com LinkedIn - https://www.linkedin.com/in/vriiindaa/ Contact - 88260 177 78

Payroll-Bank Des-Phone Banking Process-Inbound Salary-4.5 Lakh Graduate Fresher Candidate with BPO Exp/Banking RM can also apply Location-Thane/Malad Can apply branch banking after 2 yrs all banking facilities Call 8169642494 Yogesh Required Candidate profile Answer inbound calls and assist customers with their Queries/Request/Complains. Explaining the customers product features & benefits. Ensuring all compliance Achieving weekly, monthly, quality target

Payroll-Bank Process-Inbound Voice Des-Phone Banking Officer Voice Shift-Day Rotational Work From Office Salary-Net-14500 Fresher exp 28000 Work Location-Thane/Mumbai/Vashi/Ghansoli/Belapur/Airoli/Nahur Call-9082104424 Sanika www.hyfly.in Required Candidate profile Familiarity with standard capital market concepts, procedures, and regulatory framework Good knowledge of Ms Office, especially Excel. Graduates / HSC Fresher can also apply Age should be 20-32 yrs

Role & Responsibilities Performing outbound/inbound calling to new and existing wireline/wireless residential customers offering telecommunications products and services. Building customer relationships by uncovering their stories, getting to know their needs and recommending product selections they feel good about. Solution based selling approach overcoming customer objections by listening, understanding, probing, and recommending. Simultaneously navigating through multiple systems and tools while interacting with customers. Processing customers orders and ensuring its accuracy and completion. Participating in continuous training sessions and sharing best practices. Preferred Candidate Profile Qualification : UG, Graduate, Post Graduates can apply Mandatory International BPO experience required Minimum 1 year of experience is required in Inbound Sales/Outbound Sales/B2B or B2C Sales/Debt Collection Excellent communication in English. Should be comfortable in night shifts and rotational week offs. Perks and Benefits Salary Range: 4.51 LPA - 4.75 LPA + Variables based on performance Medicare Facility (free online consultation with Doc) Working Model: 24*7 (work from Office) Location: Gurgaon/Noida Free pick up and drop facility will be provided within 35 Kms range. Medical Insurance Life Insurance

CEDCOSS is seeking a passionate Sr. Customer Success Manager who will play a pivotal role in ensuring our customers achieve their desired outcomes while using our SAAS and E-commerce solutions. You will be the primary point of contact for our clients, guiding them through their journey with our products and services. Your mission is to drive customer satisfaction, retention, and expansion through proactive engagement and personalized support. Responsibilities well trust you with: Customer Onboarding: Conduct thorough onboarding sessions to introduce clients to our products and services. Collaborate with the Sales and Implementation teams to ensure a seamless transition from the sales process to product adoption. Account Management: Develop and maintain strong, long-term relationships with key customer stakeholders. Continuously assess customer needs and goals, providing tailored solutions and recommendations. Upselling and Cross-Selling: Identify opportunities for customers to upgrade their subscriptions or purchase additional products or services. Collaborate with sales teams to execute upsell and cross-sell strategies. Renewals and Retention: Ensure that customers renew their contracts or subscriptions. Develop and execute retention strategies to prevent customer churn. Proactively engage with at-risk customers to address their concerns. Customer Education: Create and deliver training materials, webinars, and documentation to empower customers to maximize the value of our products. Keep customers informed about product updates, best practices, and industry trends. Support and Issue Resolution: Serve as the primary point of contact for customer inquiries and issues, ensuring timely resolution. Collaborate with technical support teams to resolve technical challenges effectively. Product Knowledge: Stay up-to-date on product updates, features, and capabilities. Be able to demonstrate and communicate the product's value to customers. Cross-Functional Collaboration: Work closely with sales, marketing, product development, and other teams to align customer success efforts with the overall company strategy. Share customer insights and feedback with relevant departments to drive product improvements. Core Competencies: Bachelors degree in business, marketing, or a related field (Masters degree preferred). Proven experience in a customer-facing role, such as customer success, account management, or sales. Strong communication and interpersonal skills. Excellent problem-solving and conflict-resolution abilities. Demonstrated ability to manage multiple customer accounts simultaneously. Proficiency in customer relationship management (CRM) software. Data-driven mindset with the ability to analyze and interpret customer data. Key Skills: Customer Success Management Churn Management Customer Retention Strategies Account Management Onboarding and Training Upselling and Cross-Selling Issue Resolution Product Knowledge Cross-Functional Collaboration Why CEDCOSS? CEDCOSS stands tall as a vanguard of innovation, an aggregator of possibilities, and an enabler of technological prowess. Our expert team under the roof of CEDCOSS is a collective force dedicated to delivering cutting-edge products that redefine industry standards. Specializing in e-commerce development, mobile app development, progressive web apps, API integration, CRM and ERP development, cloud architecture, DevOps, AWS-SaaS development, Artificial Intelligence (AI), Machine Learning, Virtual Intelligence, Chatbots, and Cross-Platform Development Tools, we craft comprehensive products that serve as the technical backbone for online ventures. Our impact extends globally, catering to a diverse clientele that includes big tech companies, MSMEs, and ambitious entrepreneurs. As partners, we stride alongside Fortune 500 organizations and Global 2000 enterprises, forging alliances with tech giants such as Google, Meta, and Amazon. In the realm of digital transformation, CEDCOSS isn't just a digital product creator; we are architects of digital excellence. And the PERKS | The good stuff you get for working hard Flexible working for a better work-life balance The five-day workweek for more time off A plethora of industry exposure and self-growth opportunities JOIN US to maximize your impact on strategy and performance.

Must have Min 1+yrs exp as Team Leader in International Voice/ Sales process BPO Well Versed with KPI's & Team Handling skills International Telecom Sales Exp preferred Australian Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

Skill required: Digital Inside Sales - Inside Sales Designation: Customer Success Mgmt Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Transforming sales to become a future-ready and digital B2B revenue engine.The team helps assess, design, build and implement best practices on process, organization, and technology to create, execute, and run a collaborative sales and support roles.Provide support for lead/opportunity generation:conduct calls / send emails / connect via social media to generate leads, schedule first meetings for sales/pre-sales, conduct customer surveys, identify participants for events, and bring awareness of the product or offering on behalf of sales/marketing teams. What are we looking for Roles and ResponsibilitiesEnsure new customers see immediate success and value by providing technical help during onboarding and post go-live phaseCoordinate and execute activities with customers via web-based meetings, phone, and email throughout the various stages of onboarding Churn Risk Identification:Monitor customer health scores and usage data to identify early signs of dissatisfaction or potential churn.Retention Strategies:Develop and implement targeted retention strategies to address customer pain points and improve satisfaction.Customer Feedback:Collect and analyze customer feedback to identify areas for improvement and work with internal teams to address these issues.Execute high level troubleshooting and drive resolution of customer issues as quickly as possible.Provide recommendations for upsell and cross sell of Vertex solutionsIdentifying and assessing potential risks of churn and developing and implementing risk mitigation strategiesMonitoring and reporting on the effectiveness of risk management processesCollaborating with various departments to ensure risk management practices are integrated into daily operationsSet and manage expectations monitoring customers achievements.Bachelors degree and 2-plus years of relevant work experience, preferably in Cloud technology implementation, project management and supportExperience in implementing solutions on Major cloud platformsProven track record of onboarding and supporting customers to deliver high customer satisfaction, advocacy, and loyaltyExperience navigating and steering customer engagements to completion with a high level of customer satisfactionStrong listening and verbal communication skillsFamiliarity with common customer success and CRM platforms such as Salesforce, Gainsight etc. Experience in the enterprise, XaaS, cloud, or services spaceAn affinity for getting to know people and helping them solve their business problems Roles and Responsibilities: Roles and ResponsibilitiesEnsure new customers see immediate success and value by providing technical help during onboarding and post go-live phaseCoordinate and execute activities with customers via web-based meetings, phone, and email throughout the various stages of onboarding Churn Risk Identification:Monitor customer health scores and usage data to identify early signs of dissatisfaction or potential churn.Retention Strategies:Develop and implement targeted retention strategies to address customer pain points and improve satisfaction.Customer Feedback:Collect and analyze customer feedback to identify areas for improvement and work with internal teams to address these issues.Execute high level troubleshooting and drive resolution of customer issues as quickly as possible.Provide recommendations for upsell and cross sell of Vertex solutionsIdentifying and assessing potential risks of churn and developing and implementing risk mitigation strategiesMonitoring and reporting on the effectiveness of risk management processesCollaborating with various departments to ensure risk management practices are integrated into daily operationsSet and manage expectations monitoring customers achievements Qualification Any Graduation

Hiring for/ Customer service / collections / sales (Only Voice) Location: Gurgaon/Noida Graduate / Undergraduate / Freshers Are Also Eligible For this Candidates should have Excellent communication skills. Sal up-to :- 9Lpa Rotational shifts , Rotational week offs, WFO ONLY Applicant should have 1 year of International BPO experience in voice Back end, Blended, & operations experience will not be counted NOTE: WE ARE ONLY HIRING FOR VOICE PROCESS DO NOT CONTACT FOR NON-VOICE AND BACKEND PROFILES More details pls send me updated cv or call me HR:-Rohan CONTACT NO:- 9582162971 Rahul - 88025 67376 Call or WhatsApp your resume for the same.

Key Responsibilities: 1.Customer Relationship Management oServe as the primary point of contact for high-value clients, ensuring their needs are met and expectations exceeded. oBuild and maintain long-term relationships to foster trust. oCreate targeted campaigns and initiatives to engage customers, drive usage, and promote loyalty. oActively engage with clients to gather feedback and address concerns promptly. 2.Customer Journey Mapping & Revenue Maximization oMap out the end-to-end customer journey to identify touchpoints and opportunities for improvement. oIdentify opportunities for up-selling and cross-selling aligned with the clients goals and company offerings. oDevelop account strategies to drive business growth and ensure profitability. oCollaborate with sales and marketing teams to create tailored proposals for clients. 3.Strategic Planning & Execution oDevelop and implement customer relationship strategies that align with the organizations objectives. oMonitor client metrics and KPIs, including satisfaction scores, retention rates, and revenue. oCreating custom centric programs for client servicing and retentions. oAnticipate client needs and proactively suggest solutions to address challenges. oCollaborate with cross-functional teams to ensure alignment of CRM initiatives with product development, marketing, sales, and support efforts 4.Team Leadership & Collaboration oMentor and guide junior relationship managers or account executives. oCollaborate cross-functionally with internal teams, including product, sales, and customer support, to deliver seamless client experiences. oAct as a client advocate during organizational decision-making processes. 5.Customer Support and Service Excellence oOversee the customer support function to ensure prompt and effective resolution of customer inquiries, issues, and concerns. oImplement service level agreements (SLAs) and performance metrics to monitor and improve the quality of customer support. oDevelop training programs and resources to empower support teams to deliver exceptional service. 6.Data Analytics, Reporting & Documentation o Maintain accurate records of client interactions, contracts, and other relevant details in CRM tools. o Translate data-driven insights into actionable strategies for enhancing the customer experience o Prepare and present reports on key performance indicators (KPIs) related to customer satisfaction, revenue forecasts, retention, and loyalty programs to senior leadership.

Develop and maintain relationships with key clients Collaborate with sales teams to achieve account targets and goals Conduct research on client needs and market trends Prepare and maintain detailed account management documentation Call 7397778265