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3.0 - 8.0 years
5 - 10 Lacs
Bengaluru
Work from Office
About the Role: Join Infrascale as a US Market Senior Inside Sales Representative and play a crucial role in driving our revenue growth by acquiring new Managed Service Provider (MSP) and channel partners within your assigned US territory. This is a remote (Work from Home) position based in Bengaluru, India, requiring work during US business hours (07:30 PM to 04:30 AM Indian Standard Time). You will report directly to the Director of Sales, Infrascale. Your ability to build strong relationships with partners, understand their unique needs, and effectively communicate the value proposition of Infrascale's DRaaS solutions will be essential to your success. This role offers a competitive compensation package and provides a unique opportunity to gain experience working with a leading US-based technology company from the comfort of your home in Bengaluru. Key Responsibilities: Revenue Generation: Proactively research, identify, and engage potential new MSP and channel partners within your assigned US territory through various outreach methods including email, phone, and social media. Conduct compelling virtual presentations and product demonstrations tailored to the specific needs and business models of MSPs. Negotiate and finalize partnership agreements to onboard new partners and expand Infrascale's reach in the US market. Develop and execute strategies to upsell and cross-sell Infrascale's products and services to existing partners, maximizing their revenue potential and strengthening their commitment. Consistently meet and exceed monthly, quarterly, and yearly revenue quota goals through effective partner management and sales activities. Partner Management: Collaborate with partners to develop and implement strategic business plans that align with their sales objectives and drive mutual growth. Cultivate and maintain strong, long-term relationships with key executives and decision-makers within partner organizations, acting as their primary point of contact within Infrascale. Provide comprehensive product training, sales enablement resources, and ongoing support to partners, ensuring they have the knowledge and tools necessary to effectively sell Infrascale's solutions. Address partner inquiries, resolve conflicts, and manage pricing concerns promptly and professionally, ensuring high levels of partner satisfaction. Regularly review partner performance, identify areas for improvement, and collaborate on strategies to enhance their success with Infrascale. Market Engagement: Demonstrate thought leadership in the backup and disaster recovery industry by actively contributing to social media platforms such as Twitter and LinkedIn, sharing insights and engaging in relevant discussions. Stay informed about the latest industry trends, competitor activities, and emerging technologies in the DRaaS and cybersecurity space, leveraging this knowledge to effectively position Infrascale's solutions. Sales Process: Articulate the value proposition of Infrascale's DRaaS solutions clearly and persuasively to both potential and existing partners, highlighting the benefits and ROI for their businesses and their end-clients. Manage the entire sales process with partners, from initial engagement and qualification to successful deal closure and onboarding. Collaborate effectively with internal teams, including Sales Engineering, Marketing, and Customer Success, to ensure a seamless and positive experience for partners throughout their lifecycle with Infrascale. Maintain accurate and up-to-date records of all partner interactions and sales activities within Zoho CRM. Requirements Required Qualifications: Proven track record of success and a minimum of 3 years of inside sales experience, with a preference for experience in selling through or managing MSP/channel partners in the technology, SaaS, or cybersecurity industry in the US market. Strong understanding of the managed service provider (MSP) and channel partner ecosystem in the United States would be ideal. Excellent communication and interpersonal skills, both verbal and written, with the ability to build rapport and trust remotely. Ability to build and maintain strong, long-lasting relationships with customers and partners. Strong negotiation, problem-solving, and conflict resolution skills. Proficiency in using CRM and sales enablement tools, with prior experience using Zoho CRM, Voice, and Sales Navigator preferred. A passion for sales and a strong drive to achieve results and exceed targets. Comfortable working in a remote, night-shift environment aligned with US business hours. Fluent in English with excellent written and spoken communication skills. Preferred Qualifications: Experience with selling backup and disaster recovery, cybersecurity, or other cloud-based solutions to the US/North American market through channel partners. A strong understanding of the IT industry and emerging technologies relevant to MSPs. Previous experience working in a fast-paced, startup or growth-oriented environment. Bachelors degree in business administration, Marketing, or a related field.
Posted 2 months ago
0.0 - 4.0 years
4 - 6 Lacs
Noida
Work from Office
InfoEdge is hiring for Tele sales and Customer service roles for IIM Jobs. If you have excellent communication skills and have passion for Customer Acqusition. You can apply for this role. Email Resume - vrinda.gupta@naukri.com About BU: IIM jobs iimjobs.com is an exclusive job board for mid to senior management professionals in India. Now reaching over 15,00,000 job seekers and featuring some of the best jobs in Banking & Finance, Consulting, Research & Analytics, Sales & Marketing, HR, IT and Operations; iimjobs.com is the largest niche job board catering exclusively to the premium segment of the market. We are a hot startup in the recruitment industry. The scope and opportunity to learn are huge. You get to know about recruitment trends across industries, hiring dynamics, insights about the recruitment market. If you think you will love doing and getting to know all this, please apply. Customer Success at iimjobs.com: A company going through an exponential growth track, just does not need old school "Account Managers" but someone more than that. If Sales brings the customers on board, Customer Success make the customers stay for long term. Customer Success or Client Success owns the customer right from the point of inception all the way to the entire lifecycle of the customer which includes client onboarding, usage tracking & reporting and relationship building meetings. A customer success manager's work will involve a mix of management, sales and analytics in the normal course of a day's work. You will work collaboratively with the Operations team, Tech team, Marketing team and not to mention Sales team. Key Responsibilities: 1. Increase the Customer Life Cycle Value 2. Develop a relationship with the customers which is greater than a transactional association 3. Ensuring utilisation and generating ROI 4. Act as an interface between the company and the client Additional Qualifications : 1. Self starter, an ability to work in a fast growing, challenging start-up work space 2. Outgoing and garrulous as it is a client facing role. 3. Strong analytical skills to derive data driven insights for better decision making 4. Outstanding teamwork, organizational and interpersonal skills, with tremendous attention to detail 5. Candidates who can join immediately will be given a preference Connect with VRINDA GUPTA for more insights Email - vrinda.gupta@naukri.com LinkedIn - https://www.linkedin.com/in/vriiindaa/ Contact - 88260 177 78
Posted 2 months ago
1.0 - 5.0 years
4 - 6 Lacs
Noida
Work from Office
About Info Edge Info Edges mission is to create excellent platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behavior, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Jeevansathi.com Jeevansathi is one of the largest and most trusted matrimony websites in India. It has a large presence across all parts of the country and its two decades of existence has left an indelible impact on millions of lives. The platform provides a very secure and convenient matchmaking experience to all its members by ensuring 100% screening, exclusive privacy options, photo protection features and multiple ways of verification amongst other things. Job Objective: The objective of this role is to sell paid services to the already registered members of the platform via online product demonstrations. Job Description: Connect & engage with the registered users (prospective clients or their parents) of Jeevansathi.com via a dialer based calling process Conduct online product demonstration to showcase, promote and sell personalized membership of the portal Achieve sales targets by counselling the users and their family members on product features along with related services Sell membership plans over the phone and update all the details accurately in the CRM software Maintain call quality standards as per defined matrices Develop constructive working relationships with focus on HNI users to achieve conversion on higher valued plans Required Skills: Good communication skills Active listening skills Strong convincing skills Client handling skills Comfortable with rotational offs Desired Skills: Prior experience in inside sales/business development/voice process will be preferred Solution oriented with effective problem solving skills Knowledge of various online matrimonial portals will be an added advantage Why Join Us: This is a unique opportunity to work on innovative and disruptive technology driven business solutions that are shaping the future of the industry. We are looking for candidates who are willing to work passionately in a fast-paced environment and are ready to enhance their skills by learning something new. Being a part of InfoEdge, will allow you to unleash your potential and carve your own career.
Posted 2 months ago
0.0 - 5.0 years
3 - 8 Lacs
Noida, Gurgaon/Gurugram, Delhi / NCR
Work from Office
Hiring for/ Customer service / collections / sales (Only Voice) Location: Gurgaon/Noida Candidates should have Excellent communication skills. Sal up-to :- 8.5 lpa Rotational shifts , Rotational week offs, WFO ONLY Applicant should have 1 year of International BPO experience in voice Back end, Blended, & operations experience will not be counted NOTE: WE ARE ONLY HIRING FOR VOICE PROCESS DO NOT CONTACT FOR NON-VOICE AND BACKEND PROFILES More details pls send me updated cv or call me HR:-Rohan CONTACT NO:- 9718356745 Call or WhatsApp your resume for the same.
Posted 2 months ago
3.0 - 5.0 years
5 - 6 Lacs
Lucknow, Delhi / NCR
Work from Office
Role As a Team leader, you will be responsible for managing the team who does post-sales experience and membership renewal of our personalized customers. To be a successful Team leader, you should be proactive, patient, and able to work in a high-pressure environment. Ultimately, a top performing Team Leader is the one who is a product expert and demonstrates exceptional communication, problem solving and customer service skills. What you will do in this role Manage post-sales experience and service of premium members of Shaadi SELECT. Mentor and develop the team. Effectively manage shift operations. Strong Knowledge and Experience on Operational Metrics. (CSAT, AHT, Shrinkage, Quality scores, maintaining SLA, Attrition management). Handling Escalation calls of Customers. Track Customer Satisfaction & ensure closure of complaints. Strong Rapport building skills with Team & stakeholders, manage attrition in the team. Evolve more effective work process for improving customer interactions. Constantly monitor & review performance metrics for achievement of objective. To effectively manage Contact Centre operations for constant performance achievements. Identify relevant training needs of agents & ensure effective implementation. Interface with IT/HR/ Training/Quality in order to improve the teams Performance. What you should have 4 years experience developing the above skills. Experience must include tele-marketing job. Should be familiar with effective objection handling. Extremely detail oriented and ability to organize. Bachelors Degree. 5 Days Working (2 Rotational Week off) If Interested, please share resume on 7506053923
Posted 2 months ago
1.0 - 5.0 years
3 - 6 Lacs
New Delhi, Gurugram, Delhi / NCR
Work from Office
Call & Wtsapp Sneha @ 8448100705 Urgent Hiring !!! Need 06 months of experience in any international Sales or upselling process International CS+ Upselling & US/UK Sales is mandatory Need immediate joiners only Interview Mode :1 round (Face to Face ) Required Candidate profile We are hiring for the international sales process any US/UK /UAE sales or upselling experience can be considerable Need Only Immediate Joiners working: 5 Days Salary upto-45k-50k Sneha @ 8448100705
Posted 2 months ago
4.0 - 6.0 years
8 - 10 Lacs
Mumbai
Work from Office
Generate qualified leads Manage sales pipeline Close deals to meet revenue targets Execute lead generation via email, social media, & cold calls Present solutions to clients Negotiate terms Drive customer retention upsell, cross-sells opportunities Required Candidate profile 4+ yrs exp in B2B Sales- Capital Market/BFSI domain Promote Demat adoption in Mutual funds via targeted campaigns Use CRM to track leads & sales performance Liaise with product, marketing, sales teams
Posted 2 months ago
1.0 - 5.0 years
3 - 6 Lacs
New Delhi, Gurugram, Delhi / NCR
Work from Office
Call/Whatsapp :Sneha 8448100705 International Sales Executive (Experienced) Min 6 months sales exp must(US Voice Process) NO FRESHER'S Salary between 30k-50k+Incentives Excellent comms must Need only immediate joiners Interview will be Face to Face Required Candidate profile Urgent Hiring for International Sales Process Candidates should have 06 months for experience into any international sales Need only Immediate joiner working Days: 5 Both Side Cab+ Meal 8448100705
Posted 2 months ago
3.0 - 6.0 years
3 - 6 Lacs
Bengaluru
Work from Office
Assistant Sales Head - Job Description The candidate will report to the City Head of the group and is expected to take on a leadership role in driving regional sales performance. Requirements: - Minimum 5 years of experience in corporate sales. - Strong knowledge of Bangalore's geography and the local business ecosystem. Key Responsibilities: - Lead and manage a team of 10 members for the line of business (LOB). - Identify, develop, and manage strategic partnerships with corporates, co-working spaces, institutions, manufacturing sectors, and other key segments to expand business opportunities. - Drive strategy and execution for sales activities in collaboration with Executives and Business Development Managers to ensure closures. - Acquire new clients by effectively funneling and converting prospects. - Achieve sales targets through: - Cold calls - Daily meetings - Consistent team performance across the city. - Monitor and maintain sales team productivity. - Manage complex negotiations with senior-level executives and build long-term client relationships. - Ensure timely deliveries, monitor team performance, and follow up for payment collections from both existing and new clients. - Drive business growth through increased top-line sales and deeper penetration of snack and coffee vending services.
Posted 2 months ago
8.0 - 13.0 years
9 - 13 Lacs
Gurugram
Work from Office
Core Competencies (Mandatory) New Sales - Must have previous experience in selling SaaS based solutions to the clients in Retail/FMCG Sector- Experience in managing Analytics & AI based services. - Core competencies should include presentation skills, pitching SaaS based solution to senior managers and Proposal Development/Writing.- Identifying client requirement and ability to match client need with suitable product offering. - The candidates will be required to manage the complete Sales process including presales skills, lead generation, cost & pricing preparation, negotiation, closure and deal management. Client Relationship Management & Business Growth: The salesperson will be required to onboard and manage customer delivery for the first 6- months and ensure complete customer satisfaction. Key competencies should include:- Customer Delivery Management, - Account Management, tracking case/business inflow, Pipeline creation, Renewal of expiring customer contracts to ensure business continuity, Upsell & Cross-sell Sales Management: - A must to ensure productivity and reporting. These skills will include: - Regular Account Review - Reporting via CRM Tools - Sales pipeline management, sales forecasting & sales projection - Managing Service Level Agreement- Delivery accuracy gaps, Market Analysis and Commercial/Competitive Analysis.The right candidate will be required to work towards meeting the assigned revenue growth targets and must have a proven track record of achieving revenue goals in past roles. Required Skill set: - Self-driven and goal oriented. - Leading a Team: Must have team handling experience and should be able to mentor and motivate the sales team to meet the desired sales targets.- Experienced in handling the communication with Senior management at the client side.- Stakeholder management skills- Proven ability to negotiate- Experienced in implementation of business development strategies- Conflict resolution - You will be responsible for boosting win rates and delivering thorough reporting both within and outside of the CRM systemYou will thrive in our organization if you are a collaborative team player, driven and enthusiastic, with a passion for exceeding expectations and achieving remarkable progress.
Posted 2 months ago
1.0 - 3.0 years
2 - 3 Lacs
Noida
Work from Office
1. Escalation Management, Customer Handling and Service Knowledge 2. MIS & Product Knowledge 3. Cust. Satisfaction, Troubleshooting, Upselling 4. Call Planning, Freelance Technicians Coordination 5. Follow-up for Spare Part Dispatch
Posted 2 months ago
3.0 - 8.0 years
15 - 30 Lacs
Bengaluru
Work from Office
Job description for Customer Success Manager Zwayam Hire The Customer Success team of Zwayam is looking for a driven and customer-focused Customer Success Manager (CSM) to serve as a primary contact point for Zwayam’s customers. You will have responsibility for partnering with a set number of assigned accounts, maintaining a continual focus on the customer’s business goals to improve their overall technical and operational health and realize the maximum value out of their investment on Zwayam. The Customer Success Manager maintains awareness of the customer's key events, needs, potential risks, and value drivers. As a trusted advisor, the CSM will build a track record in customer success through superb communication and extensive knowledge of the Zwayam Hire® platform to ensure optimum leverage for the business requirements through usage of Zwayam’s key features. The CSM is would strive to become the go-to person for the customer for any event, process and optimization related to the Talent Acquisition function for their organization. As a Customer Success executive, your role is focused on managing relationships with our newly onboarded clients. You will also be responsible for ongoing care and growth opportunities. The role will require an Customer Success Executive with exceptional project management skills. You will be expected to feed into the continuous improvement of our process, products, and service to Partnerships and Clients as we scale. You will work closely and cross-functionally with all teams across the business including sales, data insights, compliance, and engineering. Educate customers on how existing and new product features/functionality will contribute to the growth of their business. Be the Voice of the Customer & a Product and Company advocate at the same time. Handle and respond to customer queries and requests. Develop an intimate understanding of your customers’ business. Enlighten our customers with insights gleaned from their own data and industry trends. Ensure customers get maximum value from Zwayam by leveraging full platform functionality. Liaison between your customers and the internal Zwayam team. Interact with clients to understand their specifications. Create and educate customers on best practices. Empathy towards the customer. Role: 5+ years of experience in Customer Success or Customer Service in a SaaS company Understanding of recruitment processes and experience in recruitment domain is an absolute must. Excellent organizational skills and ability to juggle multiple projects at any given time. Great problem-solving skills, taking a consultative approach to find the best solution. Excellent verbal & written communication skills. You can explain complex issues in simple terms and adapt your tone for different users. Comfortable giving presentations to groups of any size. Comfortable in Microsoft tools like excel and PowerPoint. Knowledge of SQL, Rest API, JSON, XML, Programming Languages are an added advantage. Impact Expected: You would be an expert in the Zwayam Hire® platform features & functionalities. You would be a consultant for the customer for any integration capabilities of Zwayam with other tools/ platforms in the Talent Acquisition space. You would own the renewal & expansion for a set of customer. You would secure referrals and advocacy collaterals from your customers. Internal Relationship Building: Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities.
Posted 2 months ago
3.0 - 8.0 years
5 - 8 Lacs
Hyderabad, Bengaluru
Work from Office
Job Purpose: Drive sales targets attainment and revenue growth for the clinic through effective management and execution of sales strategies and initiatives. Roles and Responsibilities: To be the point of contact and be responsible for increasing revenue at the clinic by achieving the sales objective To supervise client flow and ensure target achievement To plan monthly sales targets and execute them in an accurate, high-quality, and timely manner To achieve and surpass targets through cross-selling and up-selling To frequently update the PSS and reviewing google reviews To execute the CRM initiatives for the Centre Required Candidate Profile: 5+ years of experience in Sales Management, including at least 3 years in walk-in conversions in a target-based environment is a must Comprehensive knowledge of customer service, customer experience, and process improvements is an advantage A strategic visionary with strong financial technical skills, sales acumen, analytical ability, judgment, and interpersonal skills is required A well-organized and motivated individual with the ability to multi-task and meet deadlines Energetic, progressive, and creative with a strong team and hierarchy social dynamics Excellent conflict resolution and problem-solving skills with strong cultural awareness For more details 9154954919 / 9908974287
Posted 2 months ago
3.0 - 8.0 years
2 - 6 Lacs
Bengaluru
Work from Office
Esteem Ventures is looking for CRM Executive to join our dynamic team and embark on a rewarding career journey. Developing and implementing CRM strategies to increase customer engagement and loyaltyManaging and maintaining the company's CRM system, including data entry, data cleansing, and data segmentation Analyzing customer data and behavior to identify trends, insights, and opportunities for improvement Creating and executing targeted marketing campaigns and communications to increase customer retention and upsell opportunities Collaborating with other departments, such as sales and marketing, to ensure the CRM system is aligned with business goals and objectives Ensuring the accuracy and completeness of customer data in the CRM system Providing training and support to staff members on the use of the CRM system Conducting customer surveys and gathering feedback to improve customer satisfaction and experienceMonitoring and analyzing customer interactions across various channels, such as email, social media, and chatbots
Posted 2 months ago
0.0 - 5.0 years
3 - 6 Lacs
Nagercoil
Work from Office
A Business Development Tele-calling Executive typically has the following roles and responsibilities: 1. Lead Generation and Prospecting: - Identify potential clients or customers through cold calling, referrals, or online research. - Build and maintain a list of leads to pursue new business opportunities. - Qualify leads to determine if they are viable for further engagement. 2. Client Engagement and Relationship Building: - Establish initial contact with potential customers and introduce the company's products or services. - Understand the client's requirements and pitch tailored solutions. - Maintain strong and professional relationships with existing and potential clients. - Provide timely follow-up to inquiries and nurture long-term relationships. 3. Sales Support and Coordination: - Assist in setting up appointments or meetings between potential clients and the sales team. - Support the sales team with client information, reports, and necessary documentation. - Coordinate with other departments (e.g., marketing, product teams) to ensure smooth execution of tasks. 4. Pitching and Presentations: - Present the company's products or services over the phone or via video calls. - Tailor pitches based on the needs of potential clients to effectively communicate the value proposition. - Address client queries and objections and provide clear, persuasive responses. 5. Data Management and Reporting: - Maintain accurate records of client interactions, follow-ups, and outcomes in CRM systems. - Report daily, weekly, or monthly sales activities and results to management. - Track and analyze conversion rates to improve targeting and approach. 6. Achieving Sales Targets: - Work towards achieving individual and team sales targets or quotas. - Use sales scripts and strategies to improve conversion rates and close deals. - Continuously optimize approaches to increase sales effectiveness. 7. Market Research and Competitor Analysis: - Keep track of industry trends, market conditions, and competitor activities. - Gather customer feedback to improve offerings or provide insights to the marketing/sales teams. 8. Customer Service and After-Sales Support: - Address customer issues or concerns post-sale. - Help ensure clients are satisfied with the product/service and encourage repeat business. - Upsell or cross-sell additional products or services when appropriate. Skills and Qualifications: - Strong communication and interpersonal skills. - Ability to engage with clients over the phone and build rapport. - Goal-oriented and results-driven mindset. - Time management and organizational skills. - Basic understanding of CRM tools and data management. - Persistence and resilience to handle rejections and objections. - Previous experience in sales or tele-calling is often an advantage.
Posted 2 months ago
2.0 - 3.0 years
4 - 5 Lacs
Rohtak
Work from Office
We are looking for a highly skilled and experienced Customer Service Officer to join our team at Equitas Small Finance Bank Ltd. The ideal candidate will have 2-3 years of experience in the BFSI industry. Roles and Responsibility Handle customer inquiries and resolve issues professionally. Provide excellent customer service and ensure satisfaction. Respond to customer complaints and concerns promptly. Collaborate with internal teams to improve overall customer experience. Maintain accurate records of customer interactions and transactions. Identify opportunities to upsell and cross-sell products and services. Job Requirements Strong communication and interpersonal skills. Ability to work in a fast-paced environment and meet targets. Knowledge of banking products and services, including small finance banking. Excellent problem-solving and analytical skills. Ability to build strong relationships with customers and colleagues. Familiarity with EQU/CSO/1311262 systems and processes is an advantage.
Posted 2 months ago
2.0 - 3.0 years
1 - 3 Lacs
Mehsana, Himatnagar, Ahmedabad
Work from Office
We are looking for a highly skilled and experienced Customer Service Officer to join our team at Equitas Small Finance Bank Ltd. The ideal candidate will have 2-3 years of experience in the BFSI industry, with excellent communication skills and a strong passion for delivering exceptional customer service. Roles and Responsibility Handle customer inquiries and resolve issues professionally and courteously. Provide excellent customer service through various channels, including phone, email, and walk-in. Resolve customer complaints and concerns in a timely and efficient manner. Collaborate with internal teams to improve overall customer satisfaction. Maintain accurate records of customer interactions and transactions. Identify opportunities to upsell and cross-sell products and services to customers. Job Requirements Strong knowledge of banking operations and procedures. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and manage multiple tasks simultaneously. Strong problem-solving and analytical skills. Proficient in using computer systems and software applications. Ability to maintain confidentiality and handle sensitive information. Experience working in a retail setting is preferred.
Posted 2 months ago
2.0 - 5.0 years
1 - 3 Lacs
Bharatpur, Jaipur
Work from Office
We are looking for a highly skilled and experienced Customer Service Officer to join our team at Equitas Small Finance Bank Ltd. The ideal candidate will have 2-5 years of experience in the BFSI industry, with a strong background in customer service. Roles and Responsibility Handle customer inquiries and resolve issues professionally. Provide excellent customer service through various channels. Respond to customer complaints and concerns promptly. Collaborate with internal teams to improve overall customer experience. Develop and maintain knowledge of products and services. Identify opportunities to upsell and cross-sell products. Job Requirements Strong communication and interpersonal skills. Ability to work in a fast-paced environment and handle multiple tasks. Excellent problem-solving and analytical skills. Proficient in using technology and software applications. Strong attention to detail and organizational skills. Ability to work collaboratively as part of a team.
Posted 2 months ago
1.0 - 6.0 years
1 - 3 Lacs
Coimbatore, Thiruvananthapuram
Work from Office
We are looking for a highly skilled and experienced Customer Service Officer to join our team at Equitas Small Finance Bank Ltd. The ideal candidate will have 1-6 years of experience in the BFSI industry, with excellent communication skills and a strong passion for delivering exceptional customer service. Roles and Responsibility Handle customer inquiries and resolve issues professionally and courteously. Provide accurate information about products and services to customers. Build strong relationships with customers to increase loyalty and retention. Collaborate with internal teams to resolve complex customer complaints. Maintain high product knowledge to effectively communicate with customers. Identify opportunities to upsell and cross-sell products to existing customers. Job Requirements Strong understanding of customer service principles and practices. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Proficient in using computer systems and software applications. Strong problem-solving and analytical skills. Ability to work collaboratively as part of a team. Experience working in a similar role within the BFSI industry is preferred.
Posted 2 months ago
2.0 - 6.0 years
1 - 3 Lacs
Karnataka
Work from Office
We are looking for a highly skilled and experienced Customer Service Officer to join our team in the retail sector. The ideal candidate will have excellent communication skills and be able to provide top-notch service to our customers. Roles and Responsibility Handle customer inquiries and resolve issues professionally. Provide timely and accurate information about products and services. Build strong relationships with customers to increase loyalty and retention. Collaborate with internal teams to resolve complex customer complaints. Maintain high product knowledge to effectively communicate with customers. Identify opportunities to upsell and cross-sell products to existing customers. Job Requirements Strong understanding of customer service principles and practices. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Proficient in using technology and software applications. Strong problem-solving and analytical skills. Ability to work collaboratively as part of a team. Experience working in the BFSI industry is preferred. Competitive salary and benefits will be offered to the right candidate.
Posted 2 months ago
2.0 - 5.0 years
1 - 3 Lacs
Pune, Ahmednagar, Akurdi
Work from Office
We are looking for a highly skilled and experienced Customer Service Officer to join our team at Equitas Small Finance Bank Ltd. The ideal candidate will have 2-5 years of experience in the BFSI industry, with a strong background in customer service. Roles and Responsibility Handle customer inquiries and resolve issues professionally. Provide excellent customer service through various channels. Respond to customer complaints and concerns promptly. Collaborate with internal teams to improve overall customer experience. Maintain accurate records of customer interactions and transactions. Identify opportunities to upsell and cross-sell products and services. Job Requirements Strong communication and interpersonal skills. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Knowledge of banking products and services, including small finance banking. Experience with customer relationship management software. Strong problem-solving and analytical skills. Ability to work collaboratively as part of a team.
Posted 2 months ago
2.0 - 6.0 years
2 - 5 Lacs
Mumbai, Thane
Work from Office
We are looking for a highly skilled and experienced Banker on Wheel to join our team at Equitas Small Finance Bank Ltd. The ideal candidate will have 1-4 years of experience in the BFSI industry. Roles and Responsibility Manage and maintain accurate records of customer interactions and transactions. Provide excellent customer service and resolve queries promptly. Conduct financial analysis and offer personalized banking solutions. Develop and implement effective sales strategies to achieve business goals. Collaborate with internal teams to ensure seamless delivery of banking services. Identify and mitigate potential risks and fraud. Job Requirements Strong knowledge of banking operations and procedures. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Proficient in using technology and software applications. Strong analytical and problem-solving skills. Ability to adapt to changing circumstances and priorities.
Posted 2 months ago
1.0 - 2.0 years
2 - 4 Lacs
Anand, Vadodara, Gotri
Work from Office
We are looking for a highly skilled and experienced Relationship Manager to join our team at Equitas Small Finance Bank Ltd. The ideal candidate will have 1-2 years of experience in the BFSI industry, preferably with a background in Mutual Funds. Roles and Responsibility Develop and maintain strong relationships with clients to understand their financial goals and provide tailored investment solutions. Conduct thorough needs analysis to identify client requirements and offer personalized advice on mutual fund investments. Collaborate with internal teams to stay updated on market trends and regulatory changes affecting mutual funds. Provide exceptional customer service by responding promptly to client inquiries and resolving issues professionally. Identify new business opportunities through networking and referrals to expand the existing client base. Stay current with industry developments and competitor activity to maintain a competitive edge. Job Requirements Proven experience in relationship management within the BFSI industry, preferably in mutual funds. Strong knowledge of financial markets, products, and regulations governing mutual funds. Excellent communication, interpersonal, and problem-solving skills. Ability to work effectively in a fast-paced environment and meet sales targets. Proficiency in using technology and software applications to manage client relationships and track market trends. Strong analytical and decision-making skills to provide informed investment advice.
Posted 2 months ago
2.0 - 7.0 years
2 - 4 Lacs
Nanjangud, Mysuru
Work from Office
We are looking for a highly skilled and experienced Relationship Manager to join our team at Equitas Small Finance Bank Ltd. The ideal candidate will have 2 to 7 years of experience in the BFSI industry, preferably with a background in Mutual Funds. Roles and Responsibility Develop and maintain strong relationships with clients to understand their financial goals and provide tailored investment solutions. Conduct thorough needs analysis to identify client requirements and offer personalized advice on mutual fund investments. Collaborate with internal teams to stay updated on market trends and regulatory changes affecting mutual funds. Provide exceptional customer service by responding promptly to client inquiries and resolving issues professionally. Identify new business opportunities through networking and referrals to expand the existing client base. Stay current with industry developments and competitor activity to remain competitive. Job Requirements Strong knowledge of mutual funds products, including their features, benefits, and risks. Excellent communication and interpersonal skills to build strong relationships with clients. Ability to analyze complex financial data and provide insightful recommendations. Strong problem-solving skills to address client concerns and resolve issues efficiently. Experience working in a fast-paced environment with multiple priorities and deadlines. Proficiency in using technology-based tools to enhance productivity and efficiency.
Posted 2 months ago
10.0 - 11.0 years
3 - 7 Lacs
Amritsar
Work from Office
We are looking for a skilled Business Development Manager to join our team at Equitas Small Finance Bank Ltd. The ideal candidate will have 10-11 years of experience in the BFSI industry. Roles and Responsibility Develop and implement effective business strategies to achieve organizational goals. Build and maintain strong relationships with clients and stakeholders. Identify new business opportunities and expand existing customer relationships. Collaborate with cross-functional teams to drive business growth. Analyze market trends and competitor activity to stay ahead in the industry. Provide exceptional customer service and support to ensure high levels of customer satisfaction. Job Requirements Proven track record of success in business development and sales. Strong understanding of the BFSI industry and its regulations. Excellent communication, negotiation, and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and problem-solving skills with attention to detail. Experience working with small finance banks or similar institutions is preferred.
Posted 2 months ago
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