Unit Manager - Training

As the GOSC Training Team Lead at MetLife, you will be accountable for the overall training delivery and governance of strategic learning initiatives impacting the enterprise. Your role involves designing and delivering learning solutions, providing training support on various aspects such as Process Training, Communication, Technical Skills, and implementing new strategies in the systems. Your responsibilities will include planning, scheduling, executing, and governing training practices. You will manage the NH Process Certification, ensuring effective knowledge transfer during migrations, and providing training solutions to migrations and operations partners. Additionally, you will conduct activities related to training needs identification, analysis, and planning, as well as participate in organizational initiatives like CMMI. You will be responsible for creating, updating, and reviewing training documents, mentoring team leaders and process training teams, and conducting training sessions on various topics such as MS Excel, Power BI, and SOP Creation. The ideal candidate should have a graduate or post-graduate degree in any discipline, with a minimum of 12-14 years of overall work experience and 8-10 years of training experience in shared services or ITES/BPO/KPO environment. In terms of technical skills, proficiency in Ms Office, analytical and problem-solving skills are essential. Strong PowerPoint skills are required, including content creation, visualization, and data representation. Understanding of Power platform/Power BI and Lean Six Sigma concepts would be advantageous. Soft skills such as excellent communication, presentation skills, active listening, teamwork, and willingness to learn new skills are crucial for this role. Other requirements include TTT or training-related certification, and instructional design certification would be a plus. You will collaborate with internal and external contacts to ensure effective training delivery and stakeholder management. Flexibility to work overlapping US daytime hours is necessary. MetLife is a globally recognized financial services company, committed to helping individuals and institutions secure a more confident future. As part of the MetLife team, you will have the opportunity to contribute to a purpose-driven organization that values empathy, transformation, and innovation. Join us at MetLife where we believe it's #AllTogetherPossible.,