Trend Micro Support Engineer

Job Title: Trend Micro support resource

Location: Gurgaon Experience: 6 to 8 Years 

Job Summary: 

We are seeking a qualified vendor to provide a Trend Micro support resource to support our IT Security operations. 

Key Responsibilities: 

* Day-to-day monitoring, troubleshooting, and maintenance of Trend Micro products (Vision One, CREM, E-mail security etc.). 

* Threat detection and remediation with complete ownership. 

* Regular Policy review, re-configuration, and fine tuning as per industry best practices along with OEM and Japan insights. 

* Regular Patch and signature updates. 

* Coordination with Trend Micro TAM and support team for critical & escalated issues then apply the suggested fix. 

* Log review and daily/weekly/monthly report generation then share with respective operating companies. Do setup meetings for further explanation/action until remediation & final issue closure. 

* Coordination with all Panasonic domain companies. 

* Maintain Weekly status reports, Incident, and request resolution logs & Configuration change documentation.

Required Skills & Qualifications: 

* Certified and experienced in Trend Micro endpoint and server security solutions. 

* Minimum 6–8 years of relevant experience. 

* Should have exposure to handling mid-to-large enterprise environments.

Please share your updated resume at ranjan.kumari@vyntrapro.com