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NVS Travel Solutions
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Transport Supervisor

Transport Supervisor

NVS Travel Solutions

3 - 4 years

2 - 4 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

service level process improvement cost reduction customer service training and development route planning continuous improvement operations service quality monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Brief:

This is a role for an experienced transport operations supervisor with a deep understanding of the transport business and a large network of drivers
Someone who is not only unafraid to be hands-on and work from the field but is also tech savvy to operate the latest transport management software from his desk

About the firm:

NVS Travel Solutions is a 17-year-old firm that provides mobility services pan India
In 2023, NVS has scaled to an owned fleet size of 900+ vehicles and also has its own in-house tech team, which has been building software solutions for the transport industry for the last 4 years, making the future of this firm bright and greener

Job Responsibilities: Key Responsibility Areas (KRAs):

Sourcing drivers and vehicles
Ensure maintenance of vehicles
Ensure driver discipline
Reporting & MIS

Key Performance Indicators (KPIs):

SLA & process adherence
Performance on regular QC/ audits
Number of Trips
Customer satisfaction surveys (CSAT & NPS)

Job Role:

1
Route Planning and Optimization:

Develop and optimise transportation routes for efficiency and cost-effectiveness

Implement strategies to minimise travel time and fuel consumption

2
Fleet Management:

Oversee the daily deployment of vehicles to meet operational requirements

Ensure proper maintenance schedules for all vehicles in the fleet

3
Driver Management:

Supervise and coordinate the activities of drivers and other operational staff

Provide guidance, training, and performance feedback to ensure a high standard of

Service

4
Customer Service:

Ensure a high level of customer satisfaction by monitoring service quality and addressing

customer concerns

Implement customer feedback mechanisms and take corrective actions

5
Compliance and Safety:

Ensure compliance with transportation regulations and safety standards

Implement and enforce safety protocols and training programs for drivers and staff

6
Vehicle Inspections:

Conduct regular inspections of vehicles to identify and address any maintenance or

safety issues

Ensure that all vehicles meet regulatory and company standards

7
Emergency Response:

Develop and implement emergency response plans for transportation-related incidents

Coordinate with relevant authorities and agencies during emergencies

8
Cost Control:

Monitor and control operational expenses, including fuel costs, maintenance, and other

related expenditures

Identify areas for cost reduction and efficiency improvement

9
Documentation and Record Keeping:

Maintain accurate and up-to-date records of vehicle inspections, maintenance activities,

and driver logs

Ensure compliance with documentation and reporting requirements

10
Technology Utilisation:

Implement and utilise technology solutions for route planning, vehicle tracking, and

communication

Stay updated on advancements in transportation technology

11
Performance Metrics:

Define and monitor key performance indicators (KPIs) related to transportation

operations

Analyse performance metrics regularly and recommend improvements

12
Training and Development:

Provide ongoing training and development opportunities for transportation staff,

focusing on safety and operational efficiency

Ensure that drivers are well-trained on new technologies and best practices

13
Vendor Management:

Coordinate with transportation service providers, ensuring they meet service level

agreements

Address issues and collaborate with vendors to enhance service quality

14
Continuous Improvement:

Identify opportunities for process improvement and efficiency gains within the

transportation department

Implement initiatives to enhance overall effectiveness and service quality

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NVS Travel Solutions

Travel Management

New York

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Transport Supervisor