School Bus Transport Manager

Job Description

Job Brief: This is a role for an experienced transport operations manager with a deep understanding of the transport business and a large network of suppliers. Someone who is not only unafraid to be hands-on and work from the field but is also tech savvy to operate the latest transport management software from his desk. Job Responsibilities: Key Responsibility Areas (KRAs): Ensuring Transport Service s delivery quality, standards & processes. Ensuring the right staff are hired at all levels with neither any disruption to service delivery nor compromises on set salary & spare utilisation budgets. Ensure all vehicles are in good condition, compliant and the required maintenance activities are efficiently managed. Customer Retention and account expansion - KAM Service pricing & P&L of Large accounts. Key Performance Indicators (KPIs): Total revenue and Profitability SLA & process adherence Performance on regular QC/ audits NPS surveys Job Role: Interact and engage with client-side stakeholders to Understand expectations Collect feedback Build relationships Grow the transaction volume. Strengthen Ground teams (from scratch if required) by being hands-on with sourcing and recruiting activities Design, Build, and Operate MIS for the operations. This might include both quantitative and qualitative data not limited to the above-mentioned KPIs. Regular data tracking and audits of regulatory compliance Supplier performance And other KPIs Manage the entire end-to-end life cycle of all transport service requirements. Developing and implementing transportation policies and procedures. Analysing transportation data to identify areas for improvement. Resolving transportation-related issues and complaints. Staying up-to-date on industry trends and regulations. Network with peers and generate new business opportunities. Pre-Requisites:(Interview Criterion) 4 yrs Experience working with schools to manage school bus service in Surat. Network of supervisors and drivers in Surat. Confident in routing and route planning for all areas of Surat. Familiar with maintenance and driver team management.