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Transition Lead - L1

Transition Lead - L1

Wipro

5 - 8 years

11 - 15 Lacs

Mumbai

Posted:1 month ago| Platform:

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Skills Required

project management it operations management sales pmo agile program management change management itsm delivery management incident management service delivery transition management service delivery management it infrastructure management itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role:
The purpose of the role is to drive and support transition for mega deals within own BU and contribute to the development of transition expertise within Wipro.
Do:

Lead efforts for effective onboarding of client projects across verticals within BU

Understand the transition and guidelines developed for BU by Transition Head

Develop understanding of domain and the verticals within to identify the trends and customer needs across geographies

Understand the sales and delivery processes, onboarding risk areas and gaps in the current processes

Support framework development and guidelines to support transitions for first 100 days of new projects as per Wipros Integrated Transition Framework (ITF)

Understand the Wipro Transition methodology, standards and guidelines

Understand multiple factors such as customer needs, region, language, cultural and financial aspects

Build this understanding into developing relevant transition solutions and processes for the domain

Detail out the interfaces, protocols for dependencies in the transition plan

Identify tools and technology to support transitions

Develop dashboards to effectively track data during transition

Lead execution of transition solutions for mega deals within own BU

Develop the overall transition plan for mega deals

Review and translate the MSA KPIs into operational parameters and set up the overall engagement governance

Conduct a detailed due diligence on the scope of work and specific areas to be transitioned

Interact with client to deep dive into operational issues for effective execution

Develop a high-level Transition plan highlighting dependencies, risks and issues

Build a governance structure with client and Wipro stakeholders along with team structure with roles and responsibilities

Execute the transition solutions for mega deals as per plan

Ensure deployment of all key processes and document for data collection and tracking

Ensure PMO Set up for Resource Onboarding (System tagging, BGV, NDA, desk allocation), Infra (Link VDI, Application access) andInduction and Knowledge management

Track phase entry/exit criteria and other transition data and documents/ reports to establish Steady state readiness

Identify red flags, highlight potential issues and manage escalations

Review transition matrix across projects and verticals within BU to identify issues and areas for development within the sales and delivery teams

Ensure effective closure of the transition with Go Live with complete handover to delivery

Interact with customers during visits or RFP discussions to present Wipros transition capability

Develop quality insights from multiple transitions to highlight trends and scenarios relative to customers and industry across geographies.

Align the transition processes with the client feedback, industry trends and Wipro focus areas such as Agile transitions, reverse engineering tools and digital way of working.

Participate in the Transition Council of Wipro and provide relevant inputs to strengthen the Wipro Transition methodology, standards and guidelines

Deliver
No.
Performance Parameter
Measure
1.Process EfficiencyPhase wise transition metricesKey issues and risks identified%KAP sessions completedKAP Playback score/ ratingAdherence to Wipros Integrated Transition FrameworkDay 0 AuditNo transition penalty2.Customer SatisfactionTransition CSAT, Client escalations3.Team AttritionEmployee Satisfaction Score

Mandatory Skills:

IT Operations Management.
Experience5-8 Years.

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Transition Lead - L1