Transactions Specialist

As an Integrated Monitoring and Control Center (IMCC) , you will play a crucial role in managing incidents and providing L1 Technology support for the Cash and Check Management Product. You will act as a liaison between support groups and the line of business, ensuring timely resolution of operational issues.

Job Responsibilities

• Manage IMCC incidents to ensure timely resolution and appropriate comments and escalation.
• Provide L1 Technology support for the Cash and Check Management Product.
• Analyze details and research utilizing multiple systems to resolve problems.
• Maintain strict adherence to established risk procedures and on-going risk education.
• Escalate concerns to appropriate production area and/or vendor partners when necessary.
• Assist other team members with problem resolution to create a team synergy focused on the customer concern.
• Communicate clearly with a variety of internal/external clients including senior management.
• Participate in site projects as SME for service enhancements of system and processes.
• Lead and/or provide support of all Continuous Improvement activities.
  

Required Qualifications, Capabilities, And Skills

• Oral & written communication skills, problem-solving skills, and strong organizational skills.
• Advanced MS Office skills.
• Attention to detail and ability to work and make decisions with minimal supervision.
• SQL Knowledge. splunk and other databases
• Flexibility to adapt to changing business needs.
  

Preferred Qualifications, Capabilities, And Skills

• Technical qualification/skills. i.e. uipath, pega, jumphost,
• Prior Level 1 incident management experience.
• Ability to effectively communicate across all levels of leadership.
• Ability to maintain confidentiality and multitask.
• Good attendance record and a scorecard rating of Meets Expectation.
• Hold a B.Tech, MBA, or BCom degree.
• Demonstrate excellent written communication skills
• Hold SQL, AWS cloud practitioner, or ITIL certification
  

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.