Training Manager - Trust & Safety/Content Moderation

Wipro is looking for a Training Leader for managing Content Moderation process trainings in Bengaluru

Role: Training Manager

Domain: Trust & Safety

Process: Content Moderation

Location: Bengaluru

Note: Candidates having experience in Trust & Safety/Content moderation process will only be qualified for this role.

Responsibilities:

Learning Strategy & Development:

• Ensure all training goals and objectives are met at an account level.
• Create and implement learning service integration and transition plans, ensuring that all necessary activities are performed in a timely and effective manner.
• Manage and coordinate the integration and transition of learning services, collaborate with customers to ensure that all requirements are met.

Project Leadership:

• Partner with business leaders to understand learning requirements.
• Collaborate with subject matter experts to design relevant content.
• Develop and maintain positive relationships with all stakeholders (Internal & External).
• Ensure compliance and execution of all training practices as defined for the business. Design and deploy a new training framework if needed.
• Work with internal and external customers to ensure that the organization's learning management system is configured to support the integration and transition of learning services.
• Assess and report on learning service performance, providing regular updates to stakeholders on the agreed goals.
• Create, maintain, and report details of all work done in a timely manner to various stakeholders as per the agree timelines.
• Facilitate learning service reviews and improvement initiatives, collaborating with learning service providers and customers to identify areas for improvement.
• Manage and allocate resources as per business needs; ensure that the SOW terms are always met.
• Mentor new and existing resources.
• Conduct ROI analyses to assess program impact.
• Provide data-driven recommendations for improvement.

Minimum Requirements

• Knowledge of adult learning theories and methodologies.
• Familiarity with ROI measurement and evaluation frameworks.
• Must have

  Content Moderation Training domain experience of at least 3 years.

• People leadership experience of 5+ years.
• Must have led a team of training leads/assistant/deputy managers for at least 2+ years.
• Must have Knowledge of learning and development best practices.
• A proven track record of training program development and management.
• Excellent leadership skills
• Good to have.
• Understanding of Advertising, Marketing and/or Content Moderation
• Content Design & Development Skills
• Experience in handling LMS activities

Behavioral Skills and Attributes:

Assertive Communication, Conflict Resolution Mindset, Self-improvement Mindset, Resilience Management, Patience, Customer Centricity, Coaching and Mentoring ability and good Analytical skills.