Training Manager - Trust & Safety/Content Moderation

You are sought after by Wipro as a Training Leader to oversee Content Moderation process trainings in Bengaluru. As a Training Manager in the Trust & Safety domain, specializing in Content Moderation, you will play a crucial role in ensuring that all training goals and objectives are successfully achieved at an account level. Your responsibilities will involve developing and implementing learning strategies, collaborating with business leaders and subject matter experts to design relevant content, and maintaining positive relationships with internal and external stakeholders. Your expertise in adult learning theories, ROI measurement, and evaluation frameworks will be instrumental in assessing and reporting on learning service performance, while providing data-driven recommendations for improvement. With a minimum of 3 years of experience in Content Moderation Training domain and 5+ years of people leadership experience, you must possess knowledge of learning and development best practices and a proven track record in training program development and management. Your excellent leadership skills, combined with a conflict resolution mindset, resilience management, and customer-centric approach, will enable you to successfully lead a team of training leads/assistants/deputy managers and allocate resources according to business needs. Your role will also involve conducting ROI analyses, facilitating learning service reviews and improvement initiatives, and ensuring compliance with all training practices defined for the business. Additionally, your understanding of Advertising, Marketing, and Content Moderation, along with your content design and development skills, will be considered advantageous in this position. In summary, as a Training Leader at Wipro, you will be expected to demonstrate assertive communication, self-improvement mindset, patience, coaching and mentoring abilities, and good analytical skills to drive the success of training programs and contribute to the growth of the organization.,