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10.0 - 14.0 years
0 Lacs
karnataka
On-site
Youre not the person who will settle for just any role. Neither are we. Because were out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, youll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, youll help us deliver better care for billions of people around the world. It starts with YOU. In this role, you will: Architect and implement a comprehensive customer identity solution tailored to our organization's vision and goals, in compliance with regulatory requirements and enterprise standards. Define and implement best practices for identity management, including SSO, MFA, and consent management. Stay abreast of industry trends, emerging technologies, and standard processes in AdTech, influencing the continuous improvement of our systems. CDP assessment - Oversee the assessment and integration of a next-generation CDP to improve data unification, segmentation, and analytics. Ensure CDP capabilities support marketing personalization, campaign execution, and customer insights. Implement universal identifiers like UID 2.0, PAIR and ramp id to improve data interoperability and identity resolution. Evaluate and modernize the current CRM platform to drive customer engagement, retention, and loyalty strategies. Lead the integration of CDP with other systems, including CRM, CIAM, and AdTech platforms, to create a unified marketing ecosystem. Collaborate with marketing teams to optimize paid media activation, leveraging CRM and CDP data for targeted campaigns. Ensure seamless integration of AdTech platforms with CRM for efficient audience segmentation, retargeting, and ROI measurement. Develop strategies to collect, manage, and leverage customer data across all digital touchpoints effectively while ensuring compliance with data privacy regulations. Collaborate with cross-functional teams including marketing, DTS, Legal and Compliance, and data analytics to drive alignment and achieve business objectives. About Us Huggies. Kleenex. Cottonelle. Scott. Kotex. Poise. Depend. Kimberly-Clark Professional. You already know our legendary brandsand so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldnt exist without talented professionals, like you. At Kimberly-Clark, youll be part of the best team committed to driving innovation, growth and impact. Were founded on more than 150 years of market leadership, and were always looking for new and better ways to perform so theres your open door of opportunity. Its all here for you at Kimberly-Clark. About You You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development. You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, were constantly exploring new ideas on how, when, and where we can best achieve results. When you join our team, youll experience Flex That Works: flexible work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business. In one of our professional roles, youll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center. To succeed in this role, you will need the following qualifications: Who you are Bachelor's degree in management information systems/technology, Computer Science, Engineering, or related discipline. MBA or equivalent is preferred. 10+ years of experience in an information technology solutions architecture role. 3+ years of experience working in customer identity management and have a strong background in identity management protocols (OAuth, OpenID Connect, SAML). Proven experience evaluating, implementing, and integrating enterprise-level CIAM, CDP, and CRM solutions. Experience in a digital marketing or e-commerce environment. 5+ years of hands-on relational, dimensional, and/or analytic experience (using RDBMS, dimensional, NoSQL data platform technologies, and ETL and data ingestion protocols). Experience with CDP platforms (e.g., Adobe Experience Platform, Epsilon, Salesforce CDP). Experience with CRM platforms (e.g., Salesforce, HubSpot, or Microsoft Dynamics). Deep understanding of customer data lifecycle, including identity resolution, consent management, and segmentation. In-depth knowledge of customer data platforms, identity graphs, and universal identifiers. Strong understanding of cookie technology and its implications for digital marketing. Experience with database development and scripting. Experience in AdTech, with a proven track record of designing and implementing large-scale ad delivery systems. Familiarity with AdTech platforms (e.g., Google Ads, Facebook Ads Manager, The Trade Desk) and their integration with CRM and CDP. Experience with data enrichment techniques and tools. Experience with cloud-based services (e.g., MS, AWS, Google Cloud). Total Benefits Here are just a few of the benefits youd enjoy working in this role for Kimberly-Clark. Great support for good health with medical, dental, and vision coverage options with no waiting periods or pre-existing condition restrictions. Access to an on-site fitness center, occupational health nurse, and allowances for high-quality safety equipment. Flexible Savings and spending accounts to maximize health care options and stretch dollars when caring for yourself or dependents. Diverse income protection insurance options to protect yourself and your family in case of illness, injury, or other unexpected events. Additional programs and support to continue your education, adopt a child, relocate, or even find temporary childcare. To Be Considered Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role. In the meantime, please check out the careers website. And finally, the fine print. The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position. Employment is subject to verification of pre-screening tests, which may include drug screening, background check, and DMV check. #LI-Hybrid,
Posted 13 hours ago
3.0 - 7.0 years
0 Lacs
haryana
On-site
We are seeking an enthusiastic Customer Success Manager to serve as a trusted advisor for our clients and guide them through the various stages of product implementation. Using a consultative approach, you will be responsible for planning and overseeing account relationships with a primary focus on product adoption and client success. Your key responsibilities will include owning the client journey from onboarding to adoption, renewal, and growth. As the end-to-end account owner for a specific set of accounts, you will have a keen eye for identifying opportunities for cross-selling and up-selling, as well as a proficiency for numbers. You will be accountable for driving up-sell and cross-sell initiatives and overall growth of the accounts, ensuring the delivery and measurement of ROI for each account. Additionally, you will manage product implementation by setting milestones, tracking resources and programs, and mitigating risks and escalations. It will be crucial for you to monitor engagement metrics, conduct account reviews to gather feedback, and provide support at every touchpoint to ensure optimal value delivery. Collaboration with internal stakeholders from operations, sales, engineering, and product teams will be essential to address queries promptly. You will play a pivotal role in translating client feedback into actionable insights for product development, enhancing product adoption, and improving client satisfaction. Your responsibilities will also include conducting engagement and training activities such as webinars and product demonstrations, maintaining positive client relationships, and establishing adoption benchmarks and forecasts based on business use cases. To be considered for this role, you should hold a B. Tech/ MBA from a reputable college or university and possess excellent verbal and written communication skills. A minimum of 3 years of experience in a customer success role with a proven track record of delivering and implementing SaaS solutions or subscription-based products in a dynamic environment is required. You must demonstrate the ability to generate new business opportunities through relationship building with key decision-makers and excel in cross-functional collaboration to achieve results. Moreover, a deep understanding of the financial services ecosystem, proficiency in financial terminology, and the ability to simplify technical solutions for non-technical audiences are essential. Prior experience in project management or account management in a client-facing capacity is preferred, along with strong analytical, process-oriented, and organisational skills. Ideal candidates for this position should have relevant experience in B2B SaaS, managing international clients, and working with ARR business models. We are looking for individuals who are quick learners, keep abreast of current technology trends, and are undaunted by challenges. At Synaptic, we tackle intricate, innovative problems in the financial domain, and we are seeking individuals who thrive under pressure and are dedicated to delivering outstanding results. About Synaptic: Synaptic is a series B-funded SaaS startup based in India and the US, revolutionizing the world of investing by harnessing the power of alternative data. We consolidate real-time insights on companies from hundreds of metrics onto a single platform, reshaping traditional investment research. Our clientele includes prominent venture capital firms, private equity shops, and hedge funds managing substantial assets. Backed by esteemed global funds like Valor Equity Partners, Ribbit, Felicis, and Vy Capital, we are at the forefront of driving change in the industry.,
Posted 15 hours ago
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