Training Manager - Trust & Safety/Content Moderation

As a Training Leader at Wipro in Bengaluru, specializing in Content Moderation within the Trust & Safety domain, your role is crucial in ensuring the successful achievement of all training goals and objectives at an account level. Your responsibilities include: - Developing and implementing learning strategies. - Collaborating with business leaders and subject matter experts to design relevant content. - Maintaining positive relationships with internal and external stakeholders. Your expertise in adult learning theories, ROI measurement, and evaluation frameworks will be essential for assessing and reporting on learning service performance. You will provide data-driven recommendations for improvement. With a minimum of 3 years of experience in Content Moderation Training domain and 5+ years of people leadership experience, you are expected to possess knowledge of learning and development best practices. Your proven track record in training program development and management will be valuable. You must demonstrate excellent leadership skills, conflict resolution mindset, resilience management, and a customer-centric approach. These qualities will enable you to successfully lead a team of training leads/assistants/deputy managers and allocate resources according to business needs. Your role will also involve conducting ROI analyses, facilitating learning service reviews and improvement initiatives, and ensuring compliance with all training practices defined for the business. Your understanding of Advertising, Marketing, and Content Moderation, along with content design and development skills, will be advantageous. In summary, as a Training Leader at Wipro, you are expected to demonstrate assertive communication, a self-improvement mindset, patience, coaching and mentoring abilities, and good analytical skills. Your contributions will drive the success of training programs and support the growth of the organization.,