Training Manager

Company Description

Star Health & Allied Insurance Co. Ltd. is a leading health insurance company based in Chennai, India. They have been providing innovative health, personal accident, and travel insurance products since 2006. With a focus on addressing the unique health needs of individuals, Star Health has covered over 16.9 crore lives and is committed to ensuring comprehensive health coverage for all. They have a dedicated in-house claim settlement team and offer cashless treatment facilities in their extensive network of 14,000+ hospitals across India.

Role Description

Job Title: Trainer – Renewal (Telecalling /Renewal Vertical)Department: Renewal Retention Reporting To: Training Head / Renewal Head---Job Summary:The Trainer will be responsible for developing, delivering, and monitoring training programs for Renewal calling teams engaged in renewal processes. This role ensures that all Renewal calling officers well-equipped with product knowledge, communication skills, objection handling techniques, and process updates to achieve renewal targets effectively.---Key Responsibilities:Conduct induction and refresher training for renewal telecalling executives.Train teams on renewal processes, scripts, objection handling, compliance, and customer engagement.Develop and maintain training modules, SOPs, and learning materials.Conduct role-plays, mock calls, and call listening sessions to enhance skills.Track performance post-training and provide coaching to underperforming team members.Share regular feedback with Team Leaders and Managers to bridge knowledge or skill gaps.Ensure adherence to compliance, quality, and customer-centric standards during calls.Maintain training MIS (attendance, assessments, performance improvements).Stay updated on product, process, and industry changes and cascade them to the team.---Required Skills & Competencies:Strong knowledge of telecalling / renewal operationsExcellent communication and presentation skills.Ability to motivate, coach, and mentor Renewal calling staff.Good understanding of customer behavior, sales techniques, and objection handling.Proficiency in MS Office (Excel, PPT, Word) for reporting and training materials.Strong listening and analytical skills.---Qualifications & Experience:Graduate in any discipline 2–5 years of experience in telecalling / renewals / telesales, with at least 1 year in training or coaching role.Experience in insurance, telecom, BPO, or financial services will be an advantage.---Key Deliverables:Improve renewal conversion rate through effective training.Reduce errors and ensure compliance adherence.Develop a skilled and confident renewal telecalling team.Support the achievement of organizational targets through capability building.